Customer Ratings & Reviews

The delivery and installation of my new gas range went perfectly. I was notified of a time window, and again within 30 minutes of the team's arrival. The men were courteous and careful and tested the stove & oven functions before leaving. Since I was changing from electric to gas, I had previously had a plumber inspect & adjust the existing gas line, but they still had to make some adjustment on the placement of the line , which they were able to do without a problem.

guys were very courteous and polite very careful

The technicians were on time and were able to install the Gas Range in no time.

They nice, fast and efficient. They also put the old stove on the curb for me. I really appreciate that.

The delivery/installation people were nice, but they weren't qualified to install a gas range. When we purchased our new gas range we were required to purchase a new universal gas range install kit. After approx 25 minutes of struggling with said install kit, our installation person declared that an additional adapter was needed and that he couldn't complete the install. He said that Bestbuy should have made sure we had everything required to complete the installation. So he and his helper leave our new range in the middle of the kitchen and go about the rest of their deliveries. I'm a contractor, I am quite capable of installing my own gas range, but I opted for installation because I didn't feel like having to do it after a long day. Regardless of what I do for a living, we paid for a service that this third party was incapable of performing. So I ended up having to do my install. It didn't take long, but it was aggravating having to add that to an already long day. The best part about doing my own install was that I didn't have to buy some phantom adapter, the installation tech had it upside down (bigger diameter end) and that's why it didn't fit. I spent less than two minutes to dry-fit (no yellow tape or pipe dope) everything together. I can't believe that the person who was in my house was anywhere near a gas range and responsible for hooking it up. In short, I highly recommend that customers get their own install person. We'll continue to shop at Bestbuy, but we'll never use their installation services again. Our experience was great when it was at the store level, meaning that only Bestbuy was involved. Once outside factors came into play, and their third party delivery/installation team was involved our experience was disappointing. Also of note, the actual product we ordered (LG gas range) is fantastic

Was professional, adhered to COVID safety, efficient. Demonstrated how product should be used, and timely

Had 3 different delivery/installation companies regarding this range. First company dropped off and tried to fix gas line hookup but couldn’t. We hired a handyman who installed it wrong. Second company never showed up! Third company exceeded our expectations! He was able to reconfigure our gas outlet/valve and hook up the oven in record time!

Overall impressed with the installation crew. They were patient and made sure I was satisfied with the stove in its position. They tested and made sure all the burners were working properly before leaving. After a few days they even came back (at my request) to adjust the stove to make sure it is leveled to my satisfaction. Different people came for the later visit. And they were all courteous and overall knowledgeable.

The gas range was installed successfully. In a prior review I described the issue with location of the gas pipe in the floor not being aligned with the opening on the range. Moving the gas pipe in the floor would cost approximately $500 work by a plumber. Also, the installer was only one person since his assistant did not show up for work. I was able to help the installer with some tasks.

Works great!……………….,……………………………………………………………………………..

Gas range installation was great. Didn't take too long and product works well.

Great installation team, customer service and support.

The installers removed the old stove but had difficulty removing the old gas tube from the house line. End up installing the new unit with the old tube. I had to return the new one for a refund.

Great product .. guys that came to install it were awesome

Professional team , service and explication of the production and function

The two men who delivered this to my mom's house were very friendly. They installed it within a timely manner and answered all the questions we had. Great job!

The men that installed the range were very professional when entering our home, they were very polite easing our fears of having strangers in our home, they were installed the range in no time in the very spot we designated with no problems. They left a clean, clear space with no debris or packaging.. We are very pleased with their work.. I would recommend them to everyone.. The installers are truly a plus to the Best Buy experience.. Thank You to them...

Best two men for installation of oven. Perfect install.

The guys did great and handled everything with care. They switched out the gas line which was required. It’s working great.

No problems during installation. The tech was knowledgeable and installation went smoothly. Thank you Best Buy!