Customer Ratings & Reviews
- Model:
- GTW465ASNWW
- SKU:
- 6325628
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 4.5 cu ft Top Load Washer's cleaning performance, large capacity, and ease of use, frequently praising its spacious tub and the inclusion of an agitator. However, a significant number of customers reported that the washer is quite loud and that the spin cycle could be improved. Some also mentioned issues with the washer's balance and occasional reliability problems. A few users expressed concerns about the lid lock feature.
This summary was generated by AI based on customer reviews.
The hear broke after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat stop working after a year and I bought a protection and they canceled it with out asking me
No, I would not recommend this to a friendBest Buy is horrible sevice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is a horrible place to buy reconditioned appliances I hate everything about best buy gezzzzz can't even get the date right
No, I would not recommend this to a friendWorked good til now
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in 4 months, the tub is loud and water will not drain. Dont buy worst buy ever
No, I would not recommend this to a friendDisappointing services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a disaster, 4 appointments to finally instal the gas dryer, after waiting more than a month it was installed but the gas dryer has a gas leak. Can be the services worst?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out and letting us know about this situation. We truly hate to hear you’ve had trouble with getting the dryer installed, and now have a gas leak; we know how much frustration these issues must have caused. It’s definitely not reflective of the quality ownership experience we want you to have. We will certainly review the issue with multiple appointments being needed to install; if the installation appointments were through Best Buy directly, you may want to report that to their Customer Service. Regarding a gas leak, we take any potential safety issue very seriously. You can identify a gas leak by its strong, pungent odor, whereas something like a CO leak would be tasteless and odorless. If you reach out to us over social media with the model number, serial number and installation date of the appliance, we would be glad to help resolve this matter with the gas leak. You may want to contact your gas company to take a reading. Our Service Department is also available at 1-800-432-2737; a GE technician would be happy to review this issue. We hope to hear from you soon, so we can help ensure you have a properly working, safe to use dryer. We’re also happy to assist with any other concerns or inquiries you may have. -Sarah@GEA
GE Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water didn't fill to cover clothes, even when using deep fill. First load I got six inches of water, after that the most I got was 10 inches of water, even on deep fill. I returned washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the feedback. We hate to hear that you weren't pleased with your washer and the water level. We can understand how frustrating that must have been and we do apologize. As we always work to improve our products, we'll be sure to share your comments with our engineering team. Thanks so much! -Mikayla@GEA
GE-4.5 ft top load Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was damage and returned the same day, the machine dispense water even not connected.
No, I would not recommend this to a friendPossessed Machine?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think there is a problem with the washing machine. It makes a grinding noise that shifts to other odd noises I have never heard from a washing machine. Soon to be replaced I hope.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your washer is making odd grinding noises during operation. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
DO NOT WASTE YOUR MONEY OR TIME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.starts to fill then stops and then beeps for completed cycle
No, I would not recommend this to a friendCrap
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this washer. Just bought it in April and it’s already not working. Very mad right now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're terribly sorry to hear that your washer isn't working properly. This certainly isn't something we would expect from a new unit and we apologize for any inconvenience this has caused. Please take advantage of the warranty by scheduling a service appointment. Thanks so much for writing a review, we truly appreciate the feedback. -Mikayla@GEA
Regret this purchase greatly
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer developed violent shaking and loud banging less than a year after purchase (can't upload video because BB prohibits posting URL). GE sent 4 technicians; after the 4th visit, the machine leaked. GE refused to take accountability for this problem and kept wanting to send more technicians and "repairing" it until it is irreparable. I greatly regret buying a GE washer. When I speak to other technicians nowadays, they advise me to steer clear of GE washers because they tend to be problematic. The brand they recommend me is Whirlpool. Wish I had known this before buying this GE washer! So buyers beware!!!
No, I would not recommend this to a friendI got duped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story but not pleased, this was supposed to be a replacement for a warranty, no where near an even swap
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for a month and doesn’t work! Worse appliance ever. And the service is even worse!
No, I would not recommend this to a friendHorrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard pass on this item. It would never balance the load to complete a wash. Very frustrating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Good day,
We're quite sorry to hear that your washer is having trouble with balancing a load and understand how annoying that is. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal.
When you move the inner tub, you can hear a "sloshing" sound. This is the balance ring. If you feel this is not the case, then please consider scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737. All the best. Mike@GEA
POOR SERVICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made the purchase 1/15/22 with delivery and install 2/4, that same Morning said delivery could not be done until 2/22. VERY POOR!
No, I would not recommend this to a friendWashet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Had one of these before. We like the chpive of water levels And other easy featured. Delibery ermt smooth,thanks for that .
I would recommend this to a friendVery noisy. Wash gets off balance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t wask blankets king sheets any thing large because of center agatater. Hate machine
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Momof10, thank you for your review. We are sincerely sorry you have not been pleased with the capacity of your new washer. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Needs maintenance after 4 months!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I wanted to deal with this crap I would have kept my old washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're sorry to hear that this has been your experience with your new washer. If you would like, you can send us an email or live chat with us. We would be happy to help troubleshoot as best as we can. You can contact us via our Contact Us page. Thank you so much for your review. -Michael
No good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked great and stopped working entirely a few days after warranty ended
No, I would not recommend this to a friendmachine was dented on delivery!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was delivered with a dent on the side. The delivery person was suppose to advise his superiors. I have heard from no one!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We are sorry that the new appliance delivered was damaged. Please contact BestBuy delivery about the status of your request. This is not want we want o hear that an appliance comes damaged. We deeply apologize for this. Geoff@GEA
Worst Washing Machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washing machine I've ever had. DO NOT BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this washer that you are unhappy with. This is certainly not the experience we wish for our consumers to have, so please know that if you ever need assistance, you can always reach out to us. Wishing you well – Matthew@GEA