Customer Ratings & Reviews

Peace of mind and excellent service from geek squad

We couldn't have done it ourselves. Excellent job!! TY!!

Fuel on burner is not was strong as I wish The bottom oven is a little close to ground

They did a great job very professional & efficient.

Guys were fast and professional, communicated well

Very professional,on time and did there job nicely

The product is great, the delivery horrible. This is my third contact with Best buy. No response. The first crew left the product unpackaged until I had a larger hole drilled for the gas hose. Prev hose was 1/2". They said new hoses have to be 3/4". That weekend found a contractor to so do for $80. Had to reschedule hookup. Second crew immediately and professionally hooked it up with a 1/2" gas hose. I alerted them to the need for the larger hose. They referred me to the owner's manual which allows for 1/2" hose. I asked them to use the larger hose since it was there. They showed me that it was not long enough. So the first crew didn't have the right equipment and to their supervisor that I wasn't ready for hookup. I would be happy with a store credit for the unnecessary contractor work.

The installers were amazing- very efficient and polite.

The guys who delivered our stove were unable to install it - they said we didn’t have the right valve or something- we had to get a refund and hire a plumber to come and install it

Service was on time and worked as it was suppose to

Great buy ,,,professional installation,,,,great buy,,,

Easy, faster, clean and friendly technician thanks

Great installers: very professional and knowledgeable.

Friendly service during installation. Quick set up.

No problems with the installation, very professional.

great job installing, on time, no problems installing

unpacked and set stove answered our questions Thankx

Range installers showed up the day of delivery and told me they didn't have the parts required to install. This was even though I had purchased the install kit. After asking to borrow tools, they told me to go buy a fitting myself and reschedule. I refused delivery and tried to cancel the order. Over the course of 2 days, I spent hours on the phone trying to cancel the order. Keep in mind the range was never even dropped off. They couldn't cancel the order. Out of frustration, I rescheduled for them to drop it off and had a professional come install it. The day after I rescheduled, they called me to cancel the order. Worst service I've ever had. Save yourself the headache and find a professional to install. They are not.

the technician was very knowledgeable and skillful.

The workers were extremely nice and they carried in the new stove but they couldn’t install it they didn’t have the right part! So in the end I got my money back but had to find someone else to install my stove luckily my dad and myself were able to do it!