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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 995 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers praise the 350 Sq. Ft. Portable Air Conditioner for its effective cooling capabilities, with many stating that it cools their rooms quickly and efficiently. The installation process is also generally well-received, with customers appreciating its ease and speed. While some customers find the unit to be a bit noisy, others find it to be a great value for its price. The portability of the unit is also a positive factor for many customers, who appreciate its convenience and ease of setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 995 reviews
  • Rated 2 out of 5 stars

    does not work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not cool the room. even in the coolest temp..

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Karis, we are sorry to hear that your unit is not cooling properly. If you still have a concern of sorts, contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer Frigidaire

  • Rated 1 out of 5 stars

    Bad Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item did not work for us. I set it up in our master bedroom and let it run for 2 hours, and nothing. My room is facing west so that could be it, but I wasn't willing to take the chance.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, AgeElvi! We are sorry to hear that this air conditioner did not perform as expected. Please ensure the temperature setting is low enough to encourage the cooling system to run and that the air conditioner is not sitting in direct sunlight. For further assistance, feel free to give us a call at 800-374-4432 Monday through Friday, 8:30a to 8:00p EST at your convenience. ~Ashton Frigidaire

  • Rated 1 out of 5 stars

    Did not cool room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ac did not cool my bedroom as well as the 15 years old smaller window unit it was replacing. For the first time ever I had to return something to bestbuy. Very disappointed

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, MrHamp! We are bummed to hear that you had to return your purchase. For optimal performance, selecting the correct sized air conditioner for the room’s square footage is essential for efficient cooling, and larger is not always better. However, we understand your position, and certainly hope that you have a better experience with us in the future. Kindly, Ciara Frigidaire

  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a terrible job. Had it on for hours and nothing.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, Mo9283! I am sorry to hear that your a/c is not working properly. Please make sure it is vented outside properly and you have it on cool mode and a high fan speed. If the room temperature is very high, it may take a few hours to cool it down. Air exiting the appliance is typically 17-20 degrees lower than the intake air. If these suggestions don't help, please call 1-888-203-1389 M-F from 8a-8p EST for further assistance. ~ Brandi Frigidaire

  • Rated 1 out of 5 stars

    air conditioner had broken parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't realize the broken parts till I unpacked the air conditioner no to mention there was nothing to attach the vent hose to. I returned the product.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Kdkd! We are sorry to hear that your air conditioner was missing parts out of the box! Thank you for letting us know. ~Ashton Frigidaire

  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept it a week before returning it, it never made the room temperature come down at all. May be it just can't handle a south Louisiana summer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran it for hours and the room wasn t cold. Felt cold coming out of the ac so it was working but didn’t t achieve the expected result

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Toby, thank you for sharing your review. I would recommend checking to ensure you are using the correct size for your area. Please feel free to contact us directly at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST if you should have any additional concerns. –Jennifer Frigidaire

  • Rated 1 out of 5 stars

    Poor dehumidifier

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit stopped working after a few months. I do NOT recommend this item as it not reliable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Installation
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    It Cools

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item when my AC went out. Set up is very easy. Cools a small room to a comfortable level relatively quickly. I gave it 4 stars because it is not portable. To move after it is hooked up to the window, it requires disassembling the window piece. And it is heavy, if you have to pick it up to move it upstairs, speaking from a female perspective. Also, temperature wise I don’t think it goes below 75. And, I have mine draining in a bucket which can be annoying to remember to throw out. Other than those 2 things, it does its job. Better than nothing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend it that is not cool my room at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend to anybody. Takes tons of space. Not what I expected.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, KeriHar! Thank you for your feedback. We're sorry to hear this air conditioner was larger than expected! We hope it is otherwise working well for you. If you have any other concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton Frigidaire

  • Rated 1 out of 5 stars

    Didn't cool.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AC didn't really cool the room so I returned to Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a/c and it barely kept my room cool. Brought it back the very next day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not cool well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I love Best Buy, this particular item is sub-par at best.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Dee1! We appreciate your feedback and were bummed to hear that you are not fully content with your purchase. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you ever need any immediate assistance, feel free to reach out to consumer care at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.

      Kindly,
      Ciara Frigidaire

  • Rated 1 out of 5 stars

    Did not perform as advwrtized

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to cool a sub 200sqft area... Did not cool it... At all

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Sweating! Thank you for stopping by to share your feedback with us. Some times the outside temperature can play a part in your air conditioner cooling the location immediately, whether you have central and heat or a portable air conditioner. For optimal performance, selecting the correct sized air conditioner for the room’s square footage is essential for efficient cooling, and larger is not always better. For a room size of 200 square feet, you may need a 6,000 btu air conditioner. Should you ever have any questions or need any assistance, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.

      Kindly,
      Ciara


      Kindly,
      Ciara Frigidaire

  • Rated 1 out of 5 stars

    Not that cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the unit a week later.. hopefully you refunded me!!

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Missy.
      We are sad to learn you have returned your air conditioner. We hope we will have another chance to gain your faith in our products. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
      Kindly,
      R'Shaye Frigidaire

  • Rated 1 out of 5 stars

    Air conditioning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse investment I made. Won’t even cool one small bedroom off

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, LoriM! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire - 350 Sq. Ft. Portable Air Conditioner. If you are experiencing cooling issues, please check the following conditions: clean air filter, if dirty, set air conditioner to a lower temperature, re position air louvers for a more efficient air flow, make sure the appliance is not blocked by drapes, blinds, furniture etc., and close all doors, windows and other cool air escapes. Should you have any further questions, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm Est. ~Briana Frigidaire

  • Rated 1 out of 5 stars

    Never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this as it juat wpuldnt stay on like it should

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Deuce. I regret the experience you had with our appliance. I hope we can restore your faith in our product in the near future. Please don't hesitate to call should you need assistance. You can reach our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye Frigidaire

  • Rated 1 out of 5 stars

    I returned it 4 days after purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was bulky and noisy , it didn’t cool my room enough

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Abby! We are sorry to hear that this model did not work for your space. If you ever have trouble with the functionality of an appliance, we are happy to assist you with troubleshooting! Thank you for your feedback. ~Ashton Frigidaire

  • Rated 1 out of 5 stars

    worst thing for the summer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing has been the worst decision in my life.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, Mkayperla! We would like to gain more insight pertaining to your review and turn your experience around. At your convenience, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST. We look forward to speaking with you. Kindly, Ciara Frigidaire