Customer Ratings & Reviews
- Model:
- JNM7196RWSS
- SKU:
- 6587845
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
GE sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not heating food, Broke exactly after 2 years. My previous one was also GE that was broken after 1 year.
No, I would not recommend this to a friendStately exterior... magnificent cooking ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit looks good in our space and delivers quick, even cooking. Love it!
I would recommend this to a friendItem was damaged upon arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was damaged when it arrived sent it back and reordered same one.
I would recommend this to a friendGood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for a bone color microwave and found a great one...GE knows appliances...
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Jwissol - thank you for providing your positive review of your new microwave. We're glad we had the bisque color that you were looking for. Thanks for choosing GE Appliances! NANCYatGEA
Not durable/won’t last
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third microwave in three years. I need someone to reach out and help me with this. It’s crazy. I’m 13 months out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave has stopped operating properly after thirteen months and understand how that would be frustrating. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. If you would like to speak to someone about your unit, please don't hesitate to reach out to us on social media. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exact replacement for existing unit. Old one lasted 15 years.
I would recommend this to a friendPoor at heating good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible job of heating food. Cannot easily increase power level. Exchange microwave for different brand.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave easy to install , replaced a 19 year old one
I would recommend this to a friendNever buying from Best Buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked out in store and got a different one. Still can’t get the one I picked out that’s on display.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Size
Microwave workhorse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE microwave is good fit for all our needs- right size, easy to use, multiple setting, used every day! Looks grea!
I would recommend this to a friend Not Quite as Expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was installed with TotalTech. This replaced another and had same issue of hot spots and cold. You can't set food in middle or you will end up with frost in part and hot in another. Set on side it does better but still frost on some. You have run again. The manual said wait 5 min for micro to cool between uses but that did not work either. Sent back. Thank you TotalTech!
No, I would not recommend this to a friendsave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality to reheat coffee it takes 4 mins not worth it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that your microwave isn't heating how it should and know what a pain this can be. If you're still having these issues, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Please let us know if there's anything we can help with in the meantime. -Chris@GEA
Please read the description
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what we expected…not a top of the line item. Please be aware…
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave arrived with installers. Installers opened box to discover microwave scratched in multiple areas. Refused microwave as installers suggested. Installers have not returned with replacement therefore: This serves as notice to cancel this order in its entirety and refund the full amount paid on my visa credit card for the microwave, installers fee and all taxes. Spencer Schnacky
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Spence - We are very sorry to hear about this frustrating experience. This is certainly not something we would expect to occur. Our hope is that you were able to get set up with a replacement unit, without any damage. - TREY@GEA
The microwave was damaged.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never order anything on Bestbuy's website. It was virtually impossible to get anyone on the phone to get an exchange. This was a terrible experience.
No, I would not recommend this to a friendStill not installed - cannot rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "Geek Squad" could not install. Microwave still sitting in a box until I have an electrician to install it. There should be no installation or removal fee.
No, I would not recommend this to a friendSlow cooking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the cooking time. Had the exact same thing prior to this one and it cooked things in half the time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Awful, thank you for your review. We’re sorry your microwave is not cooking your food properly and we certainly understand how this would be frustrating. We would love to assist you with this. Please reach out to us via the “Contact Us” link at www.geappliances.com and we will be happy to assist you further! -Chris@GEA
Poor Quality Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with GE on this model. Didn't expect this kind of quality.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MKNRAJ - Thank you for reaching out about your microwave. We appreciate your loyalty and are disappointed to hear it has not lived up to expectations. Please know we seek to offer the best possible appliances with top notch service. Please reach out on our Contact Us page and let us know what issue you are having with the microwave. We hope to hear from you soon. - John@GEAppliances
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it’s US made, found out it’s Chinese made Poor Quality
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the feedback. Our products are designed by our GE Appliance Engineers right here in the USA. While many are manufactured here in the US other appliances are made worldwide. Rest assured GE Appliances is committed to making quality appliances for all of our consumers. Thanks again. All the best! -Mikayla@GEA
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it 2 weeks before it quit working and we had to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello sandybeach, thank you for your review. We’re sorry to hear your microwave was not operating properly from the start. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via the “Contact Us” link on our website. -Chris@GEA