Customer Ratings & Reviews
- Model:
- FHPW122AC1
- |
- SKU:
- 6483565
Customer reviews
Rating 4.2 out of 5 stars with 553 reviews
(553 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the 3–in-1 Portable Room Air Conditioner's excellent cooling performance and ease of installation. Many appreciate its user-friendly features, including the remote control, while some find the unit heavy and the exhaust hose prone to issues. Noise level is another area where opinions diverge, with some users finding it acceptable and others noting it can be quite loud. Overall, the air conditioner receives positive feedback for its cooling capabilities but also draws criticism for certain aspects of its design and functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:CoolingCons mentioned:Hose
Rated 5 out of 5 stars
A decent portable AC unit, worth giving it a try
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have become quite the portable air conditioner user. Why? Well it seems our heat pump (which is also an AC unit) seems to break at least once or more per summer. And in addition, we use these units to cool either rooms that get hotter than others due to sun baking the brick like a brick oven, or in rooms that are bigger than others and need additional cooling. Also at night, I sleep with it at the lowest temperature possible, to prevent PTSD nightmares. Being cool seems to help with this. So typically these are used in addition to our heat pump's cooling feature and not in a non-air conditioned room. Until the AC breaks. Anyway, I was impressed with many of the things about this. First of all, it has app connectivity. That is a big plus when the remote gets lost or is on the wife's side table. Or, if I want to pre-cool a room before bed for example. Or to make sure the wife turned off the air conditioner when she came down. The remote control that comes with this reminds me of a remote control for a 1990's TV for size. And that is a good thing. It is backlit (night time is when it mostly used, so a big plus) and it is something that isn't easy to drop when handling it in the middle of the night. I am not a fan of remote controls that are so small they get lost in your hand. It is a full feature remote control, so that is a plus too. Typical stuff on this is the cool mode, fan mode, dehumidify mode, and auto mode. Same with the fan, high, medium, low, and auto. Temperature range is typical and the display/control panel are easy to see and use. Plus, this unit has a mode that allows the louver to move up and down, to help more easily disperse the cold air and it isn't all landing in one spot. This is a great feature to have. That is the swing feature. It works well, and gives a good swing amount. An unusual but appreciated feature is an ionizer built into this. That helps to zap the negative particles of dust in the air, and can be turned off if you are not a fan of these (no pun intended). The hook up for the power is typical household outlet. Just plug it in. It does have a GFI plug so if it shorts out, it throws the little circuit breaker in the plug, to shut it off. As for connectivity to your window, there are options. You can use it with a standard double hung window, or a slider window. It won't make it for a sliding glass door, at least I don't think so based on the size of the adapter. And you probably shouldn't do that anyway, because it would make your house easy to break into. But lots of options here. Typical adapter that goes onto the unit, and then the hose, and the pieces to make it work with your window. It took about 5 minutes to get it from the box to cold air running. No kidding. I am experienced with them, but it isn't rocket science, very easy directions and very easy to do. It produced very cold air, and cooled off the kitchen space which is about 20'x20', with multiple openings, and is part of that brick oven effect whereas the sun beats down on the brick front of the house and makes it feel like a brick oven inside. It lowered the already somewhat cooled area by 5 degrees within 30 minutes or so. Very fast cool down, fan is adequate albeit a bit weaker than I would like, and the swing feature really helped with that fan. As for noise, it is average for a air conditioner like this. Nothing bad or good compared to others. I will say that the fan will go up and down, based on whether it is cooling or not, and it seemed to shut off after awhile, when the range was turned up. A secret I've learned about these over the years is that if you just turn it off in the morning, it'll build up moisture that didn't go out the hose overnight. Mind you, the hot air and the humidity go out the same single big hose. So it sends that outside. No 2nd hose is needed to drain water. BUT, if you routinely just turn it off in the morning, it could be an issue. What I would do is to turn the temp up as high as it would go, and let it run the fan only for a couple of hours, to ensure the unit is dry inside. This unit seems as though putting it on fan mode and letting it run this way is the way to go as the fan won't shut off prematurely. Also note, this unit DOES have a schedule feature of which you can turn it on/off via a predetermined schedule. Handy if you find you need it on for certain periods or to follow your schedule for when you need it most. Overall a decent unit, has wheels to make moving it around much easier, and has handles to grab and lift it if needed. Everything you need is included. Worth a try and worse case if you don't think it is for you, take advantage of the Best Buy return policy. If I were buying one of these, this would be a keeper.
I would recommend this to a friend - Pros mentioned:Cooling, Ease of use, Size
Rated 5 out of 5 stars
Cold Relief Fast!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our central A/C died last month on the very first day of our summer heat wave in the Deep South, & every single HVAC company in our area was booked solid for the next 2 days. By 2pm it was 94 degrees outside & 91 degrees in my upstairs office. I was MISERABLE! How I wish we’d had this unit already. Even after the A/C was repaired, we noticed it was unable to keep up every afternoon & into the evening. We would set the thermostat at 75 in the morning to give the A/C a running start each day, but by early afternoon the indoor temp would begin creeping upwards to 77-78-79. Enter the Frigidaire 3-in-1 Portable Room A/C unit which is now providing relief during the dogdays of August. This unit is easy to set up & can be used for a temporary fix or a long-term solution. Since our HOA forbids window units, and it’s too soon to upgrade the inadequate contractor-grade HVAC system that the builder installed when the house was new, this portable upright unit (on rollers) is the perfect solution for our supplemental cooling needs on hot summer afternoons. It’s about the size of a large upright living room air purifier or a large 58L kitchen trash can. The only thing you can see from the street is the small opening for the heat exhaust. When fall arrives, we can easily pull the hose from the window & roll it into a closet until next season. We currently have it set up in an open area that covers the dining room, family room & kitchen (approx. 500 sq. ft.). When we turn on the unit in the afternoon, we usually keep it at the default room temperature setting of 72 degrees with the fan on “high.” The effect is pronounced and quick with a temperature drop of 3 degrees in about 30 minutes. The unit has a pleasant fan noise, not shrill like some appliances. No “warm up” time is required; so, as soon as the unit turns on, it beings blowing cold air instantaneously. Once the inside temp reaches 72, we turn the fan down to a nice quiet “white noise” level that’s on par with the soft indoor airflow sound of our central A/C system. We’re using it on the “Cool” setting which doesn’t cause any drainage, but it can be switched to the “Dry” mode which will pull the moisture from the air. In Dry mode, you’ll need to attach the drain hose (included) & add a drip pan. This unit also comes with a remote (batteries included). The remote shows your current settings & allows you to change modes, temp settings, & fan speeds as well as set the timer. The only negative is the flimsy heat exhaust hose which too easily disconnects from the plastic window connector if you bump it in the least. That needs a redesign to something sturdier/more substantial.
I would recommend this to a friend Rated 2 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor kept cutting out. Returned it for a different air conditioner
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased/Installed: 3/31/2023 Died: 5/30/2023 (no longer cools). When it worked it struggled to keep a 10 x 24 room with 8’ ceilings comfortable. On a positive note I did enjoy the app and ability to monitor status remotely.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Brad! We are sorry your experience with your air conditioner didn’t match your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this for 2 weeks during the summer when our air conditioner went out. We tried using it yesterday to cool off the living room that was overheated and it wouldn’t cool. I’m glad we found out before next summer. What a waste of money.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We are so sorry to hear this and would like to gather more information and see if we can provide assistance with trouble shooting. Please reconnect with us via live chat on our branded web page or by calling 1- 800-374-4432 Mon - Fri, 8:30 am - 8 pm (EST). ~ Christy
Rated 1 out of 5 stars
Broken in Two Weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the air conditioner for exactly 15 days and it has stopped working. The reset button on the cord does not stay in. The return period at Best Buy is 14 days. Extremely disappointed.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Dano! We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Sam
Rated 1 out of 5 stars
I do not recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt cool a small room well at all. Upstate ny summers aren't too hot... still didnt work well.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking time to send us a review in regards with the unit. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're glad that you like the unit however in regards with the interior design we're saddened to hear that this might not fit what you like, please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. Moving forward, you can check our other unit in our website www.frigidaire.com as we have different kind of model that you might like. Moving forward, if you need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Rated 1 out of 5 stars
Hot Air
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on May 4, 2024. Only blowing hot air by August 20, 2024
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We would like to sincerely apologize that you've had a less than satisfactory experience with your new air conditioner. This is certainly not the experience we want for new owners such as yourself. You mean the world to us, and we want to make sure you're getting all the help and support you
need. Please do connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
- Pros mentioned:Cooling, Noise level
Rated 5 out of 5 stars
Refreshingly Cold on Hot Days
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Frigidaire three in one portable air conditioner is one of the best I have put to use in my home yet. I traditionally buy window units when they go bad every few years, this is a welcome replacement. The biggest advantage to using this portable setup is I can leave the screen in the windows, so NO BUGS!! My wife and I have 4 daughters and they are wimps when it comes to bugs, oh, who am I kidding, so is my wife. This setup keeps all those critters outside and keeps your area cooler due to having less issues with leaking as well due to this design. The 3 in one setup is great especially with the "Dehumidifying Dry Mode", this is a HUGE plus living in a high humidity area. The Dry Mode feature helps with making the room more comfortable by removing the excess humidity in the air when cooling so you do not have that heavy air and moisture that makes you sweat when the heat rises on super hot days. The Ion Air Purifier is a great addition as well with our actual purifier, I have noticed our expensive purifier actually runs less now showing the air conditioner is actually working. The is also an air filter that is for collecting dust to help keep the unit cleaner for many more years of service and your home as well. The air filter is washable, this is a plus, no ongoing maintenance costs which is a huge positive for all consumers.\ The included remote works great but the Alexa and Google Assistant are 10 times better in my opinion. I was able to setup schedules with my Google Assistant to turn it on 30 minutes before I get home so I can walk into a cool living room to take a 10 minute break after a hot shop all day. I can also tell it when I want it turned off and it takes care of it, this is one more step of home automation right here. The power of this unit is rated at 12k BTU with a 550 sq ft space of cooling power. My downstairs living room, dining room and kitchen are 727 sq ft and it keeps it all cooled at 75 degrees on a 90 degree day without issue, so the rating is well under what it can actually do and that is with 9 ft ceilings. Also, all this cooling power with the sound of a hair dryer next door, it is very quiet compared to a window unit, no issues with sleeping, napping or watching TV with this unit. Frigidaire knocked it out of the park with this unit, I cannot speak about how long it will last but I am very pleased so far.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise levelCons mentioned:Weight
Rated 5 out of 5 stars
Great portable 3 in 1 portable AC unit
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he Frigidaire 3 in 1 portable air conditioner is a very nice unit. It has the ability to be used as an AC Unit, Dehumidifier, or Fan for air circulation. The unit is quite heavy, but it has coaster wheels that make it easy to roll to the room or area where you’d like to unit to be in use. The unit was well packaged. When you remove the tie straps, it allows you to slide the shell of the box up. This keeps you from having to pick the the unit up out of the box. The bottom of the box has a Styrofoam base. This one area in the packaging that could use some improvement. The weight of the unit caused the Styrofoam base to break. This caused small pieces of Styrofoam to be stuck in crevices at the bottom of the unit. I had to turn the unit on its side and use a vacuum cleaner to remove all of the many Styrofoam pieces. After unpacking the unit I was looking for the manual and thought they forgot to include it. I later found it inside the vent tube. I would have rather them placed the manual on top or somewhere on the side of the unit. In order for them to place the manual in the vent tube, they had to roll the manual in a cone shape. While reading the manual it was difficult trying to keep it flat because it kept wanting to roll back up. As for the unit itself, it was very easy to operate and the touch sensitive buttons work well. It includes a remote which allows you to operate the unit from across the room. It would have been nice if the unit had a storage compartment for the remote for those times when the unit is not being used. The unit has WiFi built in for connecting to your home’s WiFi network. The Frigidaire app was easy to install and setup on my mobile device. It allows me to turn on and off the unit, control the temp, and other useful features.I was able to setup the Frigidaire skills app with Amazon Alexa. After setting it up with Amazon Alexa it has a long name which includes the serial number in its name. I renamed it to a shorter and more manageable name. The unit is also rather quiet and blows very good air. Overall, I’m happy with the Frigidaire portable AC and hope to get years of service from it.
I would recommend this to a friend Rated 1 out of 5 stars
Terrible experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit I received turn on but no air came out cold or hot. This replaced unit works but the fan is hitting something and making a loud rattling noise.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Steve. We're sorry to hear that this is what you've encountered with your appliance. We want to make sure you get proper assistance, and Frigidaire is always here to help. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not at all clear from the website information how the unit needed to be connected. I did not want to add a special breaker or adapt a crank out type window to handle the unit. I will be returning it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, 2021LGMicrowave! Thank you for sharing your experience with us. We are sorry to hear that this model did not work out for you. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this last year. Stored it well. Died after one season.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for providing us with your feedback and for bringing this to our attention, KevinT. It is so unfortunate that you have had this experience with your portable room AC in such a short time. We apologize for the inconvenience, and we truly understand the impact this may have on you and your family. We seem to have a great chance to improve your experience with us. We would be happy to see how we may be able to assist with this concern. At your convenience, please reach us out via Live Chat [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Juan
- Pros mentioned:Ease of use, Overall performance
Rated 4 out of 5 stars
Not perfect, but its smart and cold
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am convinced that everyone needs to have a supplemental AC Unit available to them. Its never a matter of if you AC unit stops working, but when. There are so many things that could go wrong, and they never seem to go wrong at a convenient time. I actually purchased a similar product because I had to have my AC repaired and this product had not arrived yet, so I have a pretty good apples-to-apples comparison to make. Out of the box, this unit is 90% ready to go. All you have to do is connect the unit's window vent to an appropriate sized window, attach a drain hose if needed, and power it on. It is that simple. For the more advanced to techy users, this unit will connect to your internet and allow wireless control by either the smart device of your choice or the Frigidaire Mobile App. For those that just want a simple experience to keep your cool, the supplied remote is intuitive, especially to anyone that has surfed standard cable channels in the past. The performance of this product is superb. Even with this product arriving after my central air unit was fixed, you can definitely tell the difference when this unit is on. While testing, My home AC runs way less and the 3 rooms adjacent to this unit are very comfortable. You will find yourself turning up your TV a few notches higher to compensate for the competing sound when the unit is on, but the overall volume levels are not too intrusive. Just press the on button, select the desired temperature, and enjoy the chill. The portability of this unit is also amazing. The unit itself is stout, but it has preinstalled wheels that allow you to move it anywhere you want, even over carpet. This product is essentially a square, meaning that the footprint is simple to accommodate for. I have even loaned this unit out to others that needed it for a day or two while their home AC Unit was repaired. It really is a must have. The smart functionality of this product is nifty and easy to use. Follow the included instructions to connect this AC Unit to your WiFi, enable the skill in your Google Home/Alexa app. and you can turn the unit on/off or change desired temperature of function with the sound of your voice! This worked nearly flawlessly for me, with the only hiccup being that when I would changed the temperature using Google, my smart device would confirm my request correctly, however this portable AC Unit would always read one degree higher than the temperature I requested. Not a big deal, but just a quirk that I noticed. The only real complaint I have from this unit is the panels provided to attach the ducting to the window. They provided two pieces that you can combine to get attempt to get the appropriate width for your window, however without cutting one of the panels, these will not fit any window in my residence. None of my windows are custom and are very standard, but the panels provided will not allow it to connect without modification. This did surprise me as the cheaper unit I had purchased before came with three panels of different lengths which worked perfectly. If Frigidaire would add another panel to the kit, this unit would be perfect. If you need to chill and like "smart" technology, give this Frigidaire Portable Room Air Conditioner a serious look.
I would recommend this to a friend Rated 1 out of 5 stars
Horrible Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit sucks!! Cant even cool a 10x15 room. Im very disappointed, the worst part is that i can no longer return it!!! Waste of money.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi,
We're so sorry this unit is not working for you and your family. We would love to speak with you directly so see how we could best assist you. Please call us at 800-374-4432 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
- Pros mentioned:Cooling, Ease of use
Rated 5 out of 5 stars
Very powerful portable AC unit
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned a portable air conditioner unit in the past, so I wasn’t sure what to expect. I have used window units when I was younger, but this is so handy to have the ability to move it from one place to another. The unit offers several operational options with an automatic setting, cooling setting, dry setting and fan only setting. I am a huge technology fan, so I especially appreciated the application that is available from my phone. The AC unit offers WiFi connectivity so it can be controlled from virtually anywhere. Everything that can be accomplished from the top of the unit can also be controlled by mobile phone application. In addition to the mobile phone application, it comes with a remote control device that offers very similar functionality as the top control panel. This is an incredibly intuitive AC product. There is some installation needed and it’s important to understand what windows it will work with. From what I can see, it works with double hung windows and slider windows, but not with crank out windows. There is a plastic plate that the exhaust fits into that needs to seal around the window opening. This must be vented in order to get the warm air out of the room. The AC is very powerful and cools things down nicely.
I would recommend this to a friend - Pros mentioned:Cooling, Noise levelCons mentioned:Weight
Rated 5 out of 5 stars
Cools quickly and efficiently
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so pleased with this portable AC! When it was first delivered the box was big and bulky and I was a bit irritated thinking it was going to be heavy and awkward. I’m glad I was wrong, it wasn’t difficult to unbox and set up at all. We live in northern Colorado so many places don’t have AC, my office being one is those places. The entire upstairs where my office is located is about 600 sq ft and this sufficiently cools the entire space. We put it to the test last week with four days at near 100 degrees in a row - we were so grateful to have some form of cool air circulating. The remote is good to have so that it can be controlled by anyone without having to go into the room we have it installed in. It’s quiet and doesn’t interrupt the background noise, we can still take phone calls and communicate with people that come into the office. The particular room that we have it installed in can get quite cold fairly quickly so having the fan option is so convenient because then I can circulate the cold air from that room all the way through the upstairs area. I am so pleased with this machine, it has been a lifesaver in the unusual heat we’ve experienced this summer.
I would recommend this to a friend Rated 1 out of 5 stars
Image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pieces came out broken disappointed the box is bigger than the air conditioning will not recommend this to anyone
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Puppet.
We're terribly sorry about your appliance condition upon opening the box. We would love to review all options of assistance. Please call us right away at 800-374-4432 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Rated 1 out of 5 stars
Damaged product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good Submitted a damage claim and have not heard anything.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ac portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like becáuse is not cooling like I though it will be.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Rest assured that we value your feedback. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel












