Customer Ratings & Reviews

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.

Had zero problems installing. Fairly quiet. Good size. Fan speeds very good.

Good microwave. We have been using for a several months. No issues. Performs well.

I purchased a microwave on-line. It was ready for pickup in less than an hour. I picked it up directly from the distribution center. The pickup was quick and easy and the loaded it in my truck for me. I got it installed and it works great.

Nice looking microwave but the auto fan had ran for days. This is not the vent fan but a built in auto fan that kicks on. Now the turn table doesn't work so I don't know if we got a defective machine but still not fixed yet. Geek squad didn't schedule my 1st appt now I have to wait another week for a new appt

Works great looks good good price easy purchase delivered on time and installer installed in 10 min.

This microwave works just as advertised. The large size is a definite benefit. The variety of sensor settings is also a plus with this unit.

Nice looking with modern features. Great value for the price.

When I was looking to replace my older GE microwave with a new one, I was looking at manufacturers like Whirlpool. But when it came down to price vs quality (reviews) vs features, this one came out ahead. And I’m glad I got it. No complaints!

It has only been installed for a couple of weeks, but so far it is exactly what we wanted. We are very happy.

Excellent oven, very easy-to-use. It was easy to install. Instructions are very clear.

It’s a large microwave. Ours is a little loud during operation.

My LG crapped out so was in a pinch found this open boxed. Nice for how cheap it was, works like it should

Nice over range microwave. Plenty of room inside, cleans easily. To install I would recommend paying the extra couple bucks to have Best Buy do it. Saves you time. It is a little heavy for one person (although I did).

So far , been a great unit and was at a great price at BB !

I love the fact that you can turn the turntable off. Sometimes you have a large item that won't turn. The fan works well as does the lighting. The microwave is much quieter than my old one and looks terrific over the stove. The best part is that I used Best Buy's team to remove the old microwave and install the new one. They were very efficient and cleaned up after they finished.

An excellent unit that works as advertised. Installation was quite easy and item functions relatively quiet and efficient.

I'm happy with my purchase. I would suggest this item to anyone.

Great microwave! Looks great and works very well! Recommend it 100%

I love my new microwave and the stainless steel all match