Customer Ratings & Reviews

Great microwave, buttons are easy to use, nice looking and quiet.

I recently updated my kitchen with new GE Appliances. I was originally going to order the microwave a notch under this one but my husband convinced me to go with this one. There are a couple of things annoy me about this but that is just because I am a creature of habit. I don't like to let it beep once it is done so I am usually there and ready to hit CANCEL. On this microwave the button is where the Add 30 Seconds button is located. As you might guess, I keep hitting the wrong one. On the bright side, you can turn off the beep. I have not gotten used to the Express Cook buttons and should probably read the manual to get a better understanding of the options.

Work great, great size and the mounting was easy..

It has only been installed for a couple of weeks, but so far it is exactly what we wanted. We are very happy.

Perfect replacement for the old one. Energy efficient

I bought a suite of GE appliances for my kitchen remodel and recently had the microwave installed. So far, so good. I like the sensor cook option where you pick a number based on what you're reheating. i just wish microwaves came with the soft close door option like my cabinets, because the glass detached from my last microwave from closing the door too hard at times, but you can't have everything.

Perfect size & streamline appearance. Love some of the new options such as steam clean, melt, & turntable on/off option.

Love this microwave! My only quip is that the one sensor that it has that helps the microwave know how long to cook the food on the ceiling of the microwave - so…if butter splatters, it gets on the sensor and then makes it so it no longer will read correctly. It’s not easy to take the sensor out and clean it either - so…I guess just keep everything covered in the microwave? Maybe most people already do that but the microwave has this specific “melt” feature - which works like a dream as long as the sensor is not broken/dirty. I understand the need for the sensor to be where it is in the microwave, I just wish they would’ve put in a way to clean it easily.

This is a replacement for a Samsung that didn’t last as long as it was expected, my wife actually hated it. We had a GE Microwave previously and lasted several years under heavy use, so we decided to get another GE based on that experience. The new microwave was easy to install with the help of another person to hold it in place while screws were being put in place. And the most important part, my wife is happy with the performance and functions of this microwave.

The product looks good and the grey slate finishing goes well with white cabinets. The installation templates provided are not good. So if you are installing yourself read them carefully many times. Also use check your installation multiple times and take independent measurements. The metal plate for the wall is extremely sharp and cut my fingers at 2 places. The plate got bent during installation so I had to put 2 additional screws. I would expect a better quality heavier place with edges deburred.

The GE microwave is an upgrade from our previous one, having additional features and quiet in use. Installation was easy as it matched the previous product’s dimensions.

Works better than expected and its look is perfection.

Very high quality with steam cleaning device, deep inner base, and a plate that can turn or remain stable. Inexpensive as well!

Replaced my old microwave with this new one. Very similar but new warranty.

Great microwave! Cooks really fast. Very sleek looking. Super easy to clean with the steam clean function. Very happy with this purchase

Updating our kitchen and chose this microwave. I love it! I love having a microwave above the stove! Easy to use and works great...I have nothing bad to say about it. Love all my GE Products...

Our old over-the-range microwave finally gave up on us and we needed a replacement - this one fit our needs. Not top of the line, but no problems to speak of in the several weeks of use so far. The only very minor gripe to mention is that the door itself feels a bit light and not as sturdy as you may think it should be. That hasn't created any issue though. Paid extra for installation - perhaps a bit pricey but worth it for me as I really don't enjoy doing it.

This is my 2nd Ge in 10 yrs. The microwave works great so far but the numbers and letters are hard to read it's to dark the picture shows a grey background but it's really black and the letters are not white. This one is quieter than my old one.

This is a large and very nice looking microwave. The only drawbacks are the lack of lighting on the control panel and more importantly the lighting over the cooktop. One small incandescent bulb is not much more than a night light and the lower level is a night light. It was easy to order and pick up from Best Buy.

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.