Customer Ratings & Reviews
- Model:
- JNM7196RWSS
- SKU:
- 6587845
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
Not such a good buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for almost 3 months and I already have to pull it out and take it in due to malfunctions with it's timer mechanism.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello 105microwave - We apologize for the issues you've had with your microwave and understand how this would be frustrating. For more help with your concerns, please reach out to us on our social media pages or at the "Contact Us" link on our website. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback. Olga@GEA
LOUD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First few seconds of operation very loud, fan operation very loud, closing of door very loud. Would not buy again.
No, I would not recommend this to a friendShoddy Installation of GE Noise Box Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the Range Top Microwave GE Model JVM7195KSS. Installation drilled new holes in my cabinets that were not needed. Wooden scraps & chunks in cabinet where my wife keeps dishes. I think Microwave was not vented correctly as this new model JVM7195KSS has 450 CFM fan and will not remove the steam off of one pot. Old GE Microwave bought in new home in 2009 was much much quieter and with 300 CFM fan removed most all steam or smoke from counter top cooking. Best Buy wants to charge me an uninstall fee to come remove this dog of an appliance after a shoddy installation. Good Luck Guys !
No, I would not recommend this to a friendLoud when closing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Closes loudly, door on microwave. Other than that ok.
No, I would not recommend this to a friendWorks great, looks very nice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if manufacturers would all have the same product sizing & installation set up. This microwave looks great & seems to work just fine. But once again have another set of holes in my cabinet as every manufacturer makes the bolt holes in a different spot.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review when I did not receive the product yet. What is the deal????? Ordered on 10-18-23
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new microwave…was sent a used one that was completely full of grease and gross. Returned it and they ordered a new one for me and then canceled my order the following day. Their advice to me was buy a different microwave, use it and send it back once other one gets there. Buyer beware when shopping at Best Buy.
I would recommend this to a friendNice little microwave, fits in well under cabinet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great microwave - both look and price. My husband doesn't like how sensitive it is to touch.. you need to press hard to set the timer, etc.
I would recommend this to a friendFast cooking!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am one that uses a microwave several times a day, so when mine broke a month ago I was freaked out....we ended up getting all 4 appliances since all the other ones were almost 20 years old as well. I figured it was time- so we splurged! I am so glad to have all matching pieces!
I would recommend this to a friendShame on Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box unit. Was assured that all the parts and pieces were in the box. Parts were missing. Had to return the issue and purchase another unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you were missing items from your order and can understand your frustration. We would suggest contacting bestbuy.com customer service department at 1-888-237-8289, or calling your local store for further assistance.
meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have noticed a few things before buying this microwave 1.) The panel is hard to read(its really dark and could use a light 2.) No potato, rice or vegetable instant cook button (out last one had it and now i miss this!)
No, I would not recommend this to a friendreplacement for less than year old whirlpool micro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. had another brand that stopped working properly the first year. never got them to take care of. expecting good things from this one.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The underlight is not very bright and it's a halogen. GETS HOT !!! Otherwise it cooks fine. Still trying to get used to the button locations.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! We’re so sorry to hear that there are parts of this microwave that did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we would like to apologize for any inconvenience or disappointment this microwave has caused you. Please know that we’ll be happy to share this information with our product team so that they can investigate this as well. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever need assistance, please know that you can always reach out to us. Kind regards – Matthew@GEA
Bad product, bad company
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave died after only 11 months, only 2 adults in household, and minimal use. Contacted Best Buy only to be directed to their very expensive repair department. Not the first time purchased something from Best Buy that had issues. Done with this company.
No, I would not recommend this to a friendGood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little getting used to because our previous microwave cooked a bit differently. For example, "melt" means just what it says -- it does not "soften" frozen butter. It heats very evenly.
I would recommend this to a friendInformative controls and clear white LED display.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Informative controls and clear white LED display. Worked immediately right out of the box, even though it was a floor model. Purchase at Best Buy was easy and no hassle.
I would recommend this to a friendSuper micro wave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE micro wave oven speaks for itself. The best part was the guys who installed it. I bought the same microwave at HD and when the installer came they couldn’t put it in. A week later, i bought the exact same unit and it was a piece of cake for the Geek Quad.
I would recommend this to a friendGreat Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this microwave AND it was on a great sale. It has the steam clean feature and it is literally never dirty! I highly recommend this type of over the range microwave.
I would recommend this to a friendReplacement for 15 year old GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it's a solid replacement for our prior GE microwave. It's slightly taller (which required some shaving down of the tile backsplash) and slighting deeper (but not obtrusively so) than the older model.
I would recommend this to a friendSudden Death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave suddenly died on us after four years while cooking some frozen vegetables. I guess they do not make things like they used to. For the price point, I expected more.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the issue you are having with your microwave. We can appreciate your disappointment and apologize for any inconvenience this may have caused you. We would encourage you to reach out to us on social media if you would like to discuss this further. In the meantime, we will gladly share your concerns with our microwave design team. All our best! Vikki@GEA
