Customer Ratings & Reviews

Overall, it’s pretty good. It’s quiet and effectively cleans standard sized loads. The cycles are longer than the standard. There’s no soaking function. There’s an extra spin feature that I absolutely love and it significantly decreases the time in the dryer.

My old washer came with the house 12 years ago, it was starting to breakdown, so instead of fixing a machine I had no idea of it’s age, I researched a few different models and decided on this one. I had the switch the door from the default side, that was a bit of a challenge but not rocket science. That is one of selling points for me with this machine. The only thing that makes me worry is having the door on the front could lead to a small water issue if the lock ever fails. But I am hopeful I never have to experience it.

Love this washer! Large capacity, so many setting options! Very easy to use. Easy to adjust water temperature, spin speed, soil level. The dispenser is clear and easy to understand with a large capacity for detergents, pre-wash products and softeners. The spin cycle is amazing, so powerful!

I've been using this washer for about a month and like it so far. I had a front-load washer at my previous house, then bought a new top-load washer which I used for 8 years before it died on me. I just went back to the front load again. My favorite part of the front-load washer is that it removes more of the water prior to throwing it in the dryer so my clothes dry in half the time. I'm still using the same dryer but my clothes are getting dry in half the time as before.

Excellent washing machine, the clothes are super clean, large capacity. Love it.

This was a 2023 Black Friday Purchase for our new house. Could not install it until floors were done in April. They delivered the wrong one, and we waited longer for correct one. From day one it smelled TOXIC…like burning plastic/tar with noxious fumes that would fill the laundry room and make my family and I feel sick when smelling that. It became even worse when using hot water…to the point of having to open the laundry room window and let it vent for 5 minutes before anyone could go in there. I tried to get a refund but the customer representatives at Best Buy said I was past my 60 day warranty period. They insisted it only lasted 60 days after purchase, but it is actually 60 days after install. They would not listen to me, and so I was forced to keep the washer. For 2 years I had to keep having them come out and try to “FIX” the washer, but the smell does not go away. Some washes are less smelly than others, but it never goes away. Added to this is that the washer tears, rips, puts holes in cloths. It also rips off drawstrings and buttons off jeans. It has DESTROYED 1/3 of my family’s cloths. I have some things that are over 30+ years old and never had any problems with washing them until putting them through this washer where they were destroyed. I have had several washers in my lifetime, including the next model up from this one, and this is the first washer I’ve seen to be an absolute NIGHTMARE. At this point I hate this washer with a passion and cannot wait to get rid of it. I’m also upset with Best Buy for gaslighting me through most of this experience. It wasnt until recently that they finally sent a geek squad person over who actually listened to, and tried to fix, the problems with this machine. Still, he has replaced lots of things on it several times, but has not figured out how to fix the problem. I DO NOT recommend this washer to anyone, and I do not recommend purchasing any major appliance from Best Buy either. Other big box stores will treat you a lot better and offer much better warranties than Best Buy. I only purchased from them to begin with because they had a better price on a washer and dryer set that I wanted for my new house. If only I had stayed with the other big box nationwise store I usually purchased appliances from, then I probably would not have gone through all this trouble. I speak from years of experience…been purchasing items from Best Buy since 1996. But, they have changed a lot over the last few years, and not for the better so far. I would rather purchase from the manufacturer instead of Best Buy. It’s been over 2 years since purchase, and now they say I can probably have a replacement or credit for the washer. In my opinion that is the least they can do, because it does not make up for gaslighting me, destroying my families cloths (which cost a lot of money), and exposing us all to noxious fumes that made us feel sick. It’s astonishing what they get away with. Don’t let it happen to you. Purchase your major appliances somewhere else.

We love the washer. I can barely hear the washer when in use and it gets the clothes very dry in the spin cycle that the clothes dry very quickly in the dryer. Also, the capacity of the washer can hold lots more clothes than several other washer I’ve used. We are very pleased. Good buy, good washer

It washes well, but only lasted for four years and the main board is dead. $500 for a new board, or $700 for a new washer

So far so good. Bought the previous GE model which sucked and had issues from day one. Geek Squad tried to repair but never seemed to get right. The previous Model never seemed to fill with enough water or wash the clothes, had leaks and a myriad of other issues. This new model has seemed to account for the previous modes lack of water with a much needed feature of get this-a “more water” button! Imagine that adding water with the clothes actually washes them. This model seems to actually wash clothes a bit better than the old model with using the add water feature but still sucks compared to a top loader. If you are on the fence and your laundry room setup allows buy a top loader. Unfortunately a front loader is our only option. Front loaders suck and don’t work as well. I’d also like to give Best Buy in store associates and management a big shout out for doing what was right and replacing the old washer under warranty. Geek Squad gets a F in my book for many reasons, #1 not fixing the unit right the first 2 times, #2 basically telling me to get lost when asking them make it right, #3 telling me they were going to come repair it again to all of the sudden pulling a 180 and reversing course and telling me buy a new washer if I didn’t like it.

We've only had it for a few weeks, but so far we're impressed. Wafer takes huge loads, is pretty quiet, and doesn't jump around. The display of remaining tube is actually accurate and the LG phone app informs you when the cycle is complete. Like the way it looks to.

Amazing washer! Love how easy it is to use, the microban lining throughout gives me a little more peace of mind when it comes to the cleaning and maintenance of my washer. I pride myself on cleaning the mold from my washers (in the past), so this feature was huge for me! It’s quiet when it’s running. Definitely have recommended this to friends and family!

big capacity, silent motion, save water, save energy. it is great

Replaced our 17 year old top loading Kenmore set with this and a matching dryer. We were hesitant of some other brands since family members had them and electronics would periodically go out. Did our research and went with GE. Much quieter and less water use than we were experiencing before, but more importantly our clothes are getting cleaner! With four kids we send quiet a few loads through per week and this set makes it (almost) a joy to do laundry!

Love our new washer and dryer set. Very easy to use, durable and also love the saphire blue. It makes a really sharp looking dryer

Very quite, efficient, and durable. Our clothes smells fresh like new. It also handles large bed sheets, blankets, and comforters easily. I am very impressed with strong washing machine.

Apart from a 5-year manufacturer's warranty, this machine is known to have the fewest number of service calls of any washer on the market, as well as being made in the USA. The most attractive feature was the built-in fan in the washer. All of the front-load washers we've had in the past, we had to replace the rubber ring in the door as it got all mildewed and molded, but with the fan feature, there is no longer any mold and mildew in the washer! Front-load washers are always preferable to a machine with an agitator, as those machined tends to destroy the clothes, especially delicates, so now the drying feature makes this washer the perfect choice for us!

Solid and good quality. Sturdier than our old Samsung on the door closing mechanisam and even the cord etc. I also like the reversable door since our laundry hookups are opposite of standard. It does vibrate a little more than the Samsung in the spin cycle. BTW I thought the VentFresh thing would be a great thing to use till I found it takes 8 hours to run.

The color is amazing! I love how quiet it washes my clothes. My clothes get so clean and smell so nice!

Overall the washing machine is pretty good but I feel it has one fatal flaw. Basically, getting access to the pump filter to find lost objects or just clean it out weakens the seal on the gasket and eventually it will fail, causing your washer to just leak out water into your laundry room. To replace this gasket, you have to pay about $80 because they don’t sell you just the gasket, you have to replace the entire mechanism. Now I don’t even open that thing anymore to clean it because I don’t want to regularly spend $80 to replace a faulty seal. I’ve had the washing machine for about two years now. And this leaking problem started maybe 1.5 year in.

We purchased the stackable washer and dryer from the store. The sales associate was really great! We had the set delivered and set up. It was a tight fit and I should have measured but the delivery guys got them in. They did accidently scratch the washer detergent drawer and they tried their best not too. We called customer service and they were great. We love the machines. the setting dial an the doors seems a little light and feel like they could break easily but I think that is for everything on the market now. I have to say, we really like our set. Not super loud, doesn't shake the house like our old ones did. The washer always smell great now that we have the fresh vent system and the wash seems to take half the time. my kiddo likes the wifi because the machine will tell our phones when the wash an dryer are done.