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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 3538 reviews

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Rating by feature

  • Service

    Rating 4.2 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.2 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Gas Range Installation (Non-Regulated) service, particularly praising its overall performance, installation speed, and oven performance. However, some customers have reported issues with leveling, compatibility, and safety. A few customers have also mentioned gas leaks and damage during the installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 3,538 reviews
  • Rated 5 out of 5 stars

    Helpful and efficient installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who installed my stove were wonderful. They knew what they were doing and were careful. The hose didn't fit my gas line and they were willing to wait for me to pick up an adapter at the neighborhood hardware store. Their service was wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed the old range and allowed me to clean the space under it before installing the new one. They were quick and knew what they were doing and cleaned up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, delivery was great. Happy w the service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the Best Buy installers. Polite, courteous and did a great job installing my gas range!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oven Installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job. They were polite, tidy and made good suggestions with regards to the oven. I was very comfortable that the two installers knew what they were doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Techs

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional and on time. Expert installation and three months later, no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly..percise... professional..thorough .just so amazing and helpful .. respectful .. Very very nice !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that installed the microwave & flex oven were organized from the beginning to the end of of the installation process. After the installation they explain all the pertinent functions and features of these appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have our stove installed due to an old gas line but they were very helpful and informed us exactly what needed to be done to get it installed and were able to install it ourselves with their guidance

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gas Range Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie Soto and Alejandro were the installers. They did a great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A bit mixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Driver missed first delivery time and rescheduled. The second time the came within the scheduled window. And overall process was ok. The did left the range too far from the wall and I had to insist on pushing it closer. Kitchen Floor got scratched. There were no protection of any sort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oven Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time and did a great job with the installation. Even gave a demo on how to operate the oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that came and installed my stove were very professional, knowledgeable and very nice. If I could have them every time I had a delivery I would be blessed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team which was assigned to install a new cooking range at my house were very professionals. The whole process which includes removing the old range and installing a new one only took less than an hour. I was very happy with their service.

    I would recommend this to a friend
  • Cons mentioned:
    Leveling

    Rated 1 out of 5 stars

    Think twice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor service. They successfully hooked the range up to the gas line, so maybe that is all that was suppose to be done with the installation, I don't know. They didn't secure the back panel and didn't leave me the hardware to do it either. The felt they installed under the range top sticks about 1/4 to 1/2 of an inch outside the unit on each side. They didn't level it, and just left the burner grates sitting on the top, didn't even put the notchs into the holes. luckily they didn't scratch the surface. I am sure I am forgetting more. I completed their survey, but never heard any thing back. Maybe they were too embarrassed. Never again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has great delivery service, the people that set up appliances are quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leave it to the professionals

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gas range is for a rental unit so it is best to have a gas appliance professionally installed. Best Buy guys did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slam dunk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it’s not that difficult to do the installation on your own, The delivery team does get you up and running fast and ensure it all connections are working appropriately on site. Worth the extra $20.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend BestBuy to keep considering these guys for installations. They go above and beyond. Other contractors have told me they weren't hired to remove my exisiting appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, work done right

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were prompt, and completed the job quickly and properly.

    I would recommend this to a friend
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