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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 3544 reviews

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Rating by feature

  • Service

    Rating 4.2 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.2 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers enjoy the Gas Range Installation (Non-Regulated) service, particularly praising its overall performance, installation speed, and oven performance. However, some customers have reported issues with leveling, compatibility, and safety. A few customers have also mentioned gas leaks and damage during the installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,544 reviews
  • Rated 2 out of 5 stars

    Paid for install and haul away and got neither

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this stove for one of my rental properties. It was not installed even though I paid for it. The delivery/install people said the gas line that the stove was to be connected to was moving when he tried to connect to it. So because of this, he did not install it. I went over later that day to check out the gas line to see why it was moving. It was a loose hanger in the basement. Fifteen second and the hanger was all snugged up and I then had to hook up the stove myself. I cannot believe that the install person would not check it out and see why the line was loose. Heaven forbid that he do a little something extra for a customer to show that the customer is important. He would not hook up the new stove, but he hooked the old one back up and then left. I paid for install and haul away and I got neither but the bill for it. I recommend the stove, and I recommend Best Buy, but not their install service. So to say I am disappointed in this service value is an understatement!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation with no fuss and no mess. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install guys did a great job hooking up my new stove.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast, efficient and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were quick and knew exactly what to do. No issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick any clean. Always buy from best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was quick and easy for the most part!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy as pie. Very competent crew. highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery/installation went extremely well. They were very conscientious about not damaging anything while bringing the range into our home and installing it. Installation was quick and they were friendly as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install Crew were professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that installed the new stove were great and got eveset up and working before they left and they also took away the old stove that my parents had for over 30 years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy was Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and knowledgeable and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional & Prompt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, courteous, and explained in detail the necessary operation information for our new range. Very much appreciated this installation and old appliance removal service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No choice but to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was required to purchase so am recommending by default.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend installation service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the installation service. The gentleman that came to our house for the installation was very professional and knowledgeable. There were no issues with the installation and our needs were met.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The driver and helper were efficient did a great job and took the time to explain the appliance to me. They were neat and clean and left my home in the same condition only with the new stove. I started with Best Buy for the Geek Squad, who are perfect, your sales people are not pushy but know their products, and your delivery service is great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install team was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man team did remarkable job in quick amount of time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gas Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation process was pretty smooth, however they were not able to install the new gas line cord I purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy And simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to connect for free thanks to Totaltech!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gas Range Installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. Make sure you have the right size gas lines for connections. There’s a small and a large.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stove looks n works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Professional, efficient, friendly. Love it!

    I would recommend this to a friend