Customer Ratings & Reviews
- Model:
- JNM7196RWSS
- SKU:
- 6587845
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
Height is not as described in specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Height listed in specs is incorrect. This microwave is 151/2 inches in height, not 161/2 as listed. We ordered based on the 16 1/2 height so there would not be a gap between the backsplash and microwave. Anyone else buying should be aware of this. Other than that, the microwave itself is fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this unit’s dimensions has caused you. This microwave is listed at 16 5/16” tall; however, we will be happy to share this information with our product team. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. Should you ever need assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Cautiously excited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the microeave which was an exact fit to where the other was replaced.
No, I would not recommend this to a friendToo noisy when turned on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy when turned on. Also "requests to place food inside" when food is already placed in.
No, I would not recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have add 30 second button. One touch minute is also handy.
I would recommend this to a friendOver the range microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave little bigger then the last one I had lots of nice features easy to install
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Jackwagon - thank you for reviewing your new over-the-range microwave. We're glad to hear that you like the larger size, the nice features and that it's easy to install. We appreciate you choosing GE Appliances! NANCYatGEA
Fred
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product with good service , warranty and price
I would recommend this to a friendnot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality has dropped some what since the last one I purchased had to return because door did not match evenly with side panel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your microwave's side panel. We recommend calling the Best Buy team directly at 888-237-8289.
Back in business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband blew up our other microwave so we had to purchase another.
I would recommend this to a friendHeats food! Can't complain.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does what it should --- Heats food and causes no problems. I'd buy it again. If you struggle with IKEA furniture or can't lift and hold 25 or so pounds (you'll need two people who can each do this), this install isn't for you --- pay someone. But if you don't mind hitting the internet for some instructional videos and a bit of awkwardness in the process, it's not that hard to figure out. I'd do it again with my wife instead of paying for it and I had never installed an appliance of any kind before. Some people have said the fan is loud, and I would agree that even when it is on low I can't stand next to it and have a conversation (but a fan that didn't work well enough is what made the circuitry in our last microwave fail, so I'll deal with the noise no problem).
I would recommend this to a friendGood Brands and Good Retailers are not always GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was missing the capmounting nut for top screw. Have to turn off, then back on turn table before it will start. Sometimes upto 9 times. Tried moving the turntable manually a bit - doesn't work. Wasn't pleased with Total support. Would have to pay to have unmounted - place a sticker on it outside my front door for pickup, wait for refund to process, then purchase another one. OR I could unmount it myself and exchange it at the store. Total weight is 50+ pounds. Either way I am spending money for a defective product. Oh - store didn't have any in stock. I could have one shipped to me for 99 dollars but installation is not available. With 2 key features broken or missing - out of the box - this item is not worth the hassle.
No, I would not recommend this to a friendGreat Unit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features on this microwave. The beverage and reheat features work really well.
I would recommend this to a friendGood microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave with good cooking space. The price is ok.
I would recommend this to a friendSpace saver yet roomy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to free up countertop and still have full feature microwave. Slate is beautiful!
I would recommend this to a friendlooks bulky but lighter & effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but need to work on pricing. Looks bit priacy for the features
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to match rest of appliance. Exactly what I was looking for.
I would recommend this to a friendNice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Easy to use. Larger turntable is worth it.
I would recommend this to a friendClean looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is like any other microwave. Very clean looking and sturdy.
I would recommend this to a friendOver counter microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up food quick. Good microwave for the asking price
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time. It works as expected. I will recommend to everyone
I would recommend this to a friend- Cons mentioned:Fan
over the range microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the product but need more time. The fan has arbitrarily turned on and we have trouble turning it off.
I would recommend this to a friend
