Customer Ratings & Reviews

Went to use it for the first time and could hear the angels singing. I have used it for several months now and still humming the tune that the angels were singing! My wife treats it like a refurbished 63 Corvette (worry's about scratches and the water spots...)

Fresh vent feature does nothing to prevent odor or mildew. Machine completely quit after three years. Will not spin. 10 year warranty only covers the motor and the motor is not the issue. Replaced the pump as part of troubleshooting and it still doesnt work. Next suggestion is to replace two main boards for $400. Based on past performance and cost of replacement parts, its more efficient to replace the machine. Will not buy GE again.

Great matching units. Love the features and it’s super easy to use.

So far I'm in love with the washer. I'm still waiting on the matching dryer though. It's so quiet and I like the smart dispense feature.

Do not waste your money! Absolute garbage. We have had this washer for less than 2 years and having to replace it. The motor has failed. It has not worked for over six months while we wait for a repair guy to show up then wait for parts. Now we are being told we have to wait another two months for a motor. This washer is great when it works. The vent system is terrific and works. Unfortunately, it has not worked enough. Way too much money to die after a year and a half. Check out another brand.

This washer looks great but is a piece of trash. It stopped working after 3 years of purchasing and extended warranty expired. Paid a $150 for service tech to come out just to tell me the main control board is cracked and the cost to repair with parts and labor is $814, well that’s ridiculous! This machine has not been moved since purchasing don’t understand how such a thing could happen. GE products are not what they use to be! I will not purchase any GE products ever again. The machine cost was close to $1300 when I purchased and to pay $815 to repair is insane.

I am a very happy with my washer and dryer and does pretty good work

I just don’t feel that the washer is using enough water to properly clean the clothes. Sometime the clothes come out with the same dirt they went into the machine with. I have tried different settings and previously I had Maytag front load machines which I believe had a better method of cleaning.

This machine is the second time we purchased. After moving into a new home - cannot think of a better system.

Excellent washer that holds quite a bit of clothes.

I was checking so many washer and dryer, and I almost end up buying the Samsung line. It would be a terrible mistake. And then, I heard from a Pro about washer and dryer. The GE line up is the best to its kind and other brands have more history making those machines. I have been washing my clothes and this washer is great and the technology is great. The only down side it takes time to get know all the features this machine has. I’m totally recommend it.

This is a great washing machine! Works great, very efficient wash, and big enough for the loads we are used to washing.

It so big it fits my bed sheets and blankets easily.

Washer is a good washer think my purchase was the right one.

We just got this washer one week so far so good and so happy with it.

Absolutely love my new washer! I have used most features and thy work perfectly. I am surprised at how quickly it washes a full load. It is big and we purchased the matching pedestal to raise it up another 14 inches.

Love the machines took a month to have them hooked up correctly. Best Buy sends people out who have no idea how to hook up the machines, that you are required to pay extra for. The guy hooked up the cold water to hot and hot water to cold. Left the dryer with a gas leak! After their third attempt I hired a plumber to do it correctly. Be aware if you buy this product from Best Buy. No fault of the product they finally work great.

Love it i just want to wash everything its is super super silent i love it the best washer i have ever bought nothings compare to maytag or wirpool it amazing

So far the washer is working well. We had a very bad experience with a very unprofessional delivery staff and follow up to fix the issues. The original delivery people threw out important tools that came with the washer that we needed to change the door direction. They also didn't know how to change the door direction so we had to have multiple people scheduled to come and do this very uncomplicated procedure. It was also delayed because they needed to reorder the tools they thew out. Lots of wasted time on the phone and waiting at home for people to show up who didn't know what they were doing.

I purchased the GE Front loading washer Model number GFW850SPN5RS. It took 2 weeks for delivery. When it was delivered I immediately noticed several scratches on the sides and top and bottom of the washing machine. I took pictures as my proof and immediately called Best Buy. It took almost a week before they could look into the problem because they claimed the transaction (delivery) was not in the system yet. Once the transaction showed up in the system they started talking about rectifying the problem. They offered me $80 off the original price or I could replace it for another one. I chose to replace it. Now I have to wait another week for the replacement. AGAIN after removing it from the box I immediately noticed that the washing machine was yet again scratched up!!!!! Once again I proceeded to take pictures and contact Best Buy. This time they offered me an $85 gift certificate!!! I felt like that was an insult!!!! I told the representative that o paid a lot of money for a BRAND NEW washing machine and that what you she was offering was totally unacceptable!!! At this point I asked to speak to her supervisor. While waiting for what seemed like forever she proceeded to tell me that they will replace our washing machine yet again. I was at work at the moment so I just agreed to replace it. She then tells me that the washing machine was out of stock!!!!!! Miraculously now the supervisor was available to talk to me. Before she hung up she said the supervisor was about to call me. I finally received a phone call 2 hours later while i was still at work. I spoke with the person claiming to be the supervisor and briefly explained the situation. I explained to her that I would like to talk to her at length and asked for her direct number. She said the only way I could speak to her again was if SHE called me back. I told her I would be available at 5:30pm. It is now 7:00pm and I have not received a phone call. What I’m getting from this experience is that they don’t care about the inconvenience that was caused as long as they get their money!!! I was out of a washing machine for almost a month and all you can offer me is a gift card for $85 to be spent right back in their store!!! That’s a WIN WIN for them!!! So as I’m finishing this review I get the I get a phone call from the so called supervisor. She offered the same thing (gift card) and I expressed that it was insulting and that only they(Best Buy) would benefit from that. So she then offered me a check for $165. At this point I’m upset and I’m tired of dealing with them. I accepted the check but in the future I will take my business elsewhere!!! I paid over $1000 for this machine, waited nearly a month and received not 1 but 2 damaged products. The kicker here is that if that machine was sold as an out of box item they would have taken about $400-$500 off the original price!!!!!