Customer Ratings & Reviews

"FAIR" only because the moving team COULDN'T install it due to the gas connection from the wall not matching up to the line on the new range. It WASN'T their fault. They were just not prepared to deal with my "antique" fixtures. I called a plumber who came out the next day and hooked it up. Again...it wasn't the moving/installation teams fault. As far as moving it in and making the switch they get an A+ review.

Changed from electric to gas. Perfect installation by Cory.

The people who delivered the Samsung Flex Duo gas range decided that the existing gas shut off valve to the range was defective and so they wouldn't disconnect the old range and connect the new one. So called the gas company and they said there is absolutely nothing wrong with it. Wasted $100 that way, Best buy installers came again to install the stove and decided that they cannot install the new stove because of copper tubing. They would do the connection only to iron tubing. This time I asked them to leave the new stove in the kitchen so that the gas company can install it. So called the gas company to come out again and they installed it and I paid out another $125.00. This whole incident was very disheartening. Best Buy should reimburse me the $225 that I paid out for installation.

The guys from the Geek Squad went ABOVE AND BEYOND to install my new stove THANK YOU SO MUCH!!!

As I always say, I only use Best Buy when it comes to installs.

Best buy had a contractor install my gas stove. They did a good job.

Excellent work. Arrived on time and very efficient.

The installer took his time and cleaned up behind him

The guys did a great job removing the old stive and installing tge new one. Within 20 minutes.

The gentleman who installed our range did a great job!

a must if you have them to install your investment.

It was a great experience great product and price they were on time

Worst service ever (& we flip houses so we’ve seen a lot). Installers didn’t install the anti tip bracket on our range. Then they said they didn’t have one and I had to order it, wait for it’s arrival and reschedule another install date. If my contractor hadn’t told me they didn’t install it (and that it’s a code regulation), I wouldn’t have known. Very bad. Same situation with our over-range microwave (didn’t vent it and didn’t tell us) and refrigerator (didn’t hook up water line & didn’t tell us). Our contractors said it was the worst job they’d ever seen, not only incomplete but unsafe. If our contractor hadn’t been there babysitting these guys we wouldn’t have known any of it. Fast forward three additional install attempts later and the microwave remains invented. Our contractor will now need to do what the installers failed to do FOUR times. Apparently this is protocol for the third-party installers used by Best Buy (& Home Depot, Lowes, etc.). Buyer beware…..

It’s a simple task but if you don’t know what your doing it’s best to just have them do it.

very good service I loved my new microwave I am happy

This experience was great. No problems. Everything went well

The two gentlemen were both well spoken and very professional. I highly recommend them.

Smells like gas all the time, and also didn’t give me one of my racks from my oven. Also scratched my floor.

They were great took extra special care not to scratch anything

Great job on the installation the we’re on time and efficient