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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1141 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers highly value the overall performance, capacity, and quiet operation of the 5.0 Cu. Ft. High-Efficiency Front Load Washer. Many appreciate its ease of use, attractive design, and useful features like the auto detergent dispenser and WiFi connectivity. Some customers have noted long cycle durations as an area for potential improvement. The washer's mold prevention capabilities are also appreciated by users who have experienced issues with mold in previous machines.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,141 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer lots of options cleans great and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super efficient, the controls are very easy to work with!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine leaves the clothes very well and the best thing is that it does not mistreat them, it leaves them super clean and without problems of mistreatment of the fabric.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. They should warn you about the water pressure and the noise it makes going from top loader to these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy fir 2 bachelors and housekeeper

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ge dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many drying options Does the job Good lint capturing system

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bought both washer and gas dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this with a line laser. These are stacked and are absolutely perfectly level and this shakes a lot and makes a ton of noise. Very disappointed atter spending so much money.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're so sorry to hear that your washer and dryer are shaking so bad and making noise even after checking to make sure they are level. This is not something we would expect to happen and know what a pain this would be. If you are still going through this, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening. We hope this helps. -Chris@GEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just started using them but they look and work great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I'm kind of disappointed. Bought this set in Dec of 2023. Here we are May of 2025 and I'm having what appear to be control board issues. The door wont open at times (not drain related) and currently the unit wont start a new load, it just cuts off.. Tech will be out in a few days so I will have an update but i have to say I'm quite disappointed that I'm having issues so soon, The 10 year warranty plastered on the front applies to the motor only...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Love the detergent sensor. Less pet hair in my laundry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GE WASHER 5.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE WASHER IS HIGH TECH VERY FRIENDLY TO USE VERY SATISFIED WITH THIS PURCHASE

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beautiful washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. It looks really nice and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I have owned and has a lot of features!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid This Washer & Dryer Combo!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid This Washer & Dryer Combo! We purchased the GE 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer and its matching dryer in November 2023, and it was a huge disappointment from the start. Washing performance: Clothes never felt truly clean, even after a full cycle. To get somewhat decent results, we had to run a pre-wash, making each load take around two hours—far from efficient. Drying issues: The dryer, even on the "most dry" setting, left clothes damp, requiring multiple cycles to finish the job. The worst part? By February 2024, the washer completely broke down. Fortunately, our Best Buy warranty kicked in, but after multiple repair attempts, they couldn’t fix it and ultimately gave us store credit—for the washer only. Now, we’re forced to replace both appliances since we refuse to buy another GE washer, which means our GE dryer is useless too. I’m selling a $1,000 dryer for $100 on Facebook Marketplace—if that tells you anything about its value. When shopping for a replacement, I met another frustrated GE owner at Best Buy who had the same experience—his washer broke after just two years, and the repair cost wasn’t worth it. Bottom line: Stay far away from GE washers and dryers. They are unreliable, inefficient, and simply not worth the money. Shame on you, GE.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washes anything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite two parts about this washer are being able to keep the door closed while not being used and having a 50-ounce storage capacity for liquid detergent. We use Persil instead of Tide for about the same cost, and everything comes out cleaner and smelling fresher without having to put "extras" in it for freshness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer that I have ever used. I love being notified via the app on my phone when the washer is almost done running. Also the feature where it can let the dryer know how long to run to dry what was just washed is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product!!!!!!!!! It works perfectly 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well made washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE is a good brand and nowadays is probably the only few that is mainly made with made-in-USA parts. Almost 80% of the parts are made here, so the quality is there, plus the service is also pretty good. I have a newer GE refrigerator and no issues, but a 1-year-old Whirlpool was repaied 3 times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new GE GFW550S washer! I love the look and all the features. Great buy!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You'll save water but the clothes won't be clean.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are considering a front loading washer- spend the same money on whirlpool duet. I read all the reviews on this machine. How much different can this washer be compared all the others? It's so high efficiency it barely uses any water...read, it barely gets the clothes clean. I've learned now from countless YouTube videos how to manipulate the wash cycle in order to get somewhat clean clothes. I've literally tried most high efficiency laundry detergents, vinegar, baking soda, and the list goes on to keep my clothes from smelling. This has been this way since day one and when I called GE as well as Best Buy, I got the "call the manufacturer or call where you made the purchase to see if you can work something out". I've emailed and received no response. So this is my attempt to warn buyers that expect clean clothes, buy another brand. I've never had this much trouble with my Whirlpool Duet and never should have sold them when we moved. I bought the additional service package which only serves as a means to assure the product is "working properly".

    No, I would not recommend this to a friend