Customer Ratings & Reviews
- Model:
- FHPC102AC1
- SKU:
- 6483564
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 3-in-1 Portable Room Air Conditioner's cooling capabilities and ease of use, frequently praising its quiet operation and compact size. However, some customers found the remote control unreliable and the window installation kit challenging to use with their windows. A few also noted the unit's weight and concerns about the BTU rating.
This summary was generated by AI based on customer reviews.
missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The window kit was missing and is back ordered and will not arrive (best case scenario) until 2 months after delivery.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi JamesK! Thank you for stopping by to share your feedback on the appliance with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and experience in the hopes that we can better serve your needs in the future. I can see that you are working with the retailer by ordering the missing part as a resolution. If there is anything we can do to improve your experience, please let us know. You can reach out to us via Live Chat at [https://www.frigidaire.com/en/contact-us] or by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST, and we will be happy to assist. ~Juan
Unsatisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only blew 10 degrees below the room temperature. Also, the specs online said it cooled 450 sq ft room. THe box said 250 sq ft.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Missing remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit and the remote is missing. Bestbuy won’t help me at all. Horrible customer service. Buy it somewhere else.
No, I would not recommend this to a friendFalls apart easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The attachment from the window to the machine falls apart easily. Nothing like having the AC on all day just to discover an unbearably hot room because the hose fell off and hot air was dispensed into the room all day.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry that this has been your experience with your air conditioner, Kelly. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to assist you, please feel free to reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
More like a fan than AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not worth the money spent 10000 btu and my entire apartment is hot I have a 1bdrm it barely cools of the Livingroom feels more like a fan than an AC I will never purchase fridgaire products again If I didn't have to work I sure would have return it
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Young, we apologize this has been your experience with your portable air conditioner, and thank you for bringing it to our attention. For optimal performance, selecting the correct sized air conditioner for the room’s square footage is essential for efficient cooling, and larger is not always better. So that we can ensure that you have the correct size for your location and help with your cooling concerns, please connect with us via Live Chat, Monday-Friday, 8:30 am-8 pm EST. We look forward to hearing from you! -Ciara
Not recommending this.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this because it did not produce cold air. I heard compressor working but there was no cold air.(I installed the vent properly.)
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We sincerely apologize for the inconvenience this experience has caused you, James. We would like to let you know that this never how we wanted things to go. Rest assure that we will work hard to improve your future exposure to our brand and products. If there is any assistance you may require, please do reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last 4 weeks. I guess that's why Best Buys return policy is 2 weeks.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for stopping by to share your review with us, AzalynF.
This is not what we want to hear, and we can understand how disappointed you are after it passes the return period from the retailer. Please know that we strive to produce quality products, and your feedback does not go unnoticed.
We are proud of the high caliber of our appliance and regret if it did not meet your expectations. Please know that it’s essential for us to hear how our products are performing. If any help is needed with your portable room air conditioner, please do not hesitate to connect with us via Live Chat or call us by dialing 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
NOT COLD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool down the room, just runs and runs but, never got really cold to do anything.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We do apologize for the inconvenience that this has been your experience with your appliance for a short period of time. We want to make sure that your concern is getting all the assistance you need, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good it worked for 20 minutes an died had to return it an a different brand
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Stopped cooling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling after 3 months of purchase so decided to return
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Yasir,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
- Pros mentioned:Cooling, Installation, Noise level
Amazingly powerful for its size! Very Impressive!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My AC showed up a couple weeks late after recieving my initial shipping notice, and when it arrived it was obvious that it had had a perilous journey. The bottom of the box was tapped back together and it had been wrapped in a few layers of cling wrap. However once I cut the banding and removed the outer cardboard, the inside was just fine, with everything well packaged. I removed everything and started trying to figure out how everything goes together. It was easy enough to figure out, but I read the installation instructions just to check for any surprises, which I didn't find. It's pretty intuitive to set up. Simply install the included window spacer into your window with the included foam seals, screws, and locking bracket, then clip in the exhaust hose and attach the other end of the exhaust hose to the back of the main unit. Plug in the wall turn it on and you're basically done with the set up. Super easy. I did have to modify the included window spacer bracket slightly because my window was a tad to narrow, but a quick cut with a hack saw blade was all I needed. Once installed in my bedroom window I turned it on and adjusted the temp and fan speed. I was amazed at how powerful the fan is! Low speed is all you need in a normal sized room. It does make a little more noise than I expected, but I actually like it louder. I usually sleep with a fan going at night to block out the back ground noise. One thing I did notice was that if I change any of the settings manually the remote settings no longer line up correctly, but it's easy enough to resync them so it's no big deal. As far as performance is concerned this bad boy is amazing. It doesn't even struggle keeping my room cool, even on the lowest settings. It's actually doing such a good job that I was able to turn down the living room AC and the ac in my work out room as well. I'm very impressed.
I would recommend this to a friend Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not recommend this product, I pay for new and I receive scratch and broken item Garbage!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re saddened to hear about your experience with the air conditioner. This is not the effortless experience we want for any of our consumers. We’d like to investigate the matter further so we can determine the best course of action. Should you have any questions or concerns, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Didn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I'd save a little money buying open box. My whole house was hot. Trying to be the hero and after all of that, it only blew hot air.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Jason. We're sorry to hear that you're having this problem. We want to make sure you're getting the right assistance, and we are always here to help. Please connect with us via phone at 800-374-4432, Monday through Friday, 8:30 a.m.–8:00 p.m. ET, and we will be happy to assist. ~Ruth
UPS failed to deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.UPS did not deliver it and returned it to Best Buy.
I would recommend this to a friendNo good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool a small room even when installed correctly
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. If you have any specific feedback or need assistance with an appliance, please let us know! We will be happy to help however we can, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Bs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash . Ordered online paid full price received open box with parts scattered through box and scratches . Thumbs down
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, MikeP! We're sorry to hear that you had a bad experience with your ice maker in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Sam
Save your money, this sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't cool a 14x24' space, can't cool a 14x24' space
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your AC in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Poor value for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool a room 8x12 below 74 degrees. It is loud enough to wake you up and window vent kit is cheaply made.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Rick. We're sorry to hear that you feel this way. We hope you understand that there are some designs and features that are perfectly made for each model. However, Frigidaire is always here to offer help. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Not very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t really like it. The setup is not very helpful and it isn’t working well in my windows
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Crock72! We’re saddened to hear about your experience with the Installation/setup for your portable air conditioner. For any concerns pertaining to installation or delivery, we recommend connecting with your local BestBuy specialist directly. Should you have any additional concerns, please connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist. ~Sam
Not satisfied ...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working properly anymore. If I cannot return or exchange it or have a store credit how am I going to do it? Please advise.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that your air conditioner is not operating properly. We strive to provide the best assistance to our owners and dislike that we were not able to deliver those results for you. At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney