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Customer Ratings & Reviews

Your price for this item is $479.99
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The comparable value price is $599.99

Customer reviews

Rating 4.6 out of 5 stars with 388 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Fēnix 5X Plus Sapphire Smart Watch as a durable and easy-to-use fitness watch with an outstanding battery life. They appreciate its music storage, GPS tracking, and heart rate monitoring capabilities. However, some customers find the display hard to see, and others feel that it is overpriced and a bit heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 388 reviews
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this watch! Sturdy, and the screen is awesome.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the only criticism is manual is not as good as I'd like

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my boyfriend and his loving it...very complete

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s good, but the App Store is cumbersome.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love this watch

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch meets every parameter I had, my only complaint would be the nylon watch band and the lack of other bands to purchase for this model, it really knocked off some stars for me.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review. Garmin Garmin

  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall watch, but the price is ridiculous in my opinion, good thing it was on sale at the time of purchase. Would never have spent that much for the retail price

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Super disappointed- multiple returns.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to like this thing. If you need gps, just get an inreach. This thing is terrible as a smart watch. This first one I got had dead pixels right out of the box. No big deal, got it exchanged. The second one I got would consistently turn itself off without explanation, and I would constantly have to re-pair the Bluetooth. Finally the Bluetooth stopped working altogether. Aside from the quality issues,this thing is awful as a smart watch. The sensor data is vague. Forget about using the pulse ox- it doesn’t work. Compared to a medical grade finger tip pulse ox meter, it’s wildly inaccurate. The barometer gives you completely random storm alerts, even if the barometric pressure doesn’t change. The menu navigation blows also. Finally, the gps takes FOREVER to connect, if it connects at all. Also, if you’re a relatively thin person and have bony wrists, it’s super uncomfortable. It rides on the bone on the outside of my wrist and leaves a red mark that gets raw after awhile. The only remedy for this is to wear the watch super tight. The only saving grace is the build quality of the chassis. It’s pretty good. The fact that people pay $600 for this is astonishing. I paid $330 and feel that is way way overvalued. You can do better garmin.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Nice watch

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good watch. Performance is too good perhaps its way more priced. I didnt face any slowness and responsive time is excellent

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Very excepensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many features Screen is not bright No microphone No loud speaker

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Terrible display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited to buy this based on functionality and expected toughness. Only one problem.....display is terrible, cant see....very dull. I think it's related to the crystal. Anyway brought it back quickly.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and the screen is very dim even at its brightest setting. Functionality requires a masters degree in engineering

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Disappointed in Product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has become a frequent occurrence that at any time during usage, the screen would just go blank...display lost. All information regarding performance in the event undertaken lost. This started in less than a year after purchase. This has gotten progressively worst to almost a weekly occurrence.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Not Working After 3 Months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the watch up until it stopped working three months from the purchase date. Back button stopped working and it is stick on the discard workout function.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you could please email us at [email protected] Jenny Garmin

  • Rated 1 out of 5 stars

    Hardware failure out of the box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work out of the box. Couldn’t pair it or update the drivers. Garmin customer service was good though. Waiting for the replacement to arrive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It hurts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son hates it and so does my husband. The heart rate monitor on the bottom of the watch hurts your wrist. I am returning it.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Rated 1 out of 5 stars

    Meh..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sold on this. Traded it back to get an Apple Watch. Wouldn’t recommend if you have small arms either

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Resolution is horrible, slow watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolution is horrible, can’t see the watch well in well lighted room . It’s slow

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5X Plus. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Rated 1 out of 5 stars

    ITEM BOUGHT WITH STOLEN CREDIT CARD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITEM BOUGHT WITH STOLEN CREDIT CARD...THIEVES NEVER SHOULD HAVE RECEIVED THESE ITEMS

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Please contact Best Buy directly.
      Thank you,
      Jenny
      Garmin Garmin

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, use it everyday since i bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this watch now for awhile and it’s still going strong . Battery lasts a long time and love all its features

    I would recommend this to a friend