Customer Ratings & Reviews
- Model:
- JNM7196RWSS
- SKU:
- 6587845
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my product its pretty and easy to use. The quality is superb . I have always been a GE fan,
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for leaving a review! We always appreciate hearing from our loyal customers and we're glad you like the microwave oven. Getting a new appliance is always exciting, and we're glad this model could meet your needs with its design. If you have any questions please let us know. We'll be happy to help! -Sylvia@GEA
Microwave great, wait for it to arrive not so grea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave itself is wonderful. Great product from GE. Hope this lasts as long as the other one. Took away one star for Best Buy as I ordered this in Feb, received it in June. Part of it was manufacture backorder, but the other part was Best Buy not following through on orders not completed. All I can say is order ahead of any appliance failure as it may take months to be completed.
I would recommend this to a friendNot the same as previous model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was to be a replacement for a microwave--using the exact same model number and identifying information as the the first one. Despite the reorder of the same microwave, they were quite different. The worst part was the way in which the unit mounted to the wall and cabinet, as the two mounted in substantially different ways. If this was not to be an exact replacement, I would have rated it higher.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, DengJie - Thanks for taking the time to write a review. We hate to hear of the difficulty you had with installing your microwave and that this unit was not a direct replacement. As we always work to improve our products, we'll be sure to share your comments with our product design team. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
- Pros mentioned:Overall performance
Easy install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product a little delay in getting it, but it all worked out
I would recommend this to a friend - Pros mentioned:Overall performance
Microwsve - Cottage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time and matched what I ordered. Working well
I would recommend this to a friend - Pros mentioned:Overall performance
Good microwave for the functions that it has.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave functions fine. it was one of the few models that came in the "bisque" color to match my other kitchen appliances.
I would recommend this to a friend Cheap but expensive
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive. Cheap door and handle. Makes a lot of noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for choosing to have our microwave in your home. We're sorry to hear you're disappointed with the design of the door and will be sure to pass this along to our design team. We appreciate your feedback. -Gina@GEA
micro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works for what I needed! It does collect finger prints!
I would recommend this to a friend- Pros mentioned:Ease of use
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and doesn’t leave finger prints everywhere. Heats food quickly and evenly.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with promised delivery right on time when we need it on our holidays seasons.
I would recommend this to a friend GE 1.9 Over the Counter Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Early review. Don't like- Touch pad is PRESS, way too hard/stupid. Using the timer, only way to cancel is to hit Timer again, Cancel doesn't do it. Volume for timer is at high, can't hear it. Can't adjust brightness of display which is too bright. Halogen surface light instead of LED. The Instant start buttons 1 thru 5 really is instant, a 2 second delay would be nice if you hit wrong button. Good things-I searched to find ones that had a convertible vent fan and you should too in case you want to vent in one of 3 directions, a lot don't have this and vent to duct which I don't have. Preset cook items work okay, haven't used them all yet, only used 2 days so far. The review only lets me pick Yes or No of recommend to submit, I say Maybe but had to choose so I picked Yes.
I would recommend this to a friendGe Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for. Like the fit and finish.
I would recommend this to a friend- Pros mentioned:Overall performance
Kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it ! best purchase, looks greatin our kitchen
I would recommend this to a friend microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In spite of assurances that the door opening is zero clearance meaning one could open the microwave door 90 degrees out when mounted hugging the kitchen cabinet's side this could not be done. The unit was taken back by installers. Very disappointed. 60 days of waiting!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're incredibly sorry for the trouble when trying to have your microwave installed. We know how disappointing this must have been. The minimum distance from door hinge side to adjacent wall should equal 1/2 an inch with this unit. Thank you for taking the time to stop by with this review. -Gina@GEA
Microwave purchase from He!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a complete nightmare! I ordered this machine online after giving the person I worked with the measurements and my lists of "must haves". I ordered the day after Thanksgiving "Black Friday"! I was told it wouldn't be delivered until January. I thought that was an awful long wait... They continued to call me to set up the appointment for installation, when they didnt have the machine??! At the end of Jan. I called to cancel the order to learn they'd had the machine since December 1st. Long story short I was offered a discount which the amount offered wasn't what was given. I have used this company for many years for TV's, Computers, appliances, etc! But I will remind myself next time of the nightmare of this purchase.
No, I would not recommend this to a friend- Pros mentioned:Installation
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and very functional! Was a piece of cake to install. Tons of room inside and plenty of power!
I would recommend this to a friend - Pros mentioned:Features
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my microwave. Great features. Can't wait to use them all.
I would recommend this to a friend Good microwave, bad mounting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave itself is great. Heats just right, good power, nice auto features. The mounting bracket and system leaves room for improvement. We weren't able to get the gap between the top of the unit and the bottom of the cabinet tight, so there is some visual spacing.
I would recommend this to a friend- Pros mentioned:Size
Four Stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is great. It heats up quickly and is a good size. I have no complaints thus far.
I would recommend this to a friend Good Microwave but difficult installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is good but installation is a nightmare. This is a complete different microwave than what GE used to manufactured 5 years back. The back support panel/ bracket has just 2 holes to support, so we had to remove our old bracket. The top holes were also little far from the old models so we had to drill new holes.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave your review. We are sorry you didn’t have a great experience with your install and hope this has since been resolved. If you should need additional help we would recommend reaching out to our service team at (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.