Customer Ratings & Reviews
- Model:
- GTW465ASNWW
- SKU:
- 6325628
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 4.5 cu ft Top Load Washer's cleaning performance, large capacity, and ease of use, frequently praising its spacious tub and the inclusion of an agitator. However, a significant number of customers reported that the washer is quite loud and that the spin cycle could be improved. Some also mentioned issues with the washer's balance and occasional reliability problems. A few users expressed concerns about the lid lock feature.
This summary was generated by AI based on customer reviews.
Stop! Dont you buy this ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont ever buy this washer you will regret it and have many problems. I only had mines a year and i had to have multiple repairs on it. Unbalancing issues, draining problems you name it. A complete waste of money. This GE product absolutely sucks! Hopefully you read this and wont make a bad decision like me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for your review. We're sorry to hear about the issues that you've had with your washer, we can understand how that would be frustrating for you. If you're still experiencing issues with your washer after several service calls, feel free to reach out to us via social media with your most recent service confirmation number. We'd like to review that for you. Hope this helps and that you're staying safe. -Michael@GEA
Terrible Washer/Terrible Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine broke incessantly. Geek Squad was useless. The last repair attempt, I waited over an hour and twenty minutes to make an appt for repair, only to be transferred to GE (they kept escalating my call as the washer keeps breaking). GE stated they could not help us and hung up. So, I started the call with GeekSquad for repair, they deflected us to GE who hung up on us. I would not recommend Geek Squad or large appliance purchase at Best Buy.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Breaking in less than a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this garbage less than a year and it’s already breaking. It sounds like something is grinding when the cycle changes. Save yourself the aggravation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .That certainly does sound aggravating. We're glad you've reached out and would appreciate the opportunity to help. We apologize for the problems the washer has experienced and hope you will take advantage of the warranty by calling 1-800-432-2737. Thanks so much. - John@GEA
I hate it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does whatever it wants. Lights blink and beep even if you haven't used it for days. It will stay on soak for hours on end, even when you turn soak off. You cant advance it. It has a mind of its own.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Too noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Far too many beeps surges and general noise - I have returned this washing machines
No, I would not recommend this to a friend - Cons mentioned:Spin cycle
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY……..If I could give this washer 0 or Negative Stars I would!!! Stopped working did not even have it a Full Year!!!! It will not spin or rinse!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your washer stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Water is not rinsing out and Fabric Softener does
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone came out to fix but still doesn’t work properly. I always have to wash my clothes two or three times. Reason is bc the water does not rinse out of clothes nor dispenses the fabric softener; therefore, I have to run it again on speed wash. It seems like it happens when I have it on the extra water level and when I have it on soaking options. It’s a hassle bc I need to call them AGAIN but it’s tiresome!
No, I would not recommend this to a friendDon't believe it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.precise fill my *** this fills no more than the one I replaced. Complete false advertising. Already had Best Buy tech over here who says this is still an eco fill. Will never trust what Best Buy says again,
No, I would not recommend this to a friendwahser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.washer was delivered with a dent on it, it should be replaced, as we bought a new item
I would recommend this to a friendNot a good experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time but installation guys did not test it. I switched on the washer late and it started leaking water. Luckily, we noticed it within 5mins and was able to stop the flooding of the newly constructed home. Worst part is, they were able to give a new item delivery date after a week. After a week, automated system said - the new item will arrive at my old billing address rather than the original delivery address the items were delivered. Now, calling back - they said now they need to push the appointment by few more days. Very bad experience.
No, I would not recommend this to a friendPlease don't waste your $$ on this product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not even 2 years old and is already rusting around the lid, and the rust is flaking off into the and ruining white clothes and light laundry.
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really didn't understand how can you buy a washer without a cord??
No, I would not recommend this to a friendWashers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it, use bad materials and it breaks in less than two years.
No, I would not recommend this to a friendNot Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesnt dry clothes the first time so I have to restart it to get clothes better dry.
No, I would not recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the machine. Paid to have it installed and it was never installed by Best But. I had to hire someone else to do it, unbelievable.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Taylor! We're sorry to hear about the issues that you've had with installation, we're happy to hear that you're loving your washer though! If you ever have any questions about its functionality, you're always free to send us an email or reach out to us via social media. All the best! -Michael@GEA
- Cons mentioned:Spin cycle
I Regret this Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work I follow all instructions but system will not complete wash cycle if I could give 0 stars I would
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear your washer isn't completing any cycles. Your unit is a necessary appliance in your daily life, and we can understand the inconvenience caused. To better assist, please reach out to us directly via social media, email via our website or call us at 1-800-626-2005 Monday through Friday 8 a.m. to 8 p.m. ET or 8 a.m. to 7 p.m. ET on Saturdays (we're closed on Sunday). -Gina@GEA
the installation process was atrocious
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we were unable to complete the installation without utilizing an alternative to complete the accessibility to the product product is excellent
I would recommend this to a friend- Cons mentioned:Noise level
Don't like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because it did a lot of knocking and moved all out of place
No, I would not recommend this to a friend Don't buy this washer. GE Service is bad as well.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not a good washer. Failed three weeks after installation. Stopped taking in hot water. GE service is one star too. They replaced the part and said everything was fine. When we tried using it after the service - the washer started leaking water on the floor. Will have another service visit on Monday.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello 158AS, thank you for your review. We hate to hear that your washer stopped operating properly so soon into its lifespan and required multiple service appointments. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Unacceptable delay for a service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing Machine is making the strangest noise … it took me days just to get someone to answer my call for a service man, and the earliest date that was available is November 2 … that date is ridiculous and unacceptable. I can’t believe this is the best service available.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh, dear! We're sorry to hear that your washer isn't working and are shocked that the soonest service appointment isn't until November. This most definitely isn't the ownership experience we expect and we truly do apologize for your inconvenience. It's always a pleasure to help and we would like to look into this. Please send us a private message on social media with your name, email, phone number, address, and the model/serial numbers. We look forward to hearing from you! -Mikayla@GEA