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Customer Ratings & Reviews

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  • Know Before You Buy: Over-the-Range Microwaves video 1 minutes 05 seconds

GE - 1.9 Cu. Ct. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

Model:
JNM7196RWSS
SKU:
6587845
Highly rated by customers for:
$557.99

Customer reviews

Rating 4.5 out of 5 stars with 1737 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,737 reviews

  • looks real nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this microwave does a good job cooking anything i put in it. also like the blower system and the lighting over the range

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend
  • Cons mentioned:
    Fan

    Terrible Microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation from Best Buy was outstanding; however, the first microwave had a faulty on board fan. They just came today to install the replacement microwave and it wont even cook. Fan, clock and other features work but it will not cook. Just makes a clicking noise. This is ridiculous. Apparently I'm going to need a 5 year extended warranty on the 3rd one. Pfft

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    No, I would not recommend this to a friend

  • Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do I begin. I bought 2. One for pick up and one for delivery and installation. When they came to install the microwave I was told that the screws they supply are not threaded to the end and will not work. So they told me I had to go online and find the correct screws and they had to be 4 inches long. Then I could call Best Buy and they would come back and install it. I told them to take the microwave back. Later that day I went and pick up the other one. My brother came and installed it with the screws that were supplied by GE in 40 minutes. They never even opened the box. If they had they would have found the correct screws. Where they got the other screws they showed me I don’t know. But obviously these installers should not be working for Best Buy. So wonder why they get so many bad reviews. I can’t rate the product as I haven’t used it yet. But I can rate the installers and the company who sent them. In order to submit this I have to rate the product or it won’t be excepted.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

    No, I would not recommend this to a friend

  • As expected but tight fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is as expected and advertised. Tight fit and had to redrill holes though.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

    I would recommend this to a friend

  • great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this GE microwave replaced our 5 year old GE microwave exactly, hopefully it lasts longer than the other.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

    I would recommend this to a friend

  • Ms

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I would buy it again heats the food exactly on the time that is set.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Bad experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This prodect was fine but Best Buy and GE were horrific to deal with.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're sorry to hear that the customer service received for your microwave didn't go as expected. We will be sure to share this information with our team. Please call the Best Buy team directly at 888-237-8289 to share your feedback regarding this matter. GE_Appliances

  • Outstanding product and service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we did comparative shopping and Best Buy won out. Also, the service from Sean was excellent.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heats everyone up so fast and has plenty of room inside to heat everything up.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

    I would recommend this to a friend

  • GE microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality microwave that is easy to use and easy to install. The melt function is nice for baking when using butter. It is on the more powerful side so cooking times and/or powers may need to be adjusted.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black

    I would recommend this to a friend

  • It works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work's great. Simple and does the job. It's quiet.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • I’m a Best Buy loyalist

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very familiar with the product. Best Buy customer service was exceptional

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Nice microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was finger proof. Shows fingerprints. Not too happy it wasn’t finger print proof

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Looks nice but It vibrates when you run it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole family likes it's features and appearance but they all comment on how loud it is.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White

    No, I would not recommend this to a friend

  • BAD PRODUCT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PURCHASED THIS MICROWAVE IN APRIL 2024. WITHIN A COUPLE MONTHS OF PURCHASE STARTED TO NOTICE AN UNUSUAL SOUND LIKE SOMETHING WAS LOOSE IN THE MICROWAVE. THEN THE SOUND CHANGED AND GOT WORSE. AFRAID TO USE IT NOW AS I DON'T KNOW IF IT HAS A SAFETY OR FIRE HAZARD. I'VE REACHED OUT TO GE AND CURRENTLY AWAITING RESPONSE TO SEE HOW THEY PLAN TO ADDRESS. ALSO THIS MODEL DOES NOT PROVIDE FOR CHANGING THE POWER LEVEL ALL THOUGH A BUTTON EXISTS. SAY;S IT IS NOT AVAILABLE AT THIS TIME. NOTHING WAS PROVIDED IN ADVANCE TO INDICATE THIS FEATURE WAS "NOT AVAILABLE". VERY DISPLEASED WITH THIS PRODUCT FOR THE PRICE (ALMOST 300.00)

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for bringing this to our attention, as we take safety concerns very seriously. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. GE_Appliances

  • Donald

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales and delivery team were excellent. Very professional and courteous.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A pretty good product by GE. Great installation by Best Buy.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Very clean look

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of the stainless steel. Also like that it has a melt feature

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Does the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a microwave to match our other appliances. It's not fancy but does the job. No complaints.

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend

  • Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking, quiet and very functional. The best price anywhere and in stock!

    This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

    I would recommend this to a friend
Page 68, Showing 1,341-1,360 of 1,737 reviews
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