Customer Ratings & Reviews
- SKU:
- 5246602
Customer reviews
Rating 4.2 out of 5 stars with 3545 reviews
(3,545 customer reviews)Rating by feature
- Service4.2
Rating 4.2 out of 5 stars
- Professionalism4.3
Rating 4.3 out of 5 stars
- Expertise4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the Gas Range Installation (Non-Regulated) service, particularly praising its overall performance, installation speed, and oven performance. However, some customers have reported issues with leveling, compatibility, and safety. A few customers have also mentioned gas leaks and damage during the installation process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
BAD QUALITY STOVE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE KNOBS ON THE STOVE BROKE RIGHT AWAY BECAUSE THEY ARE MADE OUT OF PLASTIC. VERY UNHAPPY WITH THIS PURCHASE. I CALLED BEST BUY AND THEY NEVER GAVE ME AN ANSWER. I EVEN BOUGHT INSURANCE AND I NEVER WAS OFFER NEW KNOBS. VERY DISAPPOINTING.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t fully attach the gas line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers didn’t fully tighten the gas lines. The whole house smelled like gas for 2 days. They said it would smell like that because it was a new stove but when I rechecked the line, it wasn’t even tightened allowing gas to leak.
No, I would not recommend this to a friendRated 1 out of 5 stars
FORMER CUSTOMER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A FAN STILL TRYING TO GET A REFUND FOR A RETURNED MICROWAVE! PLUS THEIR INSTALLER DOESN'T WEAR ANY FORM OF ID AND ONLY GIVE FIRST NAME UNPROFESSIONAL
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad news
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No installation was ever performed after 1 month of multiple attempts on my part.. Very frustrating and a complete waste of time for me on the phone and sitting around waiting for nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not use Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use Best Buy. They never showed to install so ended up cancelling order
No, I would not recommend this to a friendRated 1 out of 5 stars
never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech was not savy at his craft and would not install the stove cause he could find the shut off vale. hired a 3rd party tech to install and was able to find the shut off switch. dont waste your money on this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Irresponsible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Irresponsible when it comes to bring the right tools to hook up products
I would recommend this to a friendRated 1 out of 5 stars
Bad installers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer guys not professional at all. They broke my gas pipe valve and wad blaming our previous installer! and I had to call emergency gas leakage service , whole house smelled gas. Very bad experience !
No, I would not recommend this to a friendRated 1 out of 5 stars
Range broken at delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range arrived broken. Customer service keeps delaying the replacement date. I now have a broken range sitting at my house and have no way to cook.
I would recommend this to a friendRated 1 out of 5 stars
Horrible install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not let Geek Squad install anything related to appliances. Messed up both of my installs. Ask your salesman to have their 3rd party company, “Peerless” to install everything. Very professional.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not included when my item was dropped off, so this was an error from Best Buy. Very disappointing - had to source an independent contractor to install same day.
No, I would not recommend this to a friendRated 1 out of 5 stars
Oven install
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were unprepared to doninstall. Didn’t being correct power tools and left without completting the install
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Third Party Company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe that Best Buy would associate the company with such a poor third party company to do my install. They have done such a poor job, I am now taking legal action The product is fine by the way.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivered range with out burners.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivered my range without the burners. I am still waiting for them to show up.
I would recommend this to a friendRated 1 out of 5 stars
incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery people were extremely polite and professional however they did not have the proper equipment to hook up the range. I grade this as incomplete as the labor was great but the result is a fail.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
WORST experience with customer service ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flat out lies about appointment for installation that left my household without gas range during Christmas, was very embarrassing in front of family and guests. Had to cancel all family plans.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They where unable to take old stove out as well disconnected my old stove and left. Had to wait 2 days for them to come back just to reconnect my old stove i was left with no stove at all
No, I would not recommend this to a friendRated 1 out of 5 stars
mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they did not install the gas range ,they just delivered it.
I would recommend this to a friendRated 1 out of 5 stars
Install incomplete
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install the tip protection brackets. He was polite and such but.. in and out... no safety bracket installed. I've been on hold waiting to talk to someone for TWENTY MINUTES. GETTING NOWHERE!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
this is funny that they ask for my review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know where to start and what else to say, poor system and no one cares about the customer and the company does not respond. They use consultants not employees of company and no one cares.
I would recommend this to a friend