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Customer reviews

Rating 4.3 out of 5 stars with 1141 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers highly value the overall performance, capacity, and quiet operation of the 5.0 Cu. Ft. High-Efficiency Front Load Washer. Many appreciate its ease of use, attractive design, and useful features like the auto detergent dispenser and WiFi connectivity. Some customers have noted long cycle durations as an area for potential improvement. The washer's mold prevention capabilities are also appreciated by users who have experienced issues with mold in previous machines.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,141 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent machine great price and Bluetooth wifi and ENERGY

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washine nachibe door was broken and i never got it ti work. Bifgest waste of money

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    used for 3 cycles and it works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the washer for 2 weeks, but so far so good. Updated from a smaller washer which had broken down.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was an open box and had a few scuffs, the delivery was horrible, the washer and dryer arrived with more than double the scuffs, my walls were scuffed up, and after 9 days the prewash button stopped working as well.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - Thanks for sharing your feedback. We hate to hear of the trouble you've had with getting your washer delivered and that a button stopped working. We can certainly understand how frustrating this must be and apologize for any inconvenience. Please schedule a service appointment so a technician can repair the button. You can schedule an appointment by calling 1-800-432-2737. All the best! -Mikayla@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer. I wish it could do more with the smart controls like start the load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes a great combination with matching dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for and found a reliable combination set that we had previously purchased and relied on

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Meh wSher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soap despenser doesn’t work when it should and other time it does

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE is the best. Best Buy sales people are superb. Best Buy also has great prices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ordered, had an appointment set for today, just found out my order won't be here for another month! ridiculous. had to go buy a used washer for now, more money out of my pocket. trusted best buy, made a mistake.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - Thanks for taking the time to post a review. We're sorry to see that you've had trouble getting your washer; we know how frustrating it can be to have to wait. The pandemic has put a lot of strain on our business, and we really do appreciate your patience as we navigate this new climate. While we don't have a definitive timeline on production of this model, please know we're working hard to meet the demand we're seeing. Feel free to reach out to us at the "Contact Us" link on our website. -Mikayla@GEA GE_Appliances

  • Rated 1 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock broken when received. Unable to use washer for a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor delivery service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party delivery service is terrible, please get rid of them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives error message haven't used it yet I had high hopes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived with a massive dent in the side and poor quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy not good on appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy ask for review ratings this item not even made that delivery yet , still weiting since 10/26/22 To delivery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery people sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t care if it’s scratched or damage thank god everything works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Something isn't right.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a week old and something isn't right with my washer. I will give it one more chance. They are bringing me a new washer on Monday.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery/communication

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is horrible, I will never purchase form Best But again!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great pick!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quite and so far the clothes come out nice and clean, no residue. I love the smart despense laundry soap option. I just wish they would have added it for the fabric softner as well. Great features to choose for different types of laundry. I havent used the wifi yet so I can't speak to its ease of use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still awaiting the delivery, So it’s very difficult to review at this time . Please check to have warranty to start at delivery date not purchase due to stock issues. Thanks

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    REVIEW AFTER 3 YEARS OF USE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been just over 3 years since I purchased this washer. My previous front loader was the Samsung with silvercare and I was so in love with that washer I thought I would never be happy with another. So these are the pros and cons that stand out after 3 years. Pro-1. Washes great. Even better than my last front loader. 2.Lets me know when wash is done via app on my phone. ( helpful if you have stairs) 3.Rinses clothes so effectively I never have to use the extra rinse cycle for sensitive skin 4.Wash and dry in one capability is great if you remember at night you have no uniforms for the next day. I only use for a very small load or 1 outfit but not waiting up to put in dryer is priceless. Laundry is ready to wear when you get up in the morning. 5.Vent keeps washer fresh. And seems to reduce pet hair in drum after washing pet bedding ( more on that in con list) Con- 1.If you have pets, more pet hair is in the drum and around the seal than in my last unit. Last unit it just seemed to gather in a clump and easy to get rid of. Running the Vent after seems to help somewhat but still am wiping out more hair than I used to. ( I also have a dog that sheds more than usual) 2.THIS MAY BE ALL NEWER WASHERS- but the valves for the water slam on and off very quickly when filling so had to install mini-arresters between washer and hoses to not hear the water hammer in my pipes. 3.The LED light to light up the drum stopped working recently but I do have extended warranty through Best Buy and they are going to replace it (many don't have this feature at all, including my last unit ) 4.If you are picking up and putting in yourself it is the heaviest washer I have encountered. It is a solid machine but extremely heavy. Since we were in the height of appliance shortages due to covid at the time I purchased I had to pick up an hour away and forgo delivery to get this unit in a reasonable amount of time. Took 3 people to get it off the truck and in on appliance dolly when old one took 1 person. So I recommend delivery. All in all, I am super happy with the washer. It cleans wonderfully. My clothes come out great. Even better than my beloved last front loader. If I had to do it again I would get the same unit.

    I would recommend this to a friend