Customer Ratings & Reviews
- Model:
- GFW550SPNDG
- SKU:
- 6396014
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 4.8 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System highly for its cleaning performance, quiet operation, and large capacity, with many also praising its ease of use and the effective UltraFresh Vent System. Positive feedback also highlights the powerful spin cycle, resulting in reduced drying time. While some users experienced issues with reliability and reported occasional musty smells, these concerns were less frequent than the overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything it says it does. My wife says it wasn’t hard to figure out how to work.
I would recommend this to a friend - Pros mentioned:Capacity
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large and working great so far. Delivery and set up very easy and professional.
I would recommend this to a friend - Cons mentioned:Reliability
Do not buy. It will leak
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washers and all the features. But it started leaking within 5 days. When I returned the washer I also notice another one that was returned as well. So don't waste your money or time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for telling us about your experience with this front load washer. While we’re thrilled you loved the washer and its features, we truly hate to hear you had an issue with leaking. We know how frustrating that must have been, especially when the appliance was brand new and you ended up returning it. This isn’t the quality ownership experience we strive to provide. If you still had the washer, checking the door gasket to ensure it’s properly seated and not torn, and the fill hoses/drain hose to make sure the connections are tight and it drains correctly, could have helped. Further details regarding troubleshooting are available on page 27 of the manual, and we also have an article on our GE website titled ‘Water – Leaking Troubleshooting’ that may have helped. Our Service Department is also available at 1-800-432-2737. As you have already returned the washer, we will certainly still let our Design and Quality Control teams know of your experience for future review and consideration; we value your insights, as we always want to know about any possible areas of concern. If you have any other inquiries or concerns, we are happy to offer assistance any time. -Sarah@GEA
GE washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought both GE washer & dryer. They clean ok but are super loud.
No, I would not recommend this to a friendWe suggest that you don't use bleach.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I give it a 1 star rating is because the bleach used for towels and white clothes drains immediately into the washing machine, no delay. When we washed clothes it ruined every piece of clothing that was washed. They came out with white stains on all of them. We can not use bleach in the washing of towels or white clothes. This caused a loss of a large number of our clothes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi JOBBILLINGS, thanks for reaching out! We're terribly sorry to hear about your clothing and the bleach issues that you've encountered. We know that this must be frustrating for you. If there was an improper dispensing of bleach or fabric softener, it could be because too much was added to the compartment. Try adding a little less bleach to see if this helps. If you're still finding that your bleach is running directly into the washer before you've started the cycle, make sure that the dispenser drawer is fully opened before adding bleach, fabric softener, or detergent. If you continue to have issues, we'd recommend taking advantage of your warranty on page 31 of your Owner's Manual and scheduling service. We hope that this is helpful! All the best. -Michael
Wifi feature crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features this has except the Remote start Wifi is crap, it doesn't work like it should or i think it should
No, I would not recommend this to a friendEeh!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty loud. Can hear it upstairs and drain is loud too.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first front load washer. I must say I love it. Clothes come out really clean. The look and design is very nice as well.
I would recommend this to a friend washer tries to drain when it's off with no water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the washer installed for about 1 months and the washer would turn on and try to drain itself on and off throughout the night. GE support isn't helpful because they told me it's stacked and won't service it unless I unstack it myself.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi xoulsinz, thanks for reaching out! We're sorry to hear about this! If your unit is draining or turning on by itself, this would not be normal operation. Please feel free to send us an email with the details of what you've experienced. We hope to hear from you soon. Stay safe. -Michael
Washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs shacky and does not beep ehen it is finished running.
No, I would not recommend this to a friendGE washing machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this washing machine for two years still look brand new in my house and the motor gone I am buying a new one a different brand don’t like it wouldn’t recommend this to no one
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer. Easy to use and for a great price.
I would recommend this to a friend Victim of fraudulent practice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST buy send bad washer and upon return they are not refunding full money back, they are forcing me to use their promotional gift cards that they sent with washer and keeping the money in their pockets forceful selling of their cards to make purchases from them. This is illegal and fraudulent practice.
No, I would not recommend this to a friendWHAT A MISTAKE!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever! This washer has been in my home for less than 2 months and has already had 2 service calls. Wouldn't connect to wifi, needed new system board on day 1 and now the door won't close properly, says it isn't closed and won't drain water. Never again!
No, I would not recommend this to a friend2 months into owning and it’s leaking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months into owning this washer and it’s leaking water. GE tech said it’s the soap but I use the pods and literally only use 1 or 2 depending on load size. The machine is a defective and worst of all I can’t return it. Don’t buy this machine or anything from Best Buy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Diana, we're sorry to hear about this leaking, we know that this must be frustrating for you. Using non HE (High Efficiency) detergent can cause more suds and could lead to leaking. If you're not using an HE detergent, we'd recommend doing so to see if this helps. You may also want to check to make sure that the gasket around the opening of the washer is clean. Cleaning the pump filter as well, located on the bottom right hand side of the unit, can be helpful too. Page 17 of your Use and Care Manual offers some steps to take when cleaning the pump filter. We hope that this is helpful. Stay safe. -Michael
Not the best experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer came dented and then was scratched by the people hired by Best Buy to deliver it. If I had to do it again I would question using the service.
No, I would not recommend this to a friendNegative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It smelled like mold/mildew shortly after we bought it, and this was supposed to be one of the best ones for ventilation of the front loading washers for that reason. The bleach trap pull out container never emptied so it was always full of either water or bleach. And when I would use the pods and throw them in the load, they left blue marks on my whites, which never happened until this machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are sorry you experiencing several issues with your new washer. We understand your frustration and recommend service. You can reach our scheduling department at 1-800-432-2737. We apologize for any inconvenience it has caused.
Olga@GEA
Washer doesn’t get soap out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washer as the one we had (same model) was not getting all the soap out. Some clothes would still feel dry. We called a repairman who said it was probably the motherboard. This new washer is doing the same thing. I have to use extra rinse and “more water”
No, I would not recommend this to a friendDo not buy get a top loader
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t tell you how many times I opened my new washer door after it was finished washing to find my clothes soaking wet. I tried every setting and it happens at least twice a week. My wife is so disappointed with her Christmas present and she wants her old top loaders back. I took a day off work to go through the manual and turns out it’s just a waste of hard earned money. Thanks GE for stressing out my family
No, I would not recommend this to a friendShakes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great really vibrates way more than my old one when the spin cycle is going
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Soso, thank you for your review. We are sincerely sorry your washer is vibrating much more than expected. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA