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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 280 reviews

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83%
would recommend
to a friend

Customers are saying

Customers are pleased with the cooling power, design, and ease of use of the 350 Sq. Ft. Smart Window Air Conditioner. Many appreciate the smart features, including WiFi connectivity and remote control, but some find the unit noisy and have experienced issues with the app's reliability. The energy efficiency and price point also receive positive feedback. However, improvements to the app and noise reduction are suggested by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 280 reviews
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Great Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it comes with a remote control as well as the wifi app option. the only downside is the new eco system that most new units have which turns if off at a certain temperature and sometimes it doesn't kick back on until its a few degrees hotter than the set temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to install in my window. It wasn't too heavy and it was rather easy to add the Bluetooth to my iPhone. Great product and cooles my room before I get in. Would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Great AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love my air conditioner! The wifi feature is great, it allows me to be able to cool my house prior to me getting home without leaving it on all day. The only down side is that the air blow directly up, so it takes a bit longer to cool a larger room.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Looks great but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is my 2nd or third summer using it. I remember last year it being loud, maybe louder than the previous AC I had. I put it in today before it gets too hot and it just sounds soo loud. You can see styroform near/around the fan when looking through the vent the air blows out of and it sounds like it is rubbing on it. I am really not sure, water also collects at the bottom, no holes to drip out. This thing just seems soo loud, But it still looks nice and connects well so you can control it from outside of the house. I will still recommend it but only for deaf people or someone who knows how to fix it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this item on sale and so far i like it would another

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great At cooling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love this air conditioner. it is a bit more powerful and this one alone does a fantastic job of cooling all the rooms of my small home. In the beginning it was a little harder to get it set right for the controls are so sensitive. After reading all the material that came with it, I got it set and my home feels just great inside even with the horrible heat we are experiencing this year. I am so happy I bought this model.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Nice WiFi but very loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is very nice looking. Modern and sleek. Wifi works great. Works with app or Amazon Echo. Just VERY noisy. Sounds like something is loose internally. Ugh

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Flossgirl. I am glad to hear that you are enjoying your a/c for the most part. Please refer to page 5 of your Owner's Manual to compare the noise you are hearing to that which is considered normal. If the noise is not listed, check the installation. If everything appears to be fine, please contact us directly for additional assistance. ~ Brandi Frigidaire

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Ni

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great air conditioner, I can turn it on from work. It turns on and off on the ECO setting to save electricity.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    cools fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is quite expensive but it was worth it. it's little bit noisy but bearable for the night's sleep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks classy, functions great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our master bedroom just gets too hot in summer so had to succumb to getting a window unit. Didn't want one that looked like it belonged in a college apartment and this one fit the bill. It looks classy, works great, and is energy efficient. Also the wifi function is amazing. When we are getting close to bedtime downstairs, I open the app on my iPhone and turn the AC on a little while before we go to bed to cool the bedroom down. Love everything about this AC.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this to cool our .5 story with 2 ceiling fans and it does an excellent job. I can program it from my phone and even turn it on as I'm heading home if I want to make sure my bedroom is nice and cool in the evenings. It's also got excellent options to insulate and keep the cool air in. It looks a lot more stylish than any other model. My only complaint is the remote for it is absolutely useless in the dark. Just use the smartphone app, it's better anyhow.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Great AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC is great and it cools down my room effectively... the remote app from the phone is great also...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    All looks no function, it's doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old AC unit of 5,000 btu (not frigidaire brand/ I have had it for 7+ years) was no longer cooling to my comfort. So, I decided to go to the Bronx Terminal Best Buy and get a new one. I'm into interior design and this unit is the most beautiful one I could find. Sure it's a little pricey (almost twice as expensive as getting another 5,000 btu model), but it's modern, pretty, with app features, and at 8,000 btu it was surely going to be the best AC I have ever had, right? WRONG!!! When I brought it home at 10 pm, I noticed it had bent coils but I wasn't going to go through the trouble of returning it for that. So we mounted it and in the moment of truth it REFUSED TO TURN ON!!! I had to sleep with no AC in a 90F room!!! I returned to the store first thing in the morning and asked to exchange it for a new one. To be cautious I also asked that they please test it out before I take it. They plugged it in and turned it on for a second saying they didn't have the power to actually test it. I noticed that, like the last one, this one had bent coils (they must not be very careful with their products). I asked if they would give me a discount for first selling me a nonfunctional unit and now selling me a second one with bent coils. The manager, Eleina (I think) said no. She said my only option is to keep exchanging them until I found one with no bent coils. I thought "fine, I'm sure phone customer service will see my point (they didn't) and what's important is that I get something that at least works even if it's not in perfect condition (which I used to expect from a brand new product but it's hot and standards have been lowered)". A functioning AC is all I wanted, I didn't even get that. I noticed at home that the coils were much worst than I had noticed in the store. Even worst than the first one I got which are shown in the pictures I upload with my review. AND THE AC DOESNT COOL!!!! IT HAS BEEN 3 HOURS AND MY ROOM IS STILL AT 72 DEGREES!!! WHAT DID I PAY SO MUCH MONEY FOR?!! It's pretty but it is not THAT pretty! This product is beauty over function. I'll most likely have to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Remote control

    Rated 5 out of 5 stars

    Love this air conditioner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design! The fact that I can turn it on from anywhere is a major plus! Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Wi-Fi is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the window air conditioner about one month ago and so far so good. The price was a little high or I would have given 5 stars. The wi-fi feature is great!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    noisy but works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ac makes the room cold very fast and tells you what temperature the room is but is SO LOUD. If you need to sleep in silence, this is not the ac for you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Sleek looking a/c with cool features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an a/c that works perfectly with some neat features and a sleek design. Needed it in a pinch and had to buy quickly, wish it was cheaper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for technology savy and busy people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC is very functional for people who are busy. They could just download the app and manage settings from there even you are not home yet. It allows you to save time, very convenient to use ( user friendly app ) all in just a tap away from your mobile device. It also has features of Eco-friendly setting. It doesn't have much of a difference in other AC brands in terms of its cooling effects. Pretty general except for the eco-friendly setting.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    nosy, rusting after 2 moths, app unreliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 0 if possible. to summarize: Noisy, less powerful than regular units, the "smart part" of the appliance is not reliable (continually disconnecting from wifi), and after 2 months of use is rusting out. First and foremost the noise: unbelievable! I noticed that right away, but I thought to exchange that for the convenience of the smart appliance and the reliability of the brand. After some use you realized that the app is not always reliable and that the appliance drop the wifi connection and you have to reset and pair it again for the AC to work. After 2 (yes TWO) months of use the bottom is rusting. I have other AC unit for years installed on the windows with no issue. I called Frigidaire and a less than pleasant representative explained to me that their policy in these cases is to send out a technician and if it is a warranty issue they will pay, otherwise the customer is responsible for the charge, that buy the way you are not allowed to know. Another note for the customer service: they give you an appointment window and the number of the technician encouraging you to call them right away, once you call the technician has no clue of the matter. I had similar issues with LG and Kenmore that admitted the item was defective just sending them photos of the damage and replaced it. A personal not for who looks for smart appliances integration, there are accessories out there that can make you AC unit smart and App controlled that are 100 times more reliable and dependable and have Smartthings integration (that this one do not support) and this solution is actually cheaper than buying these units.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Very practical.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AC unit. You can connect it to your wifi and make sure it's on/off when you want. Wish it was a bit quieter but it's an AC unit.

    I would recommend this to a friend
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