Customer Ratings & Reviews
- Model:
- FHPW122AC1
- SKU:
- 6483565
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the 3–in-1 Portable Room Air Conditioner's excellent cooling performance and ease of installation. Many appreciate its user-friendly features, including the remote control, while some find the unit heavy and the exhaust hose prone to issues. Noise level is another area where opinions diverge, with some users finding it acceptable and others noting it can be quite loud. Overall, the air conditioner receives positive feedback for its cooling capabilities but also draws criticism for certain aspects of its design and functionality.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is not worth the money had a 5000 btu window unit that out performed this hunk of junk to late to return for a refund money wasted
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Valued Consumer! We're sorry to hear that your experience hasn't been the best and we would like the chance to see how we can help. At your earliest convenience, please contact us by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8:00 pm EST. -Katrina
Not recommeded
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air conditioner has a difficult time cooling as the vent hose gets far to hot to even touch heating up its surroundings. The vent hose heats up the space much faster than the air conditioner can cool. It fights against itself. This is not a good purchase.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate your feedback and bringing this to our attention, TeresaA. We're sorry to hear that the appliance did not live up to your expectations. If your air conditioner does not feel cold enough, here are some resolutions or troubleshooting techniques we can recommend. The room temperature is below 60 F (16 C). Cooling may not occur until the room temperature rises above 60 °F (16 °C). temperature-sensing element touching the cold coil, located behind the air filter. Straighten away from the coil. You may also reset to a lower temperature. compressor shut-off by changing modes. Wait approximately 3 minutes and listen for the compressor to restart when set in cool mode. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
- Pros mentioned:CoolingCons mentioned:Weight, Window kit
Decent Portable AC Unit with a Few Drawbacks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the Frigidaire 3–in-1 portable air conditioner works OK. Installation is relatively easy though the unit is heavy and bulky (get help getting it up stairs!). Connect the exhaust hose to a window to vent the hot air outside of the house. Use the Frigidaire app to connect the unit to Wifi for easy controlling. I didn't find the sound of the AC unit too loud when running. There is some noise to be expected as the unit runs. The wifi control is a nice feature I didn't think I would need, but find myself using quite frequently to turn the unit on/off and even set a schedule. There are some downsides to this unit. First, the exhaust hose is not insulated so you are effectively radiating hot air back into the room you are trying to cool. Get an exhaust hose insulation kit to help reduce the heat coming back into the room. Secondly, the window kit for the exhaust is not the best. It doesn't sit in the window well good and the seal is not great at all (even with the included insulation provided). You may save yourself some headache by getting an aftermarket insulated exhaust kit. As for cooling, the unit does put out some cold air. It cooled my smaller room (~350 sf) OK, but in a larger room, I am not sure how this unit would cool the entire room. It is rater for up tp 550 sf room, but that is likely with ideal conditions (windows not facing sun, after market insulated exhaust tube, etc.). In the end, the unit is a nice portable (use that term loosely given the size and weight of the unit).
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your experience regarding the exhaust on the A/C with us, bobcats9498! We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. ~Courtney
Failed in under 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stopped working in under 2 years. Both fans and the compressor will run, but just outputs room tempersture air. The warranty is only for 1 year and having a technician attempt a repair is almost the same cost as buying a new unit.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Noisy and didnt really get cold enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As some of the reviews say. Idk how it could cool down anything bigger than 400sq. Felt like it was consistenly on high to cool down the weather here in Hawaii.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, Toolatebruv! We’re disheartened to hear of your experience with the air conditioner. The air conditioner is so quiet the noise level should not go higher than 51dBA, or about the same level as a normal conversation. We recommend reading the tips on pages 23-24 in the owner’s manual viewable here: https://content.syndigo.com/asset/dd392824-66fc-4a6a-acb2-fcee02a95a97/original.pdf. If you need further help, we are available through live chat on our website Mon - Fri 8:30 am - 8 pm (EST). -Chris.
Not so great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shut off constantly and leaked everywhere! I will avoid purchasing a unit from this company in the future.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Goo day! We are sorry to hear that you have had to deal with these circumstances. We want our customers to have a flawless experience with us. As your air conditioner struggles with restricted airflow, it overworks itself, causing the portable AC to overheat and intermittently shut off. Your AC vents might be too close to the wall, or you may have something blocking the vents. Poor airflow can be caused by a dirty air filter as well. Along with a dirty air filter, the drain hose of your air conditioner can be clogged with accumulated dirt, debris, or even mold, causing condensate to back up into your unit, which then causes water leakage. If it doesn't resolve your issue, please connect with us via live chat or by phone at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
Window ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put the old one back in the window. This one never shuts off. Even in automatic the fan still runs. Electric bill went up extra 100.00 didn’t even cool my rooms. My 1000 ac until cooler better than this 1200
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. . -Christian
Very disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit very quickly stops cooling, displaying error code P1 at which point we must drain it. This happens constantly and we resorted to leaving the drain port open and letting the water free drain onto an external tray and towels.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate your feedback and bringing this to our attention, Elizabeth. We're sorry to hear that the appliance did not live up to your expectations. If your air conditioner does not feel cold enough, here are some resolutions or troubleshooting techniques we can recommend. The room temperature is below 60 F (16 C). Cooling may not occur until the room temperature rises above 60 °F (16 °C). temperature-sensing element touching the cold coil, located behind the air filter. Straighten away from the coil. You may also reset to a lower temperature. compressor shut-off by changing modes. Wait approximately 3 minutes and listen for the compressor to restart when set in cool mode.The P1 code indicates the bottom tray is full. Carefully move the unit to a drain location, remove the bottom drain plug, and let the water drain away.Restart the machine until the "P1" symbol disappears.If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
- Pros mentioned:CoolingCons mentioned:Weight
Great for spaces that require flexibility!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Frigidaire Portable Air conditioner is definitely a great and flexible Air Conditioner, letting you move it around from room to room to serve your needs when the temps get hot. The reason why I chose to order this AC was because we just purchased a new home and the layout of the livingroom and diningroom did not allow for window style airconditioners and also the type of windows we have in the other rooms could not take any typical window AC's either. We saw this unit and instantly knew that we needed it. The unit has one hose and a window trim kit that is easy to install and breakdown so you can quickly move your AC around if needed. We really like the easy operation of the top panel. You can set it to different speeds or set to Auto, which is were we left it most of the time. The other great feature which we absolutley needed was the WIFI control. Setting it up took a few minutes and now we can use it to control the temps in our home while we are at work. We needed this feature mainly because our dog is home during the day and this past summer has been brutal. If WIFI is important to you then look no further. The unit cools our living room and dining room pretty well. the space together is about 400 Sq feet but its all open format so the cold air bleeds into the surrounding rooms. Im sure if this was being used in an area with closed doors it would freeze out the space. The unit has wheels on it so when your looking to move it around the house or just put it away for storage it should be no problem. But the unit does weigh about 65 pounds so if you have to lift it be sure to ask someone for help so you don't hurt yourself. As far as the loudness of the unit, I would say its fairly quiet compared to my other units in my bedroom. It is much newer and over time i do feel that Air Conditioners do get louder with age, but as of now its decently quiet. The unit has removable and replaceable filters and had a dehumidify mode which we havent used but it is capable.\ All together for the little time we have had the unit I would say its sleek and stylish and does a good job at cooling our space. Lets face it, when its hot and humid this machine will make you happy.
I would recommend this to a friend Not cooling as much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if mines was defective but it bearly cooled my room and the compressor would constantly be off. I got it replaced with an LG and huge difference
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback on your portable AC and bringing your concerns to our attention. It sounds frustrating to have an air conditioner that isn't performing well. There are several reasons why a portable air conditioner might not cool effectively. Common issues include inadequate insulation in the room, improper placement of the unit, or a blocked air filter that restricts airflow. Additionally, if the compressor is cycling off frequently, it could indicate that the unit is reaching its set temperature too quickly, or there may be an issue with the thermostat.
To resolve these problems, ensure that the unit is placed in a well-ventilated area away from direct sunlight, and check that the air filter is clean and free of obstructions. If your appliance is still under warranty, we encourage you to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8 p.m. EST, so we can assist you further. -Yhano
Did not work for intended purpose.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to cool a garage. Advertised capacity indicates that this unit should be enough to cool and keep cool the garage. Cool air comes out.. but it does a poor job of cooling the garage more than 1-2 degress F. Should've spent more money on a minisplit.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We're sorry to hear that you're having this problem. We want to make sure you're getting the right assistance, and we are always here to help. Please connect with us via phone at 800-374-4432, Monday through Friday, 8:30 a.m.–8:00 p.m. ET, and we will be happy to assist. ~Ruth
not shipped
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item has not arrived cancel it now not interested
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear about the delay in receiving your item. For further assistance, you can reach out to us by live chat by visiting our website at Frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist. -Reed
Not for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work out for me. It was too much trouble to hook up to a window, and I dont think it was cold enough.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, BrooklynABC! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. ~Courtney
Test the ac before you set it up!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ac unit did not work at all , blew hot air and ac motor never fired up. Total waste of time having to pick it up at the store , set up at home, then return to store. Save yourself some time and get a reliable unit instead of this one.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We're sorry to hear that this is what you've encountered with your appliance. We want to make sure you get proper assistance, and Frigidaire is always here to help. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Good for a smaller room
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt cool my living area well enough even though it does say it can.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Skyler. We can feel your disappointment, and we sincerely apologize if our products did not meet your expectations. We hope we can do something to help you or make you feel better. Please connect with us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and I'll be glad to help. ~Ruth
Get a window unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool the way we needed. We returned and bought a window unit. Sure it looks old school but it works.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello,
We're sorry to learn that you had to return this, model. Always ensure to get the proper sizing for the space needed for the best cooling experience. We're sorry you had to return this model, we happy your new one is keeping you nice and cool. Should you have any questions, please call us at 800-374-4432 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Stopped working after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 2 months. Now it no longer cools the room at all. Of course it broke 3 days past the return window. Look else where for something reliable.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, GaelC! We greatly appreciate you taking the time to provide us with feedback. It is so unfortunate that you have had this experience with your portable AC in such a short time, and we know how important it is to have a great working air conditioner, especially in this summer season, so we can understand your disappointment. One of our main goals is customer satisfaction, and we would be happy to look at the options we have available to address your concerns. At your convenience, please connect with us via Live Chat or call us by phone at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
Not that good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible for the price. Not satisfied. Lack of cooling efficiency
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, JeancarlosM! We feel terrible you're having this experience with your freezer. We can definitely understand your frustration, but rest assured we’ll do our best to get your concerns addressed. If the unit is running and not cooling verify the mode is set for “cool” and the selected set point is below room temperature. Unit may have a 3 minute delay to protect the compressor before starting. At your convenience, please connect with us via Live Chat, or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to assist.-Angel
Faulty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this product for one summer and put it away in the winter. This summer, I bring it out and it stopped blowing cold air. Its Luke warm and I’ve deep cleaned it multiple times.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your AC in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended can’t keep my room cold blows warm air,
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Edwin! We apologize that this has been your experience with your Air conditioner and please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~ Sam