Customer Ratings & Reviews
- Model:
- JNM3163DJBB
- SKU:
- 5009810
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, spacious size, and attractive appearance. Many appreciate its straightforward installation and consider it a great value for the price. Positive feedback highlights the microwave's performance and ability to accommodate larger dishes. Overall, the product receives overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
GE Over Stove Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love General Electric products . Would buy again.
I would recommend this to a friendRemodel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this model for a remodeling a apartment/unit.
I would recommend this to a friendGreat Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfectly structured. It’s sleek and easy to clean.
I would recommend this to a friendGE Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this Microwave before and it suits all of our needs.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Buttons and short cuts are great too!
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mircowave looks so good in the kitchen. Works great.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my microwave over stove got the best service at Best Buy I have baught all my new appliances and tvs through best buy
I would recommend this to a friendGreat fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, good quality! Was the perfect fit.!!!
I would recommend this to a friendWon't last, and replacement is a headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first one kept tripping the breaker when we closed the door. Apparently, this is a common problem with this model. The GE repairman said it would cost $500(!) to fix. The obvious solution was to buy a new one, but sometime between 2018 (the manufacture year of our original one) and now, they've inexplicably decided to move the top bolts a half an inch, making for a headache when trying to swap it out (It was less than 10" from the back of the microwave on our first one, now it's greater than 10" on the 2022 manufactured one. Verified same model and double-checked by the BB sales associate.) If you're looking at this for a fresh install, look elsewhere. Who knows what they'll change between now and when you inevitably have to replace it in a few years? If you're buying this as a replacement, be aware your install may require drilling new holes in your cabinet.
No, I would not recommend this to a friendGE MWO
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Hope this one lasts longer than my old GE MWO. Also installation was punctual and efficient install.
I would recommend this to a friendHappy women
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were great love the microwave the features and the style
I would recommend this to a friend- Cons mentioned:Door
Broken after 4 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this microwave installed for 4 months and it no longer works. It was purchased at Christmas time, but not installed until Mid-March. My 14 year old son was closing the door and a hook hit with his wrist and it snapped off. Now the microwave says door open and will not work. In the pic I’m pointing at the hook that broke off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that one of the door hooks on your microwave has broken off and hope that your son is alright. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave so far. My brothers installed it for me. My old microwave was 20 years old. This one heats up super fast. No complaints.
I would recommend this to a friendNew Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with my new microwave. It looks great and works fine. My only critcism is the so called Users Manual which isn't worth much. I've requested the full manual.
I would recommend this to a friendQuality Control Issues, Do Not Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The metal frame of the microwave started to warp significantly about a year after we bought it (bought in late July 2023, and the picture attached it was it looked like as of 1 March 2025). Naturally, it's past the limited manufacturer's warranty and doesn't seem to be something the store will fix either. I liked it up until this point and am not sure if this was a flaw in the design or in the construction, since you can see a hole where maybe there is a missing screw, but no corresponding hole on the outer frame. Pretty disappointed for the price point.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We know how important it is to have your microwave in the best shape possible. We'd like to investigate this thoroughly. Please send us a private message on our GE Appliances Facebook, Instagram, or X accounts, with your full model and serial numbers, contact information, and a screenshot of this review. -Kacie@GEAppliances
G/e
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work good, I found seman color, g/e is good quality
I would recommend this to a friendVery capable microwave with good over-range fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Review in Consumers Report. Good price and service from Best Buy. Very capable microwave with an effective over-the-range fan. No regrets at all.
I would recommend this to a friendGreat Microwave for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All in all, I'm very happy with my purchase. However, it would be nice to note that the hanging screws are located in a different position when compared to other brands...
I would recommend this to a friendWaste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in August 2024. After few months handle and surrounding plastic start cracking. That door was opened maybe 25 times at all. We do not use microwave that much. Primary use is for the light over the stove and to fill empty spot above the range. Poor quality material.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that the handle on your unit is cracking and can understand your disappointment. We would suggest reaching out to our service team for additional help. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We take your feedback seriously and will take yours into consideration about the quality as we are always looking for ways we can improve in the future.
Powerful GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wattage is much better than our older model. The ventilation is great.
I would recommend this to a friend