Customer Ratings & Reviews

Gas has been leaking since install. Had geek squad out, they were not allowed to "re install" to repair it. Guy's hands were tied. So I have an expensive gas leak.. months of this now.

Took 17 days to get installed from purchase and even then wasn't complete... Left with ever testing if stove or gas line worked or pushing it into proper position. Customer service no help when I advised I had no new stove and they removed my old stove. Had to order out for 13 days between initial install attempt and semi installed completion.

This sucked and cost me a few hundy's out of pocket. My plumber came ahead of the install to make sure the gas valve was in the right place, and actually moved it over to align with the instructions for the range. When the delivery people got there, they said the hose that came with the connection kit didn't match the size of the valve my plumber installed, and moreover, they weren't able to make it work via a coupler, reducer, or anything. They also said if I bought the piece adaptor, they couldn't come back. So they left it in the kitchen uninstalled and I had to pay my plumber to come back. FWIW, BestBuy did compensate me partially, but still.

I do not have a gas range you are charging me for this and I do not have this I sent you the receipt

Two problems: first, Best Buy unexpectedly canceled and rescheduled the delivery date several times. The installer arrived at one of the cancelled times, when no one was expecting him. Second problem: the installer connected the range to the gas line but did not move the range close enough to the wall. He left a large gap (about 6 inches) between the wall and the range to accommodate the gas line, instead of bending the gas line closer to the wall and then moving the range into the correct position. We will have to find someone else to pull the range out, bend the gas line, push the range back toward the wall, and install the metal filler strip left by the installer.

Left packing foam piece attached to back of oven, stabilized stoved sitting on top of gas line. Had to reinstall 2 more times to get issue corrected. Installers are too rushed to double check all is correct and safely done.

The installation of our new LG dual fuel range was a nightmare. Installation took four (4) visits . There were missing components. I had to hire outside trades people to get the job done. Not a pleasant experience

Beware of installation the third-party company that they hire to install things are horrible

The item was not installed. The delivery drivers just left the oven by the kitchen door, blocking entry to the house and basement. Never again willI purchase anything from your company again. You scammed me.

The installer did not install my stove properly. There was a gas leak for which the fire department had to be called and the gas company to repair. this installer should NEVER be allow to work for Best Buy EVER again. He put my whole families life in danger simply. My husband asked him "shouldn't you put some sort of tape to the connection of the gas line and he said 'NO'. The installer did not perform the last check before he left. The fireman found the little pouch behind the stove unopened.

Installer wasn’t able to INSTALL the gas range using the install kit that was purchased with the appliance. I was able to return the install kit at my local Best Buy store without any problems but returning the installation service cost requires you to call Best Buy customer service which means that you will be on telephone hold for quite some time and if like me, have to call multiple times. I’m still dealing with the return a month and a half later. Best Buy does have a separate customer service # for elite plus members which I just discovered and may cut down on wait time.

Delivery got delayed and installation was even later than delivery, crew had to return because gas lines were loose and leaking

Geek Squad wasn't able to install my gas range because he didn't know how to or wasn't able to. I would have to do extra work to upgrade my gas valve and then they'd be able to install it, which the whole point to pay this $20 was for them to do it for me! Instead he installed my fridge, which I could have easily done and didn't even ask for it. My gas range should be "working before they leave" and it wasn't. Hire experienced professionals or TRAIN your employees to install all appliances no matter what the situation is.

Delivery was about all I got, no additional help as far as how to operate the tech on my oven nor did they ask if I would like to look over the oven before they left.. Definitely not what I expected!

The job was to take back one stove and replace it with another one. The first stove was installed with floor protection and there were no scorches left on the floor. This crew did not use floor protection and scratches were left on the hardwood floor. Watched them carry out one stove and saw them basically drop the stove unto the ground, hard. Heard similar noise when they brought the new stove into the house, suggesting they dropped the new stove too. They did not pick up after themselves leaving screws on the floor. Did not take plastic wrap covering off the stove. Did not give even a cursory explanation of functions of stove.

Bought a stove and package to be deliver & hooked up some how you guys dropped the ball not once but 3 times. Stove wasn't delivered onnthe fay you said & no 9ne called to tell me, had me just waiting, I wouldn't have known if I hadn't called you guys. Then on top of that when it was delivered they didn't have the parys to connect it, so now Im stick waiting. Once the parys got delivered they somehow managed to schedule hook up 3 days later. Just the worst service I ever received. Will only buy things I can yake oit the store muself from now on.

Terrible! In fact, the people who brought it said they couldn’t install it. So I paid for an installation and I never got it. So I had to pay another person to install my gas range.

The technician left the gas range not positioned at perfect fit with kitchen cabinet due to interference between the flexiable gas line and the gas range. He seems not familiar with positioning the flexiable gas line properly for gas range. I had to re-positioned the flexiable gas line, and the gas range is at perfect fit with kitchen cabinet now. Hope the technician get training for gas range installation ,and do better next installation.

Lazy bad installers. Showed up saw it would be a slightly difficult installation removing the old stove and getting out of the house, so they said it was impossible and couldn't be done. I ordered the exact same from another company, they came and removed the old stove and installed the new one the next day without any problem and took less than 30 minutes. Best Buy installers are lazy and have no interest in doing anything that might be slightly inconvenient. This had changed my whole view on Best Buy and I will never make another purchase with them.

They had issues with the gas line preventing the stove from going in. The reply was this is all we can do. You almost got the stove back, since my wife was extremely unhappy with where the stove sitting 2 inches from the wall. I stepped in to show them the gas line could be pushed down and it just moved out of the way, causing the stove to move all the way back. Then they dropped the old stove and broke the glass door. Their cleanup was to sweep it into the grass. I can’t wait to see if mowing will spread glass into the air. These guys were bad.