Customer Ratings & Reviews

The gentleman who installed this placed an old knob from stove that my mom owned that they removed. Took pic and didn’t even realize what they had did and continued to show my mom how it works and then left.

Hose did not have adapter to fit gas line .had to purchase and then reschedule installation.Was told it was my responsibility and seller did not ask me or tell me I would have to do that

The installer tried to charge me additional fees for installing the stove 385 dollars i asked him to return it but he installed it and said he’d charge Best Buy

Guys who came for installation were not professional and couldn't do the job. So I had to do it myself and as my first experience I was able to do it perfectly. I am waiting for installation fee to be returned to my card. BTW, I appreciate them because they delivered my item perfectly and picked up broken one.

First team that installed our range did a terrible job, literally worst experience I've ever had with a delivery crew. We had an insurance claim for damages done. Be careful using best buy's third party contracted out delivery installer, they can literally come in your house, destroy things and their insurance company will not pay for damages and Best Buy will not help either. We will never buy from best buy again due to this experience.

THEY DID NOT HAVE A LEVEL TO LEVEL THE STOVE AND DID NOT LEAVE ANY INSTUCTION BOOKLET OR BUYERS GUID. THEY JUST HOOKE UP THE GAS AND LEFT.

I had converted from electric to gas for this new oven. When the guy came to install it he said I had the wrong connection. He said he would install it but it wasn't a very good idea. What did I know? I sent him away while I researched the right thing to do. He was full of bs. He just didn't feel like installing it. Then I had to contact Best Buy several times before I could get someone to reinstall it. So frustrating. I won't buy another appliance that needs installing from Best Buy.

This order was not intended to be service, it was repair. The oven on the range that I purchased from Best Buy has never worked. The entire range needs to be repaired or replaced immediately. I have been without a working oven for 6 weeks. The delivery tech who visited my home on October 1 said that it was no issue with the oven, which we already knew. He thought the range should be replaced and was on hold with Best Buy on the way to his next appointment. He said that someone would call be directly. I HAVE NOT RECEIVED THIS CALL! PLEASE REPAIR OR REPLACE MY RANGE!

The only reason for 2 stars is because everything worked. The low rating is with the actual installers themselves. Very rude. Very rushed. Didn't explain anything. Not professional at all.

Installed a damaged range with dents on the front. Can't get best buy to replace after several attempts

The first time the range was installed, a gas leak was created which was confirmed and fixed by the gas company. The "white-glove" installers had little to no idea of how to install the purchased range and could not install the range close to the wall (there was a 3" gap). After numerous calls, transfers, speaking to individuals with roosters crowing in the background, I finally got help installing the range correctly. The range then malfunctioned with a broken fan. The replacement range took awhile to arrive and was installed properly.

The burners work but are not adjusted properly! On low it is way too hot!

While the installation went fairly quickly, the service technician failed to swap out the gas line. He also forgot to leave it with me. And, one month later Best Buy has not refunded the gas line.

The installer was was very rude and didn’t remove my stove to be relocated as I purchased. Not happy with the installation. He didn’t put my stove back in properly.

Arrived without parts. Took 3 months to come back. Terrible people and service. Terrible company.

Installer removed my old range before he took the new range off the truck & looked at it. Just brought it in & installed a damaged range. When I complained he said, call the service department.

The guys wanted to cancel delivery due to the road behind my house being paved, it has nothing to do with getting to my house. They did not come at their scheduled time.

Terrible service. Failed to have necessary parts on 7/30. Then after calling daily for a week, the installer was scheduled to return 8/11. Despite being told twice that the installers were on their way.. no one showed up....or called to let me know they werent coming. After several calls, being disconnected, and waiting on hold for more than 2.5 hours cumulatively, i was told its too late to help me and I need to call back tomorrow. For your own sanity and time buy somewhere else!

Had to have an electrician install for me as the installers were perplexed by the gas line. Then the installation team took the gas line with them…leaving little option than to hire a professional to install a newly purchased gas line.

BestBuy Delivery and Installation are 2 separate services. So BestBuy sets up the Install team to arrive and install my 4 appliances, BEFORE the Delivery team, by about 2 hours. The Install team then cancels, as there is nothing to install. The Install team then "re-schedules" the install for 10 days later. SHOULD have recognized the totall FAIL, and gotten another team over there ASAP, instead of keeping me waiting for another week and a half.