Customer Ratings & Reviews

The people who came to install the gas range took one look at it and couldn't do it. That we needed to purchase for someone to move the gas range which we did. They made no attempt to do it even though we paid for that service for them to install new one. So we ended up needing to figure it out ourselves.

They were unable to install our gas range because the gas shut off valve was on a different level. They still reported that they had installed it, and kept the charge on our bill. Have spoken to a rep, who said it would be removed , but nothing has happened. Now my bill is due, and its still on there

The guys did not install and went away telliing someone else will come- Ultimately I ahve to install thro handyman- I must get this refunded as I paid 100$ to install

The third party installers came back 3 times due to the stove not being secured and tipping when the oven door was open. I finally got toggle screws for the next installer so that he could secure the plate that stove connects. They do not carry any supplies with them on their trucks.

My delivery and installation kept getting rescheduled. I took off work 3 different days for nothing! WHen they finally delivered, they didn't bring the gas line that I purchased, so it's been sitting in my kitchen for over a week, still in the box. I told them to come and get it!

Love the range. I had to pay extra for the installation, thought it was included.

Horrible installation service. This is 2nd item I ordered with installation. Both times the reps find an excuse to not install and want to just leave the item. Due to back order I had to keep the item. Will never do installation services from Best Buy again.

They didn’t do the install, just leave out side I did it.

Range couldn't be installed even though I asked the sales person.

I had the most horrible experience ever ibwas told when i made the purchase that it will be installed on delivery but no one installed it dropped it off and left i called for 2 days i got the run around issued was not solved i will never buy anything from best buy again

they never leaved it just fast every thing fast, the item was a good buy

Not very happy. My NEW wood floor was scratched during this installation.

Crew Did not bring materials for install. Took 3 more days with two stoves in the middle of my kitchen to complete the job. They started to disconnect old stove and we could not use because we were not sure it was safe. Very poor customer service. I have been a customer for 20 plus years and may not be moving forward.

Zero stars! I don't know who Best Buy outsources this to but it's insane. They were so rude and gouged my new hardwood floors. I tried to call and they outsource that too. Do not order anything that needs to be installed from Best Buy, it has been such a bad experience so far.

Installer drilled into ceramic tile without asking for placement of range. Argued with customer. Talked about customer in Spanish.

The guys are limited to one tool to replace the stove or the hose

I have tried to get my gas range delivered and installed for 2 months, and my appointment had been pushed back 4 times. I cannot believe how horrible of an experience this had been.

Range left 5" from wall, old anti-tip plate in place.

They did not install the range. They said i needed a new outlet installed but actally there are 2 outlets there, they just didnt look.

The delivery was terrible. They did not demonstrate use of the controls or oven. They dripped plumber's goop ( a thick paste)on my carpet. They touched it with a cloth which pushed the goop further into the carpet. Best buy hasn't responded to my 3 complaints. So, my carpet is ruined.