Customer Ratings & Reviews

The guys that installed my oven were true professionals. They came in and completed the job in a neat and timely order.

Professional timely and quality installation. No regrets.

The installation guys were in such a hurry that they didn't level the stove. They did send someone out quickly who took their time and fixed the issue.

Got my gas oven/stove right before thanksgiving & was very happy with it. Beware that the delivery guys are not prepared to do anything but put it in place. Not super friendly about it either when we said we thought installation was included.

Always fantastic service with Best Buy! They get the job done quickly and efficiently

Did a great job and wven came back to install the non tip item

The person did a great job installing the new range.

The installers arrived on time and hooked up the stove without any problems. They were courteous and professional.

Two very professional young men made quick and easy work of this job. They even provided a little humor along the way.

Made the purchase of a new stove a breeze. Very efficient and organized.

I bought the extended warranty pack for my stuff because I live on a limited income and I can't afford to have things broken down or quit running and they were pretty good about making sure that I'll have everything like I should be to par

LG Makes a killer kitchen product and this range is no exception.

Best buy team was very efficient and skilled to install the product. Very polite and answered all the questions I had.

Installation was great they took care everything will be back

Very nice gentlemen that installed my new gas stovetop & oven. They even moved my old one to garage.

Oh. My. God. This has been a nightmare and it is still going on. This is the last time I ever buy a major appliance from Best Buy. No one knows what is going on and has no clue as to what comes next. It must take extra effort to be this bad at communication at this day and age of electronics for information sharing. You advertise that there is free installation. I wait for them to bring the oven I buy and install it. They first tell me I need to wait for a week for that to happen. The day of delivery, two guys drop it off and literally hurry off saying that they cannot install it and they do not know who is going to install it and when. I call the 800 number and everybody I talk to has no clue why they left without installation. They are as surprised and frustrated as I am. In the end I had to make another appointment for the installation four days later and the guy comes in half an hour late than the five hour window and he says "I am here to fix your oven. What is wrong with it?" Are you friggin kidding me? He does not know he is here to install a new oven. How do you even find these guys Best Buy? Then I explain the situation to him and he is disturbed that he has to install a new oven and is looking for every excuse to get out of it. He finally says the gas pipe is rusty and this must be why the previous installation guys were not able to do it. It takes some more time for me to make him understand that there were no previous guys who came to install the thing. He then tells us that our lives are in danger because of the pipe and we need to have it changed by a plumber. He rushes off into the night telling us we need to call again and make another appointment. I call and I cannot make an appointment for next Monday because they do not have any openings. Of course they don't. I will have to wait till after Thanksgiving for somebody else to come back and all this time, I have an oven sitting in my living room waiting to be installed. For some reason, I have my doubts it will happen the day it is promised again. Never again I am buying anything major from Best Buy. Maybe not even a small thing either cuz your guys swarm everybody who comes through the door wanting to help sell something and when it comes to being served properly, everybody is walking around like a headless chicken with no clues.

This is my second time with Jose and his team and I can't say enough great things about them! Fast, thorough, and made sure to go over everything with me to make sure I felt super comfortable before they left.

The installation of my range was installed perfectly and everything was explained with spotless clean up

Very professional guys who installed our gas range, no problems or glitches !

No damage to wood floors from bringing in new range or removing the old one. Had to air out the room after gas was checked by turning on at oven so should wait until homeowner confirms its off before testing.