Customer Ratings & Reviews
- Model:
- GTW465ASNWW
- SKU:
- 6325628
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 4.5 cu ft Top Load Washer's cleaning performance, large capacity, and ease of use, frequently praising its spacious tub and the inclusion of an agitator. However, a significant number of customers reported that the washer is quite loud and that the spin cycle could be improved. Some also mentioned issues with the washer's balance and occasional reliability problems. A few users expressed concerns about the lid lock feature.
This summary was generated by AI based on customer reviews.
Loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is so loud technicians installed my washer and left found out 30 min later after test Cycle the brand new waterlines they installed leaks
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, we hate to hear that your washer is louder than you expected and truly understand how frustrating this would be, in addition to your new water line leaking. This is certainly not the experience we want for you. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Unbelievably sucky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is fine. The dryer took 2 solid hours to dry 5 bath towels, 3 hand towels & 2 pot holders -brand new. I'm returning the whole set.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello KingCola - Thank you for choosing GE Appliances. We are glad to hear the washer is working well for you. It is disappointing to hear the dryer has not lived up to its name and we would be honored to provide assistance. Drying times can vary greatly, depending on many factors. We recommend setting an extra drain and spin cycle on your washer for bulkier loads such as towels or sheets. Also, if your exhaust ducting is not cleaned regularly, the build up of lent could lengthen dry times considerably. Please let us know if you have any more questions. - John@GEAppliances
Piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not start right the water stops if you shut lid too soon sometime does not go they are full cycle and have to restart the whole thing or unplug it and reset it. Worse washer I have ever had.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out with your review. We are so sorry to hear that your washer is not operating properly so soon into its lifespan. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
Open Box means NO box, NO paperwork
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After taking bubble wrap off there are 3 scratches at least 2 inches long. It comes with NO box, NO paperwork. I guess know what their definition of “open box” means before purchasing.
No, I would not recommend this to a friendDid not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this washing machine but it didn’t work even though it was brand new. We returned it and got something else.
No, I would not recommend this to a friendPoor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard went bad after 3 years of light use. Do not recommend
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less then a month after purchase the machine started to have issues!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We are so sorry that your top load washer started having issues so soon in its lifespan. This is certainly not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your washer. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to resolving this with you. All the best, Kelsey@GEA