Customer Ratings & Reviews

I ordered this appliance online through the Best Buy website on November 4, 2023. It was scheduled for delivery by Best Buy on November 9, 2023 between 7a and 1130a. I provided instructions in the online order documents that the driveway to the house is intimidating, but it is easily passable with a moving truck. The driveway is gravel, but it is neither steep nor too narrow for a delivery truck to pass. I have personally driven a 26' moving truck and a dump truck down it without issue. The confirmation text from Best Buy stated the delivery would be completed by the third-party company CTSI. I arranged to be off work on the delivery date, and I performed yard work while awaiting the delivery of the stove to facilitate meeting the driver when they arrived. I received a call from the delivery dispatcher shortly after 9a and another just after from Best Buy customer care stating that the driver would not come down the driveway to make the delivery. After calling the driver's dispatcher, I was told the driver had been released to the next delivery, and they would not return with my purchase that day. The dispatcher further stated that the delivery would be rescheduled with a pickup truck. I asked the dispatcher to have the driver return and deliver the appliance to the end of the driveway if they felt too unsafe driving to my home since I needed the appliance delivered that day. The dispatcher called the driver and reported that the driver refused to return because it would make them late for the rest of their deliveries. The dispatcher then advised me to call Best Buy customer care. I called customer care as advised. The agent was professional and kind, but could not do more than call the CTSI dispatcher and ask for the driver to return. They said they would call me back when they had talked with CTSI. After 15 minutes, I called customer care for an update which required speaking to a different person and rehashing the situation. This customer care person reviewed the notes on the transaction and found that the driver again refused to return to my home. I attempted calling the dispatcher following my call with customer care, and the dispatcher never answered the phone again. It was 10a by this time, and the driver was obviously getting further away from my home with each passing minute. I called customer care again to discuss options for having the delivery completed on the date promised as it is extremely difficult for me to get time off work. I spoke with a third person having to reiterate the entire situation and having to wait for the representative to review the notes. We discussed meeting the driver with my pickup truck at one of their stops or at the warehouse at the end of the route. I even offered to meet the driver at the closest Best Buy store or to have them leave it at a store along their route, so I could pick it up there. All of these options were rejected by the staff member. The customer care representative stated they would call CTSI and ask for the delivery to be completed at the end of the driver's route. The customer care agent told me they would call me back in 10 minutes. After waiting for 30 minutes on a call back, I called customer care again, talked to a fourth person, told the story a fourth time, and had the notes reviewed a third time. The representative reported CTSI had refused to return that day stating the notes said "the driver will not return today." It was now almost 1p, and I needed a solution. I had removed the old appliance from the cabinets anticipating delivery as promised leaving a massive hole in my cabinets and live electrical wires awaiting the replacement appliance. I asked the representative for a solution, and the only solution provided was rescheduling delivery. This was not an option for me with my daily schedule, and the customer care agent was unable to provide better options. I asked the agent to cancel my order and report to their managers that CTSI had lost Best Buy this sale. The representative stated they would cancel the order, and it would take 3-6 business days for funds to return to my credit card. I then called other retailers in the area, found an identical appliance at a competitor, paid for it, picked it up and had it installed within 3 hours for $150 cheaper than what I had paid with Best Buy. Unfortunately, that's not the end of the story. I checked my MyBestBuy account on November 13, 2023 to confirm cancellation of the aforementioned order, and I found that it was still active. I called customer care again and talked to an agent who actually cancelled this order four days after I asked for it to be done. It costs me around $2500 to miss a day of work. Not to mention I have spent nearly $4000 dollars on appliances with the Best Buy Appliance Outlet in Kennesaw, Georgia in the last three months which one would assume garners some level of appreciation from the business receiving this level of patronage. I am further aware that anyone looking at my account in the customer care center can view the purchases made in the past several months making it even more curious as to why the level of concern and helpfulness was so lacking during this transaction. I place most of the blame on the third-party delivery company for failing to deliver on the promised November 9, 2023 delivery, but the process for resolving (or in this case not resolving) issues with the delivery through Best Buy customer care was woefully inefficient and frustrating. Furthermore, I spent over an hour in a customer care chat feed just to get the contact information for providing this feedback to Best Buy about my experience. I have been a Best Buy customer for decades now, and the customer care experience has never been stellar. I have found that as long as everything goes smoothly, the customer experience is lovely, but if anything, big or small, happens during the process, customer beware. My main motivation for this feedback and sharing my experience is to provide actionable information for Best Buy customer care in hopes another customer can avoid this same experience in the future. PS: I love the oven but not the Best Buy experience.

We purchased four GE 30” built-ins for two homes undergoing renovations. Three of four ovens had factory-built faults, and all included the wrong mounting hardware. Three ovens required service calls. This review is based on the purchase experience and not usage. Ovens were delivered in good condition. Although, another big box delivery team (not BestBuy) had previously damaged two refrigerators. The 3rd refrigerator was delivered undamaged. The delivery folks are always in a rush and the equipment is roughly handled. I just can’t imagine how many appliances are damaged/destroyed across the world by the careless handling of the logistics people. Problems: Oven 1) Trim on control panel not straight. Control display dim. Oven 2) Trim on control panel not straight. Base of oven installed with hard insulation caught between base metal plates causing oven to sit too tall for the opening. This was not a subtle problem easily missed during assembly. This issue was fixed, but the oven was still out of square and needed a 1/16” shim to make it sit level. Oven 3) OK. Oven 4) Missing GE label on front of oven. How do you not notice the brand label missing? All the ovens included too large mounting safety screws (#8’s vs #4). #8’s do not sit flush with the door frame and will cause heavy scratches to the door sides when opened and closed. We noticed and avoided this problem, but the service technician said other customers/installers didn’t and customers damaged their doors. I would recommend NOT buying the installation option. The delivery people are very busy with 6-9 delivery/installs per day and your install will get the 10-15 minutes that these guys have. The old ovens will be yanked out and the new installed no matter what condition of the cabinets or wiring. There will be no cleaning. We had dangling wires/boxes and punched-out sheet rock from the last super-bad install at one home. We politely asked the installers to not install any of the units. We spent several hours rehabilitating the old cabinets - mostly to fix the horrible original installation. This required cleaning-out 20 years of grime, re-wiring to spec, fixing sagging top oven floor, and repainting the surround trim.

Great product Very happy with it overall Especially for the price

Solid unit that is a little slow to warm. Maintains temperature well. Not much for bells and whistles so I wondered why cost $1600 bucks

Nice looking and affordable. Not many choices in white. So far so good.

It is so user-friendly, and has so many great features.

Expected more from GE, currently own and have owned many other GE appliances. This oven always took a long time to heat up. After 3 years, the temperature started shifting and the oven was not as hot as it reported. We began using the a system setting to compensate, but soon maxed out the compensation allowed, and it kept getting worse. Then the fan went out, it was only about 4 years old. So we set an appointment with GE service. A tech came out, looked at the error code that we previously reported and told us he couldn't do any work because it was a two person job. He then gave an estimate for about $900 to fix it, and charged me $120 for the about 1 minute of work he did. All of that could have been done over the phone, or even though chat. But, no, GE needs to charge you $120 when they knew before showing up that they couldn't have even done the work. Considering this and our 7 year old GE fridge that's needed service twice, and a 6 year old GE microwave that sounds like it's about to go out, it seems that GE quality is now horrible. My much older GE range and other GE microwave are still going strong. It seems like the GE stuff made in about the last ten years that has no decent lifespan at all. When we bought that 7 year old fridge, it replaced one from 1996 that is still going strong at a friend's home. I'm never buying GE appliances again.