Customer Ratings & Reviews
- Model:
- GFW550SPNDG
- SKU:
- 6396014
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the product's excellent cleaning performance, low noise level, ease of use, and generous capacity. They also appreciate features such as the UltraFresh Vent System and an exceptional spin cycle. However, some customers have expressed concerns regarding its reliability, with issues like draining problems being reported. Minor drawbacks mentioned include a potential musty smell, higher price, and heavy weight.
This summary was generated by AI based on customer reviews.
Delivery issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it do to unability to deliver the dyer on a timely matter. Had to return the washer.
I would recommend this to a friendWater pours out the bottom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful looking washer. But with the first wash, water started pouring out the bottom of the washer flooding my laundry room and the basement below. Going to call for a repair on Monday. What the heck!?!?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your washer has flooded your laundry room and basement. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
BUYER BEWARE!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this washer/dryer set and it was delivered yesterday 7/1/2021. Service guy was showing us how to use the washer and dryer set. He turned on the washer and started the dryer. The washer instantly tripped the breaker and one of the dryer buttons wouldn’t work. We did the exchange the next day with no issues.
No, I would not recommend this to a friendMix up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were advised to keep the orignal LG Washer and dryer. The GE woulld not fit in and let laundry room door open. I cannot review the GE product because we kept the original LG washer and dryer. Waiting to have our credit given ..thid was not the best experience overall.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're sorry to hear your GE Appliances washer wouldn't fit in your laundry room and that you're still waiting for credit to be given. We know this must've been an exhausting process for you so we appreciate your patience. We're wishing you the best and we hope to see you in our GE Appliances family some time in the future. - Guy@GEA
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer workes great. I am new to front load and i like it.
I would recommend this to a friendBad machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine knock and makes noises thunks after water fills
No, I would not recommend this to a friendVibration is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible vibrations to the point the machine you can feel it in the next room! I will try a few more liads but this is way to much money for this poor quality machine! NEVER! EVER! WASTE YOUR MONEY ON THIS MACHINE
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are truly saddened to hear about your disappointment with your GE Appliances washer and apologize for any inconvenience this has caused you as this is not the owner experience we want for you. If you have confirmed the washer has been properly leveled according to page 22 of the installation instructions -- https://content.syndigo.com/asset/53365e81-81e4-44f8-839d-53a9e6503038/original.pdf -- please call GE Appliances service at 1-800-432-2737 to schedule a service appointment to have your washer checked. Again, our apologies for your disappointment. Kind regards - Vikki@GEA
It's like living at an airport
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds like a jet engine is taking off. The features are nice, I bought it specifically because the doors could be reversed and my water hookup is on the left. It was the only washer choice. But, I'm not sure it's worth the deafening sound.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your washer is much louder than anticipated. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
way too big
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not realize how huge this unit was. It would not even fit in my space. Had to return it. Best Buy delivery though was wonderful and they took it back not problem at all.
No, I would not recommend this to a friendGreat washer,
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, Great washer, Great washer, Great washer,
I would recommend this to a friendSpin cycle stopped after 1 wash cycle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 cycle. No longer completes a spin cycle. All clothes are washed but left soaking wet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, this is definitely not what we want to hear regarding this washer. We're so sorry you've had this experience, and we regret the inconvenience you've had because of this. Because you are still within one year of your purchase date, we strongly encourage you to take advantage of your warranty by calling our GE Consumer Service at 1-800-432-2737. Please reach out to us directly should you have additional question. We're confident one of our technicians will be able to resolve this for you and get you back to washing clothes in no time. -Kacie@GEA
Mister
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered, there were missing parts on the pedestal. We had to schedule a second appointment.
No, I would not recommend this to a friendBUYER BEWARE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and it's leaking water AND barely spins the clothes. Ridiculous
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that your washer is leaking and not spinning how you need it to. We know what a letdown this can be and hate that you're going through this. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening. We hope this helps. -Chris@GEA
Drum Failed After 1 Year Warranty Expired
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drum failed after 1.5 years, about 4 months after the 1 year warranty expired. Absolutely horrible!
No, I would not recommend this to a friendNo on knows why !!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This order was cancelled by BEST BUY 3 times and never delivered.
No, I would not recommend this to a friendHorrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within in a week of use water leaks from door. Also, water does not properly drain causing an excessive about of water to accumulate in drain trap.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Robbi - Thanks for taking the time to write a review. We're sorry to hear of the difficulty you're having with your dishwasher and are surprised this would happen. Please take advantage of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. Also, don't hesitate to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
So disappointed!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design with the pedestal and now leaking. Would never recommend this item
No, I would not recommend this to a friend- Cons mentioned:Reliability
Started Whining and Leaking in Less Than 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until right after 2 years. Valve broke.
No, I would not recommend this to a friend Satisfactory
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite machine. Has trouble with small loads. I do like the mold guard /venting features.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're pleased to know you're enjoying the venting feature, but sorry it's not performing as well as expected with small loads. We can certainly see how this might be a bit of a let down for you, so if you want to message us on social media with more details we'd be happy to see if there's any troubleshooting tips we can offer. We're wishing you the best and we're glad to have you in the GEA family. - Guy@GEA
- Pros mentioned:Ease of use
Nice units
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to replace our Samsung washer, which was suffering a bearing failure. After some research, I decided to go with LG because the Samsungs apparently still suffer from bearing failure. Immediately, I noticed how sturdy the LG is. Upon using the washer, I found it easy to use and it had great features. I further noticed it did a great job of removing and collecting hair from our dogs off our laundry. Coupled with the new LG dryer, there is no longer hair that needs to be cleaned off the laundry. I further love the venting feature of the washer that aids in preventing mold formation when the door is closed. We’ve only had the units for a few weeks and so far all is well.
I would recommend this to a friend