Customer Ratings & Reviews
- Model:
- GTW485ASWWB
- SKU:
- 6570096
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the washer's cleaning performance, ease of use, and large capacity as major benefits. The spin cycle is also appreciated for leaving clothes only slightly damp, and some find the price to be economical. However, some customers have noted concerns about the noise level and reliability, as well as potential balance issues.
This summary was generated by AI based on customer reviews.
Gn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average price Quality It shakes a little being new, I don't understand why it has the size to hold the king size
No, I would not recommend this to a friendLoud banging during rinse and dpin cycle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On our third load of clothes the washer drum began to slam the inside walls of the washer. So much the washer was moving around the floor. I checked to see if the washing machine was level and it was. I repositioned the clothes multiple times and it still made a slamming sound. The only thing I can think was the washer drum must be out of balance or possibly broken. I processed a return and pick up through the Best Buy App. The person who assisted me on the return and scheduled a home pickup was excellent. Best Buy customer service is always great experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out and sharing your experience. Based on your description, it sounds like the wash load was out of balance. During an out of balance load, the basket will "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. In an out-of-balance load condition, the tub may meet the cabinet of the washer. If the issue continued after checking to ensure it was level and attempting to redistribute the load, we would have suggested having our trained service team check the unit. We hope we can restore your faith in our brand.
Tears Up My Wash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It tears up my sheets and towels! Today it tore my nice mattress pad to cottony shreds. I washed it on bulky and loaded per their video instructions. I wash my towels and sheets on the “towels and sheet” setting. It twists them and rips them. Jean, slacks and sleeves get twisted tightly, too. I hate this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this happened and recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on 6/18/2025, broke on 7/27/2025. Literally didn't even last 6 weeks. Best buy won't allow me to return and GE cannot get me an appointment for someone to even come look at it until August 12th. Terrible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your new washer stopped working and you had to use your warranty. If you are still having an issue with your washer, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Joyce@GEAppliances
Don't buy engery efficient washers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry to say but this washer is not worth a darn. My first load was sweats all the same color didn't come clean at all.Wash these item twice ,still look the same. Then wash kitchen towels let soak and towels didn't come clean. Rewash and still look the same. The old washing machine was the best. Technology sucks. Not happy Thanks
No, I would not recommend this to a friendGE Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 weeks, the washer did not operate. I called GE and it will take a few weeks to repair as he needed to order the parts.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your washer not operating. We recommend continuing to work with our service team directly and we're confident they will provide a resolution.
- Cons mentioned:Noise level
Very loud.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this washer. It’s very loud. Washed well but I can’t stand the sound.
No, I would not recommend this to a friend DON'T BUY THIS TRASH PRODUCT!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product 9/2024. This washer is trash and unfortunately I purchased 2 for my rental properties. The brand new unit did not work on delivery and had to be replaced. The replaced washing machine stopped working again just outside of Best Buy's return policy (60 days) and their total tech plan is not good for anything anymore. I had to call the manufacturer directly and was given the runaround. After 3 months the agitator just stopped working from normal use... DO NO BUY THIS PRODUCT!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had this type of experience with your washer unit and understand your disappointment. We would like to get a little bit more information and look into this further for you. Could you please send us a PM/DM on any of our social media pages and please reference this review.
Meh it looks nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially it worked great, nice system, real quiet, but it broke in 2 weeks. If it didn’t break within a month of ownership it would be a 5 star review. A washer without a spin and won’t drain is a problem.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that initially your washer worked great, but we are sorry to hear that it is now not spinning or draining. We strongly encourage you to head to our GE Appliances website to view the troubleshooting tips in the article called "Top Load Washer - Does Not Spin" under the "Support" tab. If these tips do not help, you will need to schedule service by calling 833-426-3393 Monday-Friday: 8 a.m-8 p.m. ET, Saturday: 8 a.m-7 p.m. ET. Our Bodewell technicians would be happy to get your washer working so you can get back to your laundry routine! -Kacie@GEAppliances
- Cons mentioned:Noise level
poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this machine. Very noisy, very hard to reach the bottom, poor spin and cleaning. I returned it.
No, I would not recommend this to a friend What a Headache !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased this washer after my Samsung gave out. Not even 2 weeks in and its already not working. Something must be wrong with the sensors. It will not fill the tub at all. Plus the first washes it wouldnt dispense my softner during the rinse cycle. Calling to get a technician to check it out asap.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. If you still prefer to have a higher water level, we recommend utilizing the Deep Rinse feature and selecting the Max water level. -- If the laundry additives are dispensing too soon, it could be caused by the overfilling of dispensers. Do not overfill or add water to the dispenser. -- If the issues continue, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
- Cons mentioned:Noise level
Poor Customer Service from delivery driver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine makes too much noise and the delivery driver used a racist term.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear you didn’t have a great experience with your retailer’s delivery service and can understand your frustration. We would suggest contacting bestbuy.com customer service department at 1-888-237-8289, or calling your local store to report your experience and concerns with your delivery service. Regarding the noise. We would suggest reviewing the normal sounds your unit should be making which can be found in the use and care guide page 23 on the website. If you find though after reviewing that the noise is not a normal sound, then we would suggest taking advantage of your warranty and calling for service. You can reach our service team at - 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Defective washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently waiting on the repair technician to come out and I haven’t had it 3 weeks. I’m not happy with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you are needing service for your new washer. We can understand how frustrating this is for you and apologize for your inconvenience. It is our hope this will be resolved and repaired for you in a timely manner.
Garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine broke after 6 months. Do I need to say anymore than that
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize that you've had issues with your washer, especially after only 6 months. We want to assist. Troubleshooting tips are available starting on page 24 of the manual; you can view the manual on our GE Appliances website when you look up the model number and go to the product's page. If you aren't able to solve the issue with troubleshooting, we recommend taking advantage of your warranty (which is detailed on page 29 of the manual) and contacting Bodewell (GE Appliances' team of appliance care experts) at 833-426-3393. A technician can certainly examine the washer for any issues.
Washer don't work after one month of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this washer for one month only and it doesn't work anymore
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you have not already done so, we recommend disconnecting power to your washer for 2-3 minutes to reset the electronics. If the issue persists once power is restored, we recommend contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances
Returned. Do not recommend.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regardless of selecting auto or load size it will not fill with enough water to cover clothes (of course not over filled). I purchased 4/4/2025.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. This model also comes with the Deep Fill feature that allows you to add more water as needed. For more details, please review the "Deep Fill" section on pg. 13 of the Owner's Manual. Thanks for taking the time to share your feedback. -Don@GEAppliances
Broke down in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last a year the screw that holds the agitator rusted and broke and it can't be removed.terrible design flaw.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We recommend you take advantage of the one year limited warranty by scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393), Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed. -Don@GEAppliances
Wish we went for the Maytag.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't go for the GE set. So sorry we switched from Whirlpool set.
No, I would not recommend this to a friendWHAT A PIECE OF JUNK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a clunker! Always depend on GE to have great quality. Bought GE items. But somewhere along company did something to deliver great products. What a piece of junk!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For ways to improve common issues, we recommend checking out the Troubleshooting Tips section starting on page 23 of your Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for delivery and installation, the delivery driver said he was not supposed to install it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances