Customer Ratings & Reviews

Hello - Thanks for your review. We're sorry to hear of your previous washers experience. Although we don’t anticipate that you'll have any issues with your new model, please don’t hesitate to reach out to us on social media if any questions or concerns come up. Thanks for your feedback. Olga@GEA

Hello AnnaW, thank you for your review. We’re sorry to hear your washer was not operating properly. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via the "Contact Us" link on our website. -Chris@GEA

Hey there, and thanks for taking the time to let us know of your experience. While we’re glad you like this top-load washer overall, we truly hate to hear you are disappointed that the lid needs to be closed in order to start the washing process; we regret any inconvenience this may cause. The wash cycle can only be started with the lid open when you use the Bulky cycle. However, if you have already closed and locked the lid and find you need to add another item, you can press Start/Pause button. Wait until the Lid Lock indicator light disappears before attempting to open (if the washer is spinning too quickly it may take a couple minutes for the lid to unlock, for safety reasons), submerge the item around the outside of the basket, then simply close the lid and press Start. Please note that the cycle will cancel and the water will drain if the lid is left open more than 15 minutes. We hope that information helps, and will certainly also share your feedback with our Laundry Products Design team for future consideration; we value your insights. If you have any other concerns or inquiries, we are happy to help any time. Wishing you all the best! -Sarah@GEA