Customer Ratings & Reviews

This is my first front loader. I've used them in the past during travel or at friends. I've always shied away from front loads because of the mold and horror stories of repair issues. After doing some research, this washer seemed to have checked off a lot of boxes so I figured I'd give it a shot. The UltraFresh feature is great! We run it at night after all the loads and in the morning, the unit is completely dry. The smart dispense works as advertised... It's one of those features I didn't think I'd need in life but it's one less step I appreciate. All our everyday clothes come out clean and smelling fresh which we were loving for the first few weeks until we gave it a challenge.... If you live an active lifestyle or have kids that get into dirt or mud, this washer isn't for you. We had gone on a hike and it got really muddy. Came home and tossed all our mud-covered clothes into it. Set the washer for "POWER CLEAN" + PreWash + Extra Rinse knowing that this would be a tough load for the washer. Well... It failed to clean it. Ultimately, we had to run the washer 3 extra times using all of those + settings which took 2 hours each... that's 6 hours! Our old top load would have had no problems getting all the sand out of the fabric on its first try. After watching the washer do its thing off and on for 6 hours, I noticed it uses very little water. I understand that this is a characteristic of front loads and it's a selling point to conserve but other front loads I've used in the past have a "more water" feature. I looked in the owner's manual to see if I was missing something but it seems like they pulled the "more water" feature off this unit. It's available on their GFW550 & GFW510 where it adds 3 extra gallons to the wash. On the GFW850 & GFW650 the more water is replaced with time saver. There is already a quick wash mode on the dial but they pulled more water to add time saver to the panel of options. So, if you have an active lifestyle or even maybe a mechanic or have kids that get dirty, this isn't the washer for you. I really wish this was a 5-star washer for me.

I was shopping around for a new washer went to many stores and saw different models I did my homework I checked reviews and I decided to go with the LG that I bought are the extra features are great capacity of the loans are excellent I don’t know I made the right decision to go with this washer

Great washer really love the automatic detergent dispenser. Clothes finish with almost no water after the spin.

Our daughter had previously purchased one and raved about it. Decided to try our first front load. Love the size of drum. Nothing we haven’t been able to fit in there yet. Strongly recommend.

This product has been one of the best items I have ever brought. This works really well and is really efficient.

Purchasing the washer was an easy point/click process. Was able to choose a convenient delivery time after placing the order. The drop was confirmed the night before and the delivery personnel confirmed they were coming an hour before they arrived. Had an issue with our plumbing that was not Bestbuy's fault so we had to reschedule the hookup. Even that process was quick and easy. The gentleman who hooked up the washer were quick, neat, and efficient. They might have been here about 15 minutes. They were also extremely pleasant to deal with. The whole process was easy and painless.

We absolutely love it! With a busy family and lots of sports it’s perfect for us! Plus it lets me know when the load of laundry is done! Love it!Top it off it was on sale and worth it!

Love it! Been using for about a month now. Easy to understand functions. We leave the door ajar after a cycle even though it’s not necessary, better safe than sorry. Highly recommend the pedestals, no more squatting down!

Good washer, spacious inside, you can fit a large comforter in washer.

Washer is great!! It holds SO much laundry!! Venting cycle prevents mold and smells. Works with phone for remote start and to let you know when the cycle is complete.

We love it! Great functions and the fresh vent system is excellent. Our last front-loader was impossible to keep from getting stinky v=but it is so easy to keep the flaps dry and clean!! Love it.

When it works, it works very well. From a performance standpoint, the washer is amazing and does well at cleaning your clothes. Unfortunately, in 23 months, this washer has had Best Buy visit my home FIVE times for repair. If I knew then what i knew today, I would have never bought this expensive washer. it has required multiple replacement motherboards and it still does not work correctly. I am SO glad I got the protection plan because it was truly a repair headache.

I am really happy that I bought this machine. It washes my smart laundry very well and its compartment is very large. I recommend it to everyone.

Have had this washer for about 6 months. Has worked great from day 1. Really love the convenience of the detergent dispenser.

Works well and looks great. No issues since it was installed 2 months ago. Very efficient, does a great job washing all clothes and bedding.

Unbelievably wonderful experience. I have never had a washer and dryer that cleaned so well. Also, the load capacity is terrific. The installation was professional as well. Best Buy is terrific!

Easy to use. Dries quickly. The only complaint is the notification is so low (yes, we've adjusted it to it's loudest) we cannot hear it in the next room even tho there is no other noise in the house.

I purchased a **GE washing machine from Best Buy on March 1, 2024**, as part of a **$2,500 washer and dryer set**. I expected this investment to last for years, but **just over a year later, on March 8, 2025, the washing machine stopped working**. Unfortunately, **both Best Buy and GE refuse to honor the warranty because it expired just seven days prior. This is completely unacceptable. When spending this much money on an appliance, there is a reasonable expectation that it will last beyond a year without major issues. The fact that **both the retailer and the manufacturer refuse to stand by their product due to a mere week’s difference is extremely frustrating**. It speaks volumes about the lack of customer support and product reliability. I will not be purchasing appliances from Best Buy or GE again and strongly advise others to consider brands and retailers that prioritize customer satisfaction** over strict technicalities. If you're in the market for a washer, look elsewhere—this experience has been nothing but a headache

Good value. Love the color & option to stack if want later on.

This washer is the best. The whites come out very bright and the spin cycle is so great that the clothes are almost dry when it is done