Customer Ratings & Reviews

Hi there, and thanks for taking the time to review! We’re glad you love the washer, but we do hate to hear you’ve had some trouble keeping it connected to WiFi. We know how important the connectivity can be, and we certainly want to help you stay connected. If it might be useful, we have information on how to connect to WiFi on page 14 of the manual, which can be viewed here: https://files.bbystatic.com/sNxplc9Y1D3nw93UKoQJvw%3D%3D/Manual . You can also get in touch with our Connected Home Support Team if needed; they can be reached at 1-800-220-6899, and those specialists would be glad to help you with staying connected. We hope this helps, and we're always glad to assist if you have any other concerns or questions. Best wishes! -Sarah@GEA

Hello there! We appreciate the positive feedback. This washer is equipped with Smart wash and Smart Rinse cycles. These cycles use sensors to measure soil and detergent levels throughout the cycle and during the rinse to optimize wash and rinse times, delivering better fabric care and ensuring a thorough clean every time. Thank you for choosing GE Appliances for your home. Take care! Julia@GEAppliances

We appreciate you leaving your honest feedback with us. While it is normal for the water level to be low on this high-efficiency washer, it should not damage your clothes. We understand your decision to return the unit, and we hope to have the opportunity to earn your trust in our brand moving forward.

A banging noise during a drain and/or spin cycle may occur from the drain hose hitting against the back of the washer. This can occur if the drain hose is not secured properly. For information on proper installation, check the section titled “Connect Drain Hose to Washer” on page 19 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- We also recommend leveling your washer, as it prevents the washer from excessive vibration when in use. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation. Lauren@GEAppliances

We regret that you had these issues with your washer – that isn’t what we would expect. The washer not spinning can be caused by the unit going out of balance; if that’s the case, you can manually redistribute the items more evenly in the tub then resume the cycle. More tips for what to check for an issue with spinning are available in an article on our GE Appliances website titled ‘Top Load Washer – Does Not Spin’; if you’d like to view that, you can do so by looking up the title on our website and clicking the ‘Support’ tab. The machine may be locked at certain points during the cycle, and you can press Pause to unlock the lid; it may take a minute for it to unlock. You can also try disconnecting the unit from power for a couple minutes then reconnecting; this resets the electronics and can often resolve a concern. If you continue to have trouble, our service department is available at 1-800-432-2737. We’re confident a technician would be able to assist with your concerns.

Good day, we appreciate you reviewing your washer. We're pleased to hear that you like it, and know you'll enjoy it for a long time. Your support means a great deal to us. Take care! - Don@GEA

Hello- Thank you for your review. We appreciate you choosing us for your purchase and being a valued GEA customer. We hope you enjoy this unit and all the great features. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA

It’s great to hear that your new refrigerator is performing well and delivering solid value, even if it runs a bit louder than expected. Thanks for sharing your experience and for choosing GE Appliances for your home! Lauren@GEAppliances