Customer Ratings & Reviews
- Model:
- GNE27JYMFS
- SKU:
- 6498111
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.0 Cu. Ft. French Door Refrigerator's overall performance, generous capacity, and sleek, fingerprint-resistant design. Many appreciate its convenient size and internal water dispenser. However, some customers have noted that the unit can be quite noisy.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Noisy equipment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely noisy equipment. Very bad manufactured. I can hear all kind of noises away from the fridge.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, thank you for the honest feedback. We first want to apologize your refrigerator is noisier than expected. We understand how this could be a let down and we definitely want better for your ownership experience. We're happy to share your review with our product team for them to look into as well, but we also wanted to mention that modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation. Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly. We once again want to thank you for bringing this to our attention and let you know we're wishing you the best. - Guy@GEA
- Pros mentioned:Capacity, Design, Water dispenser
Beautiful fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down one of the best fridges we have owned my kids love the ice maker and the water is good too it stays nice and cold. Storage is amazing and we love a feature it has where you can slide shelves and move them for different storage heights
I would recommend this to a friend - Pros mentioned:Overall performance
Just got it installed , so far so good , really li
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just got it installed 2 hours later though but, so far so good
I would recommend this to a friend Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it works perfectly. Lots of storage space. The water dispenser is difficult to use.
I would recommend this to a friendJunk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had many issues with it since I got it service guy said it was not able to be repaired gave me case number to call GE to get replacement and it being November 4 2024 item was purchased may20 2024 with 12 month factory warranty GE says they can see it was purchased in May but wants proof and tried to say it was out of warranty
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Freezer door comes off
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door handle comes off when you try to open the freezer. Best Buy replaced the handle and it still pops off, but they will not let me return the refrigerator, even though it is covered under my Total Tech membership.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. We are sorry to hear that you are having trouble with your refrigerator door handle staying on properly and understand how frustrating that can be. We would suggest if you haven't already reaching out to one of our service technicians out to look at the unit for you. We are confident they will be able to fix the issue. We will list the phone number here- GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
If we can help with anything else, please let us know. Sincerely-Dianna@GEA
Defective seals - repeated probem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably we have now had two deliveries of this product both have seal issues causing frost layer to occur in freezer. Best Buy has been willing to replace but what a hassle to empty it all out, wait around all day. Etc. - looked at consumer reports. Going to go with LG, the only one scoring in the 80’s for under $3K.
No, I would not recommend this to a friend- Pros mentioned:Water dispenser
Nice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Spacious design, water in the door is a nice feature.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a great purchase looks and works just fine!
I would recommend this to a friend not a smart choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would nor recommend this one. After one year the temp sensor and the main board were malfunctioned. Geek Squad team tried three times over the course of 3 months to order the new parts and it did not go through. The ice maker broke after that. They arereplacing it with another brand now!
No, I would not recommend this to a friendGreat Delivery, Horrific Customer Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok product, inside water dispenser is not cold and is poorly placed. The big problem is CUSTOMER lack of SUPPORT. I was 30 days from the price adjustment as a 'Total' member. The rep, Aaron was horrible. Would not do a gift card even for the price difference. I would apply to a TV. He said , no. I told him we will not shop at Best Buy again. HORRIBLE customer service from him.
I would recommend this to a friendPoor service response.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge failed within less than 2 weeks and GE tells me I have to wait 3 more weeks before they can schedule a tech to come diagnose the failure.. that is unacceptable..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Damaged door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered with 2 dents in door. Very disappointed.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Too much noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product keeps making a lot of noise. Please I need to return this product
No, I would not recommend this to a friend : (
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice falls behind the ice machine all the time. the water that comes out of the side takes forever to fill your water bottle. The Best Buy team messed up the order and had to come back because they broke the freezer handle.
No, I would not recommend this to a friendBroken in under 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in July 2023 and less than 2 years later it’s not working. This was to replace a terrible Samsung fridge.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your feedback with us. We certainly understand how important it is to have your refrigerator working properly. We'd like to review this thoroughly. Please send us a private message on our GE Appliances Facebook, Instagram, or X accounts, with your full model and serial numbers, contact information, and a screenshot of this review. -Kacie@GEAppliances
- Cons mentioned:Noise level
For the price needs to be better quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are not sturdy and the unit is quite noisy
No, I would not recommend this to a friend Mudd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer does not work can’t get G E people out for 30 days
No, I would not recommend this to a friendStopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, stopped working in 6 days and lost everything in the fridge and freezer. Contacted Best Buy about issue and was told to fill out a form to get money back for food, hopefully they will help me out.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're terribly sorry to hear your refrigerator quit working and that you lost all your food. This would be so stressful and we never want that for you. To have this fixed, we first recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're confident they'd be able to get you taken care of. For the lost food, if you're still needing additional assistance please message us on social media so we can work to get this resolved for you. Thank you for bringing this to our attention. - Guy@GEA
TERRIBLE EXPERIENCE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most awful experience in every way imaginable. Will never recommend your company. You’ll should be ASHAMED
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the Troubleshooting Tips section starting on page 39 of the Owner’s Manual for ways to improve common issues. It can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- To best address your purchasing concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances