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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.7 out of 5 stars with 1318 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.9 out of 5 stars

  • Comfort

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Instinct Smartwatch's exceptional battery life and durability. Many appreciate its GPS functionality for outdoor activities and the ability to track various health metrics, including heart rate and sleep. However, some find the lack of a touchscreen and the size of the screen to be drawbacks. A few customers also mentioned that the price point and interface could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,318 reviews
  • Rated 3 out of 5 stars

    Needs more back light

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult to see in the day. Needs a better backlight for us older folks. Otherwise, it did everything I needed. I just had a difficult time seeing the small print.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to navigate the watch. Hard to read the screen. Bought a Samsung watch and put this in a drawer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lower qualitythan expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much inferior craftsmanship and materials in comparison to vivi fit 3. Tiny watch face too. I took it back immediately and recharged my 3 yr old Garmin.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some times I have a little trouble getting back out of different mods

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not sync to Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband and he was not able to receive messages from Apple IOS system...phone worked but not messages. Item was returned.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Instinct. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Cons mentioned:
    Size

    Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch wasn’t all it’s cracked up the be. I’m my opinion it’s kind of big.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Garmin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as great as the old series. Did not like the band. It was very difficult to maneuver

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and experience with the Instinct. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch is absolute garbage compared to other options out there. While the Apple Watch I was attempting to convert from showed a 2 BPS higher heart rate than my manual calculation, this watch showed 11 BPS over manual and 7 BPS lower than the Garmin app connected via my phone. Really? C’mon, choose a side. Also after pairing this device to my phone the watch was 9 degrees higher than the phone I paired it to was telling me. I also checked weather.com and this source confirmed the Watch was 9 degrees high while the app on my phone was spot on (I spent 20 minutes searching the watch options and the manual to confirm the device driving temp was my phone - which it was - and that the app on my phone was the only driver of outdoor temps). I was really hoping for a tactical appearing and functioning replacement for my Apple Watch in this device but after 4 hours of use this watch will be returned to Best Buy with a negative, yet honest, review placed. I tried to convert to Garmin 4 years ago and once again, quickly disappointed. Cheers to 2022 Garmin. Hope the KC crew can do better.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Instinct. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Rated 3 out of 5 stars

    It's just ok

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnects from phone over and over. I reset the watch and it still does it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I would purchase a touch screen watch for ease of use

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and experience with the Instinct. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Not at all

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like anything about it the name is deceiving because nothing instinct about it.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Instinct. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Rated 2 out of 5 stars

    Not user friendly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Garmin products...very high quality although this watch for even someone as tech savvy as I am, is hard to figure out. Not user friendly. It was for my husband and I am going to have to read the manual to figure out this watch so I can show him.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Garmin boo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappoointed! It has lots of great features, and thats awesome but, you cant read anything really on the watch, the buttons are too easily triggered so you constantly have to reset it back to normal. I have had other Garmin products but I am disappointed in this one.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Instinct. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 2 out of 5 stars

    Complicated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice watch but to complicated if your not a tech person. Only got the watch for my husband as a gift to keep up with tracking his fitness. My husband had a hard time setting up the watch, even watched videos but for him no success.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and experience with the Instinct. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Display poor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch too expensive to have a basic DISPLAY. I RETURNED IT

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Instinct. We would like to discuss this further over email. If you could please email us at product.support@garmin.com.
      Thanks
      Jenny Garmin

  • Rated 3 out of 5 stars

    Good and reliable l. Recommend to anyone who needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and reliable l. Recommend to anyone who needs

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Instinct. We would like to discuss this further over email. If you would please email us at [email protected].
      Thanks Jenny Garmin

  • Rated 3 out of 5 stars

    Good and reliable l. Recommend to anyone who needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and reliable l. Recommend to anyone who needs

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery/ charging after 6 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this watch because of the battery lasting for weeks. After 6 months I can't get it to keep a charge. After full charge now it will only last about 1hr.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and experience with the Instinct. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To get support for setting up the email and voice mail was so difficult. The customer service for Garmin was non-existent and 3 weeks later, I still do not have the watch fully working with all of the features. I am terribly disappointed and I paid too much money for the email portion not to work properly.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and experience with the Instinct. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
      Thanks Jenny Garmin

  • Rated 2 out of 5 stars

    Not user friendly

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not figure out how to use this watch and the book was the tiniest writing. Not very user friendly but probably a good product, just not for me.

    No, I would not recommend this to a friend