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Customer Ratings & Reviews

Your price for this item is $479.99
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The comparable value price is $599.99

Customer reviews

Rating 4.6 out of 5 stars with 388 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Fēnix 5X Plus Sapphire Smart Watch as a durable and easy-to-use fitness watch with an outstanding battery life. They appreciate its music storage, GPS tracking, and heart rate monitoring capabilities. However, some customers find the display hard to see, and others feel that it is overpriced and a bit heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Display

    Rated 3 out of 5 stars

    Garmin Fenix 5x plus saphire

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Display is hard to see, music is complicated to load, Menus take some time to learn. I returned and ordered the Forerunner 945. I love my samsung active 2 but they say garmins are the best for runners and i run 150 miles a month.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Rated 3 out of 5 stars

    Crashed in a few days.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had Fenix 3S and has been a fan ever since of this series so went ahead and bought this watch, to my dissappointment the watch stopped booting and charging after a month of use, had to get in touch with Garmin and got the watch replaced but this left a bad taste as I was not expecting this out of such a solid watch. I would not recommend this at a full price but if there is a good deal it has so much to offer comparing to the earlier version. Battery life is obviously less that Fenix3 because of the HR sensor - lasts about weeks with nominal use and gets worst with more activities.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Cons mentioned:
    Display

    Rated 3 out of 5 stars

    Poor display

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved all the options on this phone. Easy to maneuver around all the apps and widgets. Ended up returning for the soul purpose of the display not being good enough.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Cons mentioned:
    Display

    Rated 3 out of 5 stars

    Fenix 5Xplus, too expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems faster than 5X I had. Too expensive for not touch screen smartwatch. Same functions as Fenix 5X. Just more expensive for no reason.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Cons mentioned:
    Display

    Rated 3 out of 5 stars

    No touch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no touch screen. Makes is difficult to navigate using the side buttons.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Step counter stopped and pulse ox doesn’t read

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I’ve had a Garmin fenix 3 for 3 years and it has been flawless. I loved all the new features on this fenix5x plus and for the first 45 days it ran great. Not sure what happened. Woke up one morning and the steps read zero. Hasn’t moved since. Have been trouble shooting but am about to send back. Just want it to work! Really nice watch

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Rated 3 out of 5 stars

    No thanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this watch also for my husband. He was not a fan. Unable to respond to text messages on screen was a big no for him. The watch looks very manly and if you purchase this with the understanding that it would not send text messages this would be the watch for you

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Love this watch

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch meets every parameter I had, my only complaint would be the nylon watch band and the lack of other bands to purchase for this model, it really knocked off some stars for me.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review. Garmin Garmin

  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall watch, but the price is ridiculous in my opinion, good thing it was on sale at the time of purchase. Would never have spent that much for the retail price

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Nice watch

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good watch. Performance is too good perhaps its way more priced. I didnt face any slowness and responsive time is excellent

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Very excepensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many features Screen is not bright No microphone No loud speaker

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin