Customer Ratings & Reviews

Contractors came and disagreed with what the website says is included with the service. Stated they do not: Connect to shut off valve pipe (1/2" pipe), an adapter must be in place for 3/8" line Unpack / setup any of the components that come boxed Test any of the operations of the stove Contractors did a great job on the delivery though and were very pleasant and professional. Rating is for the lack of clarity in the service description on website.

the plumber I used to install my gas range did a good job.

THEY WERE FAST, PROFESSIONAL,COURTEOUS, AND ON TIME

The installation went very well. The installers were very professsional. They both wore mash , very important to me.

Gas range is excellent but the geek squad guy was very rude trying to save time on installation and gave us hard time removing broken range that was delivered week ago. Very happy with gas range and Best Buy customer service

Appreciated the delivery and installation. Different than all of my other installations because of the virus. The best was done, given the guidelines.

This install was seamless and efficient. Previous installations unfortunately caused damage to my home. This installer knew what he was doing.

These guys were totally professional. I don't know how they did it, but they got the stove in. My place has a bunch of weird corners that makes it awkward for moving stuff like stoves.

No problem. Fast and efficient. You

The delivery and installation guys charged us for securing the unit to the wall, which was not done. Also, they installed the stove and left it tilting forward.... Their didn't adjust the front to the proper height

The installers were respectful of my home and took care to clean up before they left.

The delivery people were very friendly and efficent. Did a great job.

The installers did a great job and were very helpful.

Bestbuy guy's service is good and install the gas range is good. It will be better if they can elevate the range hight.

The guys were on time, and worked quickly. Unfortunately, they scraped up the paint on the doorframe, and the stove was not leveled.

Workers for very knowledgeable, kind and careful when installing appliances.

Had Best Buy install my new gas stove, I was optimistic in the ability of the delivery men to know what they were doing since it’s a service that is offered from Best Buy to the consumer. I thought that once they connect the new gas line, the one they make you buy to even have it installed by them; that they would do it properly and check the connections to make sure there are no gas leaks? Low and behold that over the next two days we started to smell gas faintly when we would come into the kitchen and thought that it was just coming from the burners or that it was the smell of the new range settling in? Little did I know that on the 3rd day thank god my mother stopped back at my house to get something for our daughter and the whole house smelled like gas...after and emergency call to our gas company and a sweep of our whole house it was determined that there wasn’t enough pipe dope used at the connection to the main gas line or the stove it’s self. Even the connectors were not tightened fully according to the gas company. Thank god the tech from the gas company was nice enough to fix it for me correctly! I though about asking for my install fee back but it’s not worth the hassle so I’ll mark it up to free delivery and call it even. I’ll trust my installs of this caliber to a certified professional from now on.

The first installers didn't have a clue on what to do . They literally were stayed in my house for less than 40 minutes and that inclided the time it took to bring the range in. The second installers were little to no help either. He promised to be back later on that evening once I purchase the part that we needed. He didn't show up but promised to be there the following day. He didn't call nor did he show up. The third installers were knowledgeable and did an excellent job. Raymond and Louise perform as I expected the first two should have.

Didnt know i needed this but the installer let me know and when they arrived they let me know they had it in their truck

The service was outstanding, very efficient and fast.