Customer Ratings & Reviews
- Model:
- JNM7196SKSS
- |
- SKU:
- 5291501
Customer reviews
Rating 4.5 out of 5 stars with 1719 reviews
(1,719 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, size, and capacity of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many find it to be an upgrade from countertop models and appreciate its depth. However, some customers have expressed concerns about the noise level and the responsiveness of the buttons.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Love it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price! Great value! Great service too!!!!!!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
GE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a GE Profile microwave for 18 years. They are very expensive now. Sales man said if I don’t do any extravagant cooking in there I really didn’t need the Profile. The one He recommended works great. It also got good reviews.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works really well. The settings are easy to use.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
GE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an average microwave, nothing bad or especially great about it
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
I would recommend this to a friendRated 3 out of 5 stars
Just a microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are very hard to see, especially at night. They should be lit up in some way.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Like microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no complaints about new microwave. Easy to use.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 3 out of 5 stars
Good. Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Looks great. Only downfall is some kind of sensor keeps saying add food. Sometimes takes 2-3 try’s to get it to actually microwave something.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. While we're glad to hear that you have been pleased with the size and design of your new microwave, we are sincerely sorry that your microwave is not cooking your food properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Rated 1 out of 5 stars
I can no longer trust GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 2017, we bought a new house that was only a year old . All appliances (Microwave, dishwasher, stove) in the house were GE. After 6 months, the microwave stopped heating up. I gave the brand a fair amount of trust, went ahead and replaced it with another GE microwave. Less than a year later, the new GE replacement has become a fire and health hazard in my house. Couple days ago, after I turned the microwave on, it started making a clicking noise, then smoke . The entire house started smelling electric burnt. The smell is very strong and toxic. Also, my GE dishwasher has been repaired more than 3 times in the space of 2 years. I am very disappointed in GE.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is cheaply made. I was disappointed in its quality.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY GE MICROWAVES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product - the handle is not stainless steel and will melt leaving your food below with a nice silver flake coating. GE warranty will not cover replacement - they will though sell you a new door for $150. This is my 2nd one and both handles flaked off.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Rated 3 out of 5 stars
Loud when closing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Closes loudly, door on microwave. Other than that ok.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 4 out of 5 stars
Works great, looks very nice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if manufacturers would all have the same product sizing & installation set up. This microwave looks great & seems to work just fine. But once again have another set of holes in my cabinet as every manufacturer makes the bolt holes in a different spot.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fast cooking!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am one that uses a microwave several times a day, so when mine broke a month ago I was freaked out....we ended up getting all 4 appliances since all the other ones were almost 20 years old as well. I figured it was time- so we splurged! I am so glad to have all matching pieces!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
I would recommend this to a friendRated 4 out of 5 stars
Nice little microwave, fits in well under cabinet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great microwave - both look and price. My husband doesn't like how sensitive it is to touch.. you need to press hard to set the timer, etc.
I would recommend this to a friendRated 2 out of 5 stars
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review when I did not receive the product yet. What is the deal????? Ordered on 10-18-23
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White
No, I would not recommend this to a friendRated 2 out of 5 stars
meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have noticed a few things before buying this microwave 1.) The panel is hard to read(its really dark and could use a light 2.) No potato, rice or vegetable instant cook button (out last one had it and now i miss this!)
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new microwave…was sent a used one that was completely full of grease and gross. Returned it and they ordered a new one for me and then canceled my order the following day. Their advice to me was buy a different microwave, use it and send it back once other one gets there. Buyer beware when shopping at Best Buy.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
I would recommend this to a friendRated 5 out of 5 stars
replacement for less than year old whirlpool micro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. had another brand that stopped working properly the first year. never got them to take care of. expecting good things from this one.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Super micro wave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE micro wave oven speaks for itself. The best part was the guys who installed it. I bought the same microwave at HD and when the installer came they couldn’t put it in. A week later, i bought the exact same unit and it was a piece of cake for the Geek Quad.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The underlight is not very bright and it's a halogen. GETS HOT !!! Otherwise it cooks fine. Still trying to get used to the button locations.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! We’re so sorry to hear that there are parts of this microwave that did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we would like to apologize for any inconvenience or disappointment this microwave has caused you. Please know that we’ll be happy to share this information with our product team so that they can investigate this as well. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever need assistance, please know that you can always reach out to us. Kind regards – Matthew@GEA






