Customer Ratings & Reviews
- Model:
- JNM7196RWSS
- SKU:
- 6587845
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install. Works great. No issues with it. Looks great with matching fridge
I would recommend this to a friend Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave died so I had to replace it fast. I needed the right dimensions for it to fit into my space. My Best Buy associate helped me with specifics and I had it within the week. I love the color and it had all the the important functions like the timer, add 30 seconds button and popcorn button. Display was easy to read both day and night. So easy to use while looking great.
I would recommend this to a friend- Pros mentioned:Ease of use
Simple to use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and very efficient. Makes great popcorn.
I would recommend this to a friend Black stainless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.looks great as a replacement for my 14 year old original.
I would recommend this to a friendSolid product and good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good oven for its price range and has the basic features anyone needs.
I would recommend this to a friendMicrowave review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this microwave. It’s too loud.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Buttons at your fingertips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Effort with ease as buttons at your fingertip cook and prepare your meals.
I would recommend this to a friend Purchased 9/2017 and no longer works 11/2019.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longevity. Will not heat anymore after 26 mos of use. We did not use daily, kept clean and the microwave quit working already. Expected a little more out of the product. We bought the entire kitchen suite so forced to decide what to replace it with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We are sorry to hear of your frustration. We appreciate you taking the time to write your review. If you will email your details to our email address, [email protected], we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for the feedback. -Mikayla@GEA
GE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a GE Profile microwave for 18 years. They are very expensive now. Sales man said if I don’t do any extravagant cooking in there I really didn’t need the Profile. The one He recommended works great. It also got good reviews.
I would recommend this to a friendDO NOT BUY GE MICROWAVES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product - the handle is not stainless steel and will melt leaving your food below with a nice silver flake coating. GE warranty will not cover replacement - they will though sell you a new door for $150. This is my 2nd one and both handles flaked off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE over-the-range microwave oven works great. It fits in tight space.
I would recommend this to a friendLove it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price! Great value! Great service too!!!!!!
I would recommend this to a friend- Pros mentioned:Ease of use
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works really well. The settings are easy to use.
I would recommend this to a friend GE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an average microwave, nothing bad or especially great about it
I would recommend this to a friendJust a microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are very hard to see, especially at night. They should be lit up in some way.
No, I would not recommend this to a friend- Pros mentioned:Size
Good. Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Looks great. Only downfall is some kind of sensor keeps saying add food. Sometimes takes 2-3 try’s to get it to actually microwave something.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. While we're glad to hear that you have been pleased with the size and design of your new microwave, we are sincerely sorry that your microwave is not cooking your food properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
- Pros mentioned:Ease of use
Like microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no complaints about new microwave. Easy to use.
I would recommend this to a friend Works as advertised but noisy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Louder than our prior GE microwave. Handle is flimsy. The features appear to all work just not the quality we are used to with GE.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is cheaply made. I was disappointed in its quality.
No, I would not recommend this to a friendI can no longer trust GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 2017, we bought a new house that was only a year old . All appliances (Microwave, dishwasher, stove) in the house were GE. After 6 months, the microwave stopped heating up. I gave the brand a fair amount of trust, went ahead and replaced it with another GE microwave. Less than a year later, the new GE replacement has become a fire and health hazard in my house. Couple days ago, after I turned the microwave on, it started making a clicking noise, then smoke . The entire house started smelling electric burnt. The smell is very strong and toxic. Also, my GE dishwasher has been repaired more than 3 times in the space of 2 years. I am very disappointed in GE.
No, I would not recommend this to a friend