Customer Ratings & Reviews
- Model:
- JNM7196SKSS
- SKU:
- 5291501
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, size, and capacity of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many find it to be an upgrade from countertop models and appreciate its depth. However, some customers have expressed concerns about the noise level and the responsiveness of the buttons.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Defective Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug in Microwave immediately after pursuing. We didn't do that and once we installed it there is really loud noise coming out of it. We missed the return/exchange time and now it's a nightmare to get it fixed. Will have to pay for the warranty to fix it now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out to us. We are truly sorry to hear about the difficulty you are having with your microwave as this is not the experience we want for you. Your microwave is covered by a one year manufacturer's warranty. Please call 1-800-432-2737 to schedule an appointment with GE service to have the microwave repaired. Kind regards - Vikki@GEA
Broke my Stove Installing the Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers broke the top of my stove when they installed the microwave. I did not notice the cracks (the top is black ceramic) until cooking that evening. They had to know they broke it, as they vacuumed and cleaned the stove top before leaving. I contacted Best Buy about it, but the most they would do is give me a $25 gift card. Which I found insulting and declined. I am not shopping at Best Buy anymore. Which is sad, because their customer service is great (in the store), and I like their prices and their products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MaryA, thanks for leaving a review. We're sorry to hear about the issues that you had with delivery. If you'd like, you're free to reach out to us via social media with the model number of your range. We'd like to help as best we can. We hope that this is helpful and that you're staying safe. Best wishes. -Michael@GEA
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very neat and professional installation.
I would recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance. It is not what I expected. Doesn’t heat up as my previous one. GE is manufacturing lower quality products
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking product, Hope it last longer than the previous GE microwave which was more expensive & lasted only 2-1/2 years.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
sleek look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking microwave. Just install a few days ago ourselves. It's very quiet when in use. The color is very sleek.
I would recommend this to a friend Microwave Addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has been a good addition to ou home. It looks amazing in our kitchen.
I would recommend this to a friendMirowave is fine, but service was unacceptable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has now been a month since I purchased an over the range microwave from Best Buy, with delivery, installation, and haul-away included, but I am in the process of scheduling my fourth appointment, and still do not have my microwave installed. I have also been required to pay 2 outside handymen to uninstall the old microwave, and then to remove a plate from the concrete wall, for a total of 5 appointments, and still no working microwave. I have been a Geek Squad member and now TotalTech member for years and have until now always been very satisfied with their service, but I find their current service unacceptable.
I would recommend this to a friendreplacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had ro buy this item to replace a identical one thay only lasted a couple of years. not great quality. impossible to find someone to fix it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the quality of your new microwave and have been unable to find a servicer near you who can repair it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
- Pros mentioned:Overall performance
GE - 1.9 Cu. Ft. Over-the-Range Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! I did a Google review also,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friend Tried to pass off an open box item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this delivered, when I open box found all mounting hardware missing and exhaust fan filters also missing. I looked closer at the box it had been resealed with inspected by Best Buy tape. I was delivered an open box item. I'm a total rewards member I would better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your microwave. -Don@GEAppliances
- Pros mentioned:Overall performance
Great microwave, underwhelming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old microwave from GE looks almost identical.
I would recommend this to a friend Finally a microwave that actually heats up food!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again GE has not let us down. The microwave does exactly what we wanted it to do. We had an LG before this and it didn't work as well. The light was weak, the vent fan wasn't as strong and it took entirely too long for food to cook. So when we ordered this, we still had our concerns, but luckily those went away immediately. The stove light has two settings. The vent hood has 4 strength settings and most importantly, the cooking power cooks food really fast. So far no complaints!
I would recommend this to a friendA little upset with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was originally supposed to be delivered February 21st, then delayed until March 7th. Now delayed until March 16, if it arrives by then, we'll see. If we had known it would have been a month to get it, we would have shopped elsewhere.
No, I would not recommend this to a friendInept Appliance Department
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person sold me the wrong unit. After going over, at length, the space dimensions, microwave it was to replace, all the facts and specs and he got it wrong. Worst of all, the appliance manager at that particular store, Danvers, MA, was totally abrasive, confrontational and totally unprofessional. Never dealt with a total "tool bag" like this guy. Will NEVER purchase another appliance at BB, sorry, brutal experience. To be clear, unit is fine in its performance, just doesn't fit the space appropriately and no one would help remedy the situation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, BGRoss - We're so sorry to hear of your experience purchasing this microwave. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience this has caused. We suggest reaching out to Best Buy's customer service at 1-888-237-8289 to voice your concerns. We hope this helps! -Mikayla@GEA
Bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This prodect was fine but Best Buy and GE were horrific to deal with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that the customer service received for your microwave didn't go as expected. We will be sure to share this information with our team. Please call the Best Buy team directly at 888-237-8289 to share your feedback regarding this matter.
Quality is low.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality microwave. Not excited. Best Buy delivered very fast and thank you very much.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and regret hearing you were not impressed with the quality of your microwave unit. We are always looking for ways to improve so appreciate you bringing this to our attention and will forward to our product team to review.
not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality has dropped some what since the last one I purchased had to return because door did not match evenly with side panel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your microwave's side panel. We recommend calling the Best Buy team directly at 888-237-8289.
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Purchased for family member! They love the microwave
I would recommend this to a friend - Pros mentioned:Ease of use
Very nice performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having a GE microwave for over 20 years this model is working very well. It is powerful and very easy to operate.
I would recommend this to a friend