Customer Ratings & Reviews

The technician and his assistant were very personable and easy to talk to about the job they were doing. The job was quickly and professionally done. I was given time to clean and prepare the area for installation. I would definitely recommend Best Buy to friends and family in need of an appliance or something else.

Our delivery team was courteous, efficient, and on time. We moved a couple of things to give them a very wide path to the stove. Turns out that wasn't necessary. These guys know what they are doing! They did appreciate the extra room to move. They take away the packing materials, so once they leave, you only have to straighten up YOUR mess. Highly recommended.

They did a good job of installation and even a good job leveling my range. I told them I didn't want lopsided cakes and they made sure that would not happen. I haven’t baked a cake yet but I can tell because the oil in my frying pan does not pool to one side like it did with my old range. Since it was a slide in range with an island in front of it I am sure it wasn’t easy. I wish they would have taken the protective plastic sheeting off the range and also off of the fridge they brought. They warned me not to heat the range up until it was all off. Some was hard to see. I still had some on my fridge 3 weeks later when my dishwasher was delivered. That installer took it all of the dishwasher and we asked him about a place we saw on the fridge. Turned out the doors were still completely covered. He said the other installer should have taken it off.

Delivery men would not remove the old range nor install the new one until I had the gas valve replaced, so they left the new one, in the box, in my living room. Had difficulty arranging for installation as I kept being informed that the range has been delivered. Finally was able to connect with someone who scheduled the installation; this crew was great. Only other issue was it did not come with an owner’s manual. I was told I would have to go online and download it myself. Not happy with that.

Very professional, arrived on time and didn’t take long at all to install.

I'm very happy with my new gas stove so far. It looks solid and fits in well with my kitchen design. It has many new features that I know I will enjoy, especially while using the cooktop which I use more than oven or broiler. I like the design with the middle grill, allowing as easy slide around the cooking surface. The top design also allows for easy cleaning. Gas cooking offers immediate controls of the heat surface. I am looking forward to trying the new design for oven steam cleaning. And I'm hoping to now find a fan designed to efficiently exhaust directly outdoors--so that I can avoid the blaring monitor events that occurred with my old gas stove. Thanks for asking, Carole

We actually had two different crews try to install our oven. The first one didn't seem to want to hook up the gas-line and told us it wasn't possible. I had to pay an HVAC company to come out and connect the line after the delivery team just left the oven here. There were other minor issues that came from that but that wasn't on Best Buy. The crew that came to install this range was fast and clean. They knew what they needed to do and did it quickly. I was impressed with how easily they removed the old range without any trouble or damage to my home or any of my personal items. My overall experience with Best Buy was a little frustrating due to delays in product availability and initially installing an oven that did not have the main capability we purchased the oven for in the first place. (airfry) However, it was not anyone's fault really. The product number was right, the model number was right, it was just some kind of a fluke from the manufacturer. In the end they took care of everything and we got what we originally ordered, just took a little longer. And that is the world we live in these days.

This is DSI definition of professional installation. Keep in mind this was a return and exchange for exact same range that was delivered two days prior. There is a reason, Best Buy has leased space on their floor to local home appliance companies as they are aware of warehouse issue of outsourcing to third party, but profit margins are too lucrative to make necessary changes. Resulting in a role of dice for consumer based on volume of deliveries that day - will handle surplus with untrained and unprofessional staff. Lead removed range that was to be returned (faulty ignition switch/electronics) and while was putting in truck, assistant decided to install himself. Pictures are self explanatory, somehow during process managed to remove cardboard that was used for removal of range and scruff floors. First attempt at installation of new range resulted in 2 inch drop of top of stove to countertop. Second attempt resulted in picture shown and told job best could do. When said not going anywhere and how can you say that knowing same range was just there less than 5 minutes earlier properly installed. Told don't have time for this and walked off job. That was only the beginning of trouble with DSI as was told insurance would handle claim for damage to flooring and experience encountered. Truth be told, since it's a subcontractor - Best Buy washes its hand once in their backend system end of day as been delivered. Consumer left dealing with unmotivated and unprofessional company DSI, sweeping things under the rug as they do not want the CSAT hit to their location. AVOID AT ALL COSTS and pay a little more to have delivered/installed by more reliable and professional organization.

This item is beautiful and works great! I love that it is quality as well as aesthetically pleasing in my newly renovated kitchen.

Installation was quick and professional...love my new range

Overall it went smooth and everything went well. No complaints

Fantastic job they were so helpful. Love my new oven.

Depends on whether I'm rating the first or second pair of guys who came out. Team 1, who came with the stove, get 1 star. They removed the old, hooked up the new, and didn't damage anything. It was supposed to be leveled as part of the installation, and was obviously not. When I pointed out that it was still off by both his and my Level, I was told "Well that's as level as it's gonna get." They then left. I thought they were coming back upstairs to finish the wifi setup, but they were just gone. Team 2, who came out the next day(?) to do the wifi and address the leveling problem, were a stark contrast to Team 1. I would give them 4.75 stars. Patrick and his partner quickly leveled the stove perfectly. They did have trouble with the wifi/app setup, but scheduled a Geek Squad appointment for me to get it resolved. (I figured it out after they left - a permission on my phone needed to be granted.) Anyway, all ended well, but Team 1 was the first time I have EVER been dissatisfied with anyone I've dealt with in depth from/at Best Buy. (They're also the first subcontractors I've ever had to deal with via Best Buy.)

It took three ranges before I got a keeper so I have more experience with installations than most folks. 1st install: Installer has the box with the new gas connection line and its adapters. None of them fit, Best Buy only has this one hose kit - according to the installation guy and the Geek Squad guy I talk to on the phone - and I have to go to buy a kit myself. He returns a couple of days later to do the install. He turns on the burners, checks that the oven comes on, says it is fine and leaves. Oven light will not go out, error message says the oven door is open. It isn't but I check it and try, and try, etc. I call and someone will be out to check on it. The circuit board was faulty. 1st installer gets an average rating - did not have parts that were needed for the install, then rushed out the door without properly checking that the range worked properly. BTW, he and his helper spoke Spanish in a dialect I could only pick up a few words from. His accent was so heavy and English so rudimentary that we had a difficult time discussing why I had to buy another hose kit. 2nd installer - This time things seemed to be better. I had the proper hose and connectors; the guy seemed to have more knowledge. After he left I noticed that the range was not level so I tried to adjust the feet. The back left corner that should be engaged in the anti-tip-over bracket was not secure and seemed to be at least 1/4" play before it hit the floor. It turned out that the frame was bent - the foot could not be adjusted and was floating above the bracket. The installer had to lift the back of the range to push it against the wall. He should have known it didn't seem right and checked to see what was wrong. 2nd installer gets an average score. 3rd installer - The previous installer(s) had installed the pressure valve on the wrong end of the gas hose. He showed me what was wrong, explained why, and got a new hose kit from his truck. Yeah, even though Best Buy doesn't supply their trucks with any kit but the one that doesn't fit, this guy has one. He knew his stuff, was friendly and informative, took the time to tell my wife about the functions. 3rd driver gets an excellent score. Overall Good score is a reflection of 2 Average and 1 Excellent score.

The man did a great job and he was very fast at installing it and cleaned up after. He was a very professional the whole time he was here

These comments relate to the installation process and installers. They arrived well within the time frame promised. The team was efficient and had the old stove removed and the new one installed in no time at all. They ensured that everything was working properly before they left. No clutter or mess to clean up after them. Yea, Team!!

When we first bought and had installed, we thought it was defective because it wasn't heating to correct temperature and we got a code that popped up within a week. So we requested a replacement, which we got. When the installer came with the replacement he told us that the first installer installed the range incorrectly and that was probably the issue we were having. So we had to go through all of this because of an incorrect install. The range is good, nothing fancy.

Installation of the new range was excellent and the installer was very professional and knowledgeable. Fantastic job and very well done by him and his team mate.

The stove works fine. The gentleman who brought and installed the stove were experienced and very professional. They did a good job!

Both installers were polite and professional. They put on booties to protect my flooring, and made sure to let me know what they were doing every step of the way. Appliance looks great and works great. The only reason they got 4 stars instead of 5 is because they left a huge gouge in my vinyl plank floor right in front of the gas range that they installed. I am not sure how I am going to fix it, it is really noticeable. Thank you.