Customer Ratings & Reviews
- Model:
- GCST16S1WSS
- SKU:
- 10891557
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
to a friend
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. The safety feature to open the door is great!
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear that you're very happy with your microwave! Be sure to take advantage of the Express Cook feature. Express Cook s a quick way to set cooking time from 1-6 minutes. Thanks for being part of the GE Appliances family! -Don@GEAppliances
Not happy with GE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave ever, quit working two days after purchasing. Just wanted a hot cup of tea no light inside power pad not working. Switched to a different outlet still same issue. Checked our circuit breaker and it was working fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’d like to assist with this issue with your new microwave not operating as expected. As switching to a different outlet hasn't helped and there's no issue with the circuit breaker, we recommend leaving the microwave unplugged for a couple of minutes before plugging it back in, to reset it. If troubleshooting doesn't solve this issue, information about utilizing your warranty is available on page 15 of the manual; that can be viewed on our GE Appliances website when you look up the model number, go to the product's page, and view the 'Owner Support' section. You're also welcome to send us a private message via X, Facebook or Instagram with your contact information, the complete model/serial numbers, and a copy of this review. We'll look into your situation as soon as possible.
Ok enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful preset features tray is wide enough for a bakeware and defrost setting
I would recommend this to a friendPurchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It serves the purpose very well and nicely..I recommend it
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works awesome. Heats my food just right, very nice microwave
I would recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month and a half it started to make a buzzing noise when starting and anything frozen would cause a fog in the door between the glass.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .space for many years!
We appreciate you sharing and choosing a GE Appliance Unit for your purchase. Some condensation is normal when using this unit. We would suggest reviewing the troubleshooting tips in the manual that can be found on the website (page 14). If you find that the unit is not functioning normal, and the sound is concerning then service may be needed. You can reach our service team at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday. Dianna@GEAppliances
Happy Holidays
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always find great gifts here for me, family, and friends.
I would recommend this to a friendDifficult to Read Panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not real happy with this product. It’s very difficult to read the words on the front panel and it’s so big. see why it was on sale, if I hadn’t thrown the box away I would return it. I use it for , maybe a year. I’m currently looking for a better product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We will pass your comments on about the front panel wording to our product team so they may review further.
Panasonic
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it for almost a year and not started not too work it automatically shut off is less than 2 -3 seconds warm up time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're truly sorry to hear you're having trouble with your microwave, and we apologize for the disappointment. Please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed). We're confident they'll be able to assist you further. - Julia@GEAppliances
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well the time it takes to cook or reheat is exceptional
I would recommend this to a friendMoonlighting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave. Poorly lit control panel. Extremely difficult to see (Use flashlight). Unalbe to increase brightness
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy that this microwave is operating as designed. Your feedback is extremely important to us. We will pass these comments regarding the control panel along to our product team to review.
Loud grinding sound during use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item item in April. Within two weeks it began making a very loud grinding sound during use. When I contacted Best Buy about a return I was directed to the manufacturer to resolve the issue.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .In the event an issue develops with your microwave so soon after purchase we provide a one-year manufacturer's warranty. Please call us at 1-800-432-2737 to take advantage of the warranty. -Vikki@GEAppliances
GE Microwave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good at first, only had this for 10 months and it stopped working, now I have to call to see if it will be replaced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We' re sorry to hear that your unit has stopped working. We suggest taking advantage of your warranty and reaching out to our Bodewell service team for additional help so they can properly diagnose the issue. They can be reached at the phone number-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GE Appliances
Stopped working after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months and Best Buy wouldnt replace the unit. I bought it on sale and was only offered store credit for it so in order to get the same microwave I would have to pay full price now. I was looking at the same microwave in the store the day I was given store credit so it was avaliable. The support hotline was of no help.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you still have the microwave, please utilize the warranty to get this situation taken care of. Information on how to do so can be found on page 15 in your use and care manual. Please don't hesitate to reach out if you have questions.
Third bad appliance..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And makes loud noises and was missing a part. I may return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience. We apologize that you've had issues with multiple appliances, and we want to assist. We have an article on our GE Appliances website titled "Microwave - Normal Operational Characteristics" that discusses sounds you may hear; you can view that when you look up the title and click the 'Support' tab. If you'd like to address a missing part with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you aren't able to get the part from them, please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review, the model number and your contact information. With that, we can certainly look into your situation further. -Sarah@GEAppliances
Broke in 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months. Sounded like an impending thunderstorm was occurring inside the microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're truly sorry to hear you're having trouble with your microwave making an odd noise. We can understand how this would be frustrating, and we apologize for the inconvenience. If you haven't already, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed). We're confident our service team will be happy to assist you further.
Rattling noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seemed like a nice microwave at first, but after a couple if weeks, it started to make a rattling noise. We think it may be a fan inside.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave your review and choosing GE Appliances for your purchase. There will be some noise from the fan on this unit. We do suggest though that if you are hearing more of a concerning noise that you take advantage of your warranty by calling our service team at the phone number 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Garbage Product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Since covid GE has been putting the cheapest parts in these microwaves and things are getting worse and worse. The switches inside go out very quickly after opening the box and now GE put in some kind of door locking mechanism that is goes out very quickly. I installed it 3 days ago and it already messed up. GE products are becoming trash. SAVE YOUR MONEY AND TRY A DIFFERENT BRAND!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. We encourage you to reach out to Best Buy directly for assistance with this issue that you're experiencing with your microwave by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling us at: 1-800 432-2737. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances
waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped heating after 2 months and it cant be returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If these suggestions do not solve the problem, we recommend following the warranty exchange instructions on page 15 of the Owner’s Manual. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Stopped working properly after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 9-5-2024 and on 12-12-2024 it stopped working properly. I had a bowl of soup that was cold from fridge in the microwave for 4 minutes and it was still stone cold. The top, botton, and sides were all cold. Up to that point it had worked fine but it only lasted 3 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this issue with your new microwave. This isn't what we expect to hear and recommend that you take advantage of your warranty and reach out to us directly via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.