Customer Ratings & Reviews
- Model:
- FHPC102AC1
- SKU:
- 6483564
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 3-in-1 Portable Room Air Conditioner's cooling capabilities and ease of use, frequently praising its quiet operation and compact size. However, some customers found the remote control unreliable and the window installation kit challenging to use with their windows. A few also noted the unit's weight and concerns about the BTU rating.
This summary was generated by AI based on customer reviews.
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why this does not cool my small living room kitchen combo. It does not make sense there are no gaps in set up and I even have a fan pushing the air into the room from the table near it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Chris.
We're sorry to see that this model is not keeping your space cool. Please ensure nothing is blocking the air flow as well as ensuring the filter is cleaned. Please try lowering the temperature on the air conditioner. Also, if the additional fan is right next the the appliance, try moving it further away for better circulation. Should you need any assistance, please call us at 800-374-4432 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
poor performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it in a small room and it is loud and can’t keep the room cool.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Added to garage works ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well in a one vehicle garage when weather is too hot or too cold in NC weather even with door insulated.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Tiffany! We appreciate you stopping by to share your feedback on your dishwasher and bringing your concerns to our attention. The appliance shall be stored in a well-ventilated area where the
room size corresponds to the room area as specified for operation.
Should you have any additional questions or concerns, please don't hesitate to contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
~Sam
No longer a BB customer after this...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the window kit, part #3 on checklist. Contacted BB via chat and phone, and both told me only option was to return for refund as no stores in my area carry this model. This was Geek Squad certified like new, that says a lot about BB not being trustworthy.
No, I would not recommend this to a friendUnit stopped cooling after one summer of light use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the unit while it worked. I used it for maybe 30-50 nights during the last summer in July through September. Then it stopped cooling. Unit was only used for 6-8 hours per night. Would not recommend.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Jimmy! We appreciate your inquiry and thank you for reaching out to us. We understand that there are no number of words that can change your views and experience at this time. We wish we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. For any help needed, please do not hesitate to connect with us via Live Chat [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST, and we will be happy to assist. ~Juan
- Pros mentioned:Ease of use, Noise level, Size
Love this little machine
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great little air conditioner. My primary goal for this AC is to be used mostly during hurricane season with my generator. I also plan on using it in my den because it gets pretty warm. Out of the box, it is very nice. Looks great. Solid build. This unit is pretty heavy. It contains everything needed to set up. The unit comes with the piece needed for the window, it fits well. It was easy to set up. It only took a few minutes to set up. Once set up, the unit runs smoothly. It’s not too loud. I am enjoying it. It keeps the room cool and comfortable. I added a heavy duty plug, to better support the unit, so that it wouldn’t cause power surge issues. I haven’t tried it with my generator yet, but according to all the specs it should work. I have no complaints with this AC unit. I’ve been trying it on different settings to test it further. So far so good. I’m very happy with the overall performance. I can move it around a little, but not much with the tubing. The color looks good in the room and doesn’t clash with the rest of the furniture.
I would recommend this to a friend HORRIBLE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This AC unit is awful. It never cooled the room. We suffered in heat all summer. Then it smelled like it was burning, Im at a loss because my return date has expired. Save your money and your home - DO NOT BUY
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Portable AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get cold after a year and to get a replacement takes forever
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Tasia C. We apologize that this has been your experience with your appliance in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Salesmen need to be knowledgeable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will not fit casement windows and the salesperson was uninformed so I found out the hard way.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Productcannotfit! Thank you for sharing your feedback with us. We are sorry to hear that this model was not the perfect fit for you. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Overheats
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was absolutely disastrous. The tube that connects to the window overheats and it falls off the ac. I would not recommend it at all. We immediately returned it the next day.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Regret
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wakes me up all throughout the night going on and off. I’d give it a 5 star if I could just tell it to stay on and not go dead silent, then start up again and sound like an airplane in my room.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, Tyler. Sorry for the inconvenience this may have caused. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention.
It is so unfortunate that you had this experience with your new portable AC in such a short time, and I understand your disappointment.
Your new, high-efficiency unit may introduce unfamiliar sounds. These sounds normally indicate that your appliance is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. You may refer to page 6: 'Normal Sounds', of the complete owner's guide for more information:
https://content.syndigo.com/asset/b32bd6af-7f39-485d-acbd-f7943c01dc2d/original.pdf
Customer care is a big deal, and it is important to me that you have access to the best available. If you believe that this is a potential sealed system issue, feel free to Live Chat with us or on a call by dialing 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
FalseAdvertisement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False advertisement, the webpage says it cools a 450 living space, the box says 250. Which seems to be correct cause it doesn’t cool a room at all. Trying to return it not for us. Don’t buy it based on the description
No, I would not recommend this to a friendNot even 4 months!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only used it lightly for 4 months. Its no longer working. The compressor will not kick on. Dont waste your money. Im angry and will no longer purchase from best buy. It only had a 30 day return on it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We regret to learn that this has been your experience with your air conditioner, Joshua. This is certainly not the ownership experience we would want for you, and we can understand your
disappointment. If there is anything we can do to improve your experience with us, please let us know! You can connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
NOT COOL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AT FIRST IT WAS REALLY GIVING ME GOOD COLD AIR AFTER 1 MONTH ITS NOT COOL ANYMORE
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Cynthia. We're sorry to hear that this is what you've encountered with your appliance. We want to make sure you get proper assistance, and Frigidaire is always here to help. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Decent for tiny room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This functions as an AC if the space is maybe 9’x9’ anything bigger with a little heat outside and its basically just a crappy fan
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Rest assured that we value your feedback If you need further assistance, please contact us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you and will continue to make quality our top priority. -Angel
No Thank you
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't make a dent in the heat no matter what space I tried moving it into.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day! We pride ourselves on our high quality standards and regret that our product has not lived up to your expectations. We understand your frustration. We would love to make sure your complaints are immediately addressed. Please connect with us via live chat or by phone at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
Broken Parts.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited weeks for this AC unit to arrive at best buy. Only find the box it came with was in very bad condition. As soon as i opened it the window kit was cracked and the ac had visible damages. Had to return it the same day I picked it up.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We are sorry your experience didn’t match your expectations with your air conditioner. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 1 season... compressor issues
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, JohnL, we apologize that this has been your experience with your appliance in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Burned out quickly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was working fine then one day just stopped
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We regret that this has occurred and we are sorry to hear that your experience has not been the best. This is definitely not how we want your ownership to proceed. Please be aware that this is not the kind of customer experience we strive for. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Does not cool living room
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a top floor apartment and this does not keep my small living room cool at all. You can only feel the cool breeze when you’re standing directly in front of the AC
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your AC in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian