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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 760 reviews

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86%
would recommend
to a friend

Customers are saying

Customers enjoy the long battery life, accurate sleep and step tracking, and the ease of use of the Vivosmart Activity Tracker. Many appreciate the device's notifications, water resistance, and compact size. However, some users experienced issues with the display, Bluetooth connectivity, and syncing capabilities. A few also noted that the app and heart rate monitor could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 760 reviews
  • Rated 1 out of 5 stars

    unresponsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like the product! the touch "screen" was extremely unresponsive so much so I could not even get it set up.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      We appreciate your review. We're sorry to hear this, and would like to address the trouble you had with the touchscreen. A software update was released that fixed an issue where the touchscreen could sometimes become temporarily unresponsive. It is likely your device had an older software version, and a quick update would have corrected the problem.
      We do thank you for your valuable feedback. *CG Garmin

  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun, very motivational! Great functionality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as it should. No regrets. Very nice!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly, A dissapointment does not live up to the Garmin reputation. The touch feature is hard to activate. The instruction manual is poorly writen and hard to understand. I would not purchase this product again.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your feedback! I’m sorry to hear about the issues that you experienced with our vívosmart watch. You should be able to double tap the touchscreen to wake the device, hold the touchscreen to view the menu, swipe left and right to scroll through the device features and menu options, and tap the touchscreen to make a selection. More information on using the watch and the touch screen can be found in the full owner’s manual: http://bit.ly/11uJHjy.
      Again, I’m sorry to hear about the trouble you experienced—but thank you for your review. Have a great day! (KS)Garmin

  • Rated 1 out of 5 stars

    Poor set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to read, very poor set up. the band is very nice easy to put on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be ok for kids but needs more options to connect with other

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Vivosmart is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as accurate as I had hoped. Wish it would be GPS tracked.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      The vívosmart tracks the motion of running through its accelerometer. Certain activities with repetitive motion will count as steps. Some examples are taking a shower, brushing your teeth, and driving a vehicle on rough terrain.
      To keep the device simpler we did not add GPS tracking but we do offer many watches that are GPS enabled for live track and managing activity.

      Thanks for the great feedback.
      ~JHGarmin

  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Display goes out on these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you get a good one and they have fixed the display on these before you buy. I purchased 2 and both had display issues making the text hard to read.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for the review. We're sorry to hear about your experience with the vívosmart. If having issues with the vívosmart's display, or you have any other concerns, we recommend contacting Garmin Customer Care for assistance:  http://j.mp/GRMNSupport

      ^DK Garmin

  • Rated 2 out of 5 stars

    Flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen only shows 3/4 of the numbers. Would be awesome, but visually very difficult to see numbers. Seems like the product went small at the cost of actually being able to see the numbers....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good idea,smart features don't work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for someone who wanted to be able to see missed calls and texts. It just didn't work well. She was constantly re syncing it and finally gave up on it, so i returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The screen was damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week of using the lcd visibility got cut off. I was only able to see partial of what on the lcd display. I had to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice looking tracker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking tracker! Only thing is after a few days pixels starting missing! Returned! I really wanted to like this!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    difficult to read on LED readout

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the LED writing is very difficult to read and I have not been using my vivosmart as a result of this

    No, I would not recommend this to a friend
  • Pros mentioned:
    Notifications, Sleep tracking

    Rated 4 out of 5 stars

    The tracker is accurate, like it so far!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got my vivosmart yesterday, so far I like. I bought it mostly to keep track of my running such as distance and calories burned. I also loved the fact that it shows notifications. So far so good. My only dislike is the app as far as tracking running distance. It needs some work. My tracker will say 2.0 miles ran(accurate), but when I log into the app it said 1.something miles. So that was off, I even double checked what my treadmill read as well. Other then that, not a big deal because I mostly rely on looking at the tracker itself. Oh, I also love the sleeping option and alarm. :) I would def recommend to any young adults or anyone who is into fitness.

    I would recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen went dead after a few weeks I returned this junk

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product defect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't recommend buying this d/t display fading. Exchanged and immediately had the same problem.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    These things suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen went dead after a few weeks Returned ....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the watch maybe ones per month. I take care it like a baby , I have it since October 15 and now May 8th I can't used it anymore since a few weeks. I cant see anythig on it , the screen numbers and information it is gone, so I can use it and nobody on bestbuy give me any help about it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to read face. Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Loved it but could not see the screen very well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    fit tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not care for this. I wanted a silent alarm and this didn't have it

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Tasha, the vívosmart DOES have a silent alarm you can use. To set it, you log into Garmin Connect, click Devices, click on the vívosmart, then go to Device Settings. Alarm is included along with display options. Simply turn the alarm on, set the desired alarm time, then designate whether you want the alarm to go off every day or only on weekdays. Please contact Garmin support if you have any questions about the product. -JPKGarmin