Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1932 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use and brightness of the Cync A19 Smart LED Bulb, and find that it offers good overall performance, especially when used with Alexa. The price is also seen as a major advantage. However, some customers have experienced connectivity issues, and have noted that the app could be improved and the response time could be faster.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,932 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Lights

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these things. Got some a couple years back on Black Friday and they have been amazing! have them all over my house as well as outside. Set them to a schedule and let them do their thing.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to hear that you are enjoying the many possibilities to smart home lighting. Thank you for your review! -C by GE Support

  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as expected with Alexa Echo Dot. But sometimes it is blinking when dimmed.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are glad to hear that you are enjoying your Cync devices being integrated with your Echo Dot. However, we feel unsettled knowing that you're experiencing your lights blinking upon being dimmed. We would like the opportunity to speak with you directly to understand more about the surrounding circumstances that may be causing this, so we can resolve it. Please consider reaching out to us at: 1-844-302-2943. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Bulb

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can download the GE app on your phone and you can adjust the brightness or the dim and your house with the device it's good to have should be able to buy bulbs that do multi colors to also

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to be a smart home solution for your smart home ecosystem! Thank you for taking the time to leave a review! We hope you enjoy your new direct connect lights. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    makes my life easier.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life is so much easier turning off the lights via my phone. I am annoyed location services need to be turned on, since I typically keep that off.other than that, life is great with the dinning bulbs.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the feedback Geoffrey. We're happy to hear you are enjoying your new smart lights in your home. -C by GE Support

  • Pros mentioned:
    Compatibility, Price

    Rated 3 out of 5 stars

    Works well for price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product if you catch it on the sale price. Works with google home.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy our smart bulbs are saving you time and energy. - C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Does the Job but could be better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work pretty well but have times when working with Alexa where not all of them turn off in one ceiling fan fixture. Also, it’s kinda a pain to have to go through the process of getting every single bulb synced to your home internet network and do updates on each individual bulb. There must be a better way to sync several bulbs and update them at the same time.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    It's ok

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a good price. But sometimes it disconnect with Google home .Then I have to reset it up.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to be a smart home solution for your smart home ecosystem! Thank you for taking the time to leave a review! We hope you enjoy your new direct connect lights. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Great smart bulbs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my living room because I get home late from work and my dogs used to be in the dark for about two hours before I got home. Now I just go on my cell phone and turn on the light. I love it

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are so happy to provide lighting for your dogs Lisa! Thanks for choosing C by GE for your smart home needs. - C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Smart Light

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but occassionally they do take longer to connect than my other smart enabled devices.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support

  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    GE Smart Bulb

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE smart bulbs. Works with Alexa and Google. Need C by GE app to use and then pair to Alexa or Google.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Logan! Thanks for your review. You are correct that the Direct Connect bulbs pair to Alexa through the C by GE App. You can also set them up directly in Google Home without the C by GE App. - C by GE Support

  • Rated 5 out of 5 stars

    Great Lights. Lack HomeKit/Siri support

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely changed how I operate around my house. Using voice to control the lights in me house is a god send. The fact they also have an app is amazing. Would like them to have Siri support though.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback Junior. Our direct connect lights do not work with HomeKit however we do carry bluetooth bulbs that work with Siri and homekit. Thanks for leaving a wonderful review! -C by GE Support

  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Ummm

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are fine. Not sure I really am benefiting from having them. They work like they should but so what.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the review and for choosing C by GE for your smart home needs! - C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Basement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for my basement lights l. Don't have to run from upstairs(2nd floor) to the basement to turn lights off or on if I forget. I connected them to my Google hub and its the best thing I've done.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love hearing how our products have made your life easier! Thanks for taking the time to share your experience. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Smart lights

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart lights for anywhere in the house easy to setup and use with your smart phone and smart speakers

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to share your review and for choosing C by GE for your smart lighting needs. - C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great but actually use them!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and use. No problem but if some person in your house doesn't ask Google to turn on lights and flicks switches it is a pain to reset them! And very annoying!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for reaching out and leaving us this feedback, we are always looking for ways to improve our user’s experience! Should you ever need assistance in the future please feel free to reach out to us directly! – Cync Support

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    good lights

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent on sale only. Has connective issues that requires a reset. Other than that its fine.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Acey, sorry to hear of any connectivity issues you experienced. What often helps if your lights do not connect is to force quit the app and relaunch it. That should get your devices reconnected. If this issue persists please reach out to us directly at 1-844-302-2943. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Decent smart bulb

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t always work with google assistant. Assistant can’t find the light bulb. Dimming works great

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Phil, we would love to assist you with any connection issues to your google assistant. Feel free to reach out to us at 1-844-302-2943 or email help@cbyge.com. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and set up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and work as described. Beats buying new lamps or having to disassemble and install dimmer sockets. No interference with either this product or any other products in the house.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the great review, we appreciate it! We hope that you enjoy your lights. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some issues in the beginning. It took me a while to pair it up I think because of my wifi, but the next day I tried again and set them up using the C by GE app and paired it easily to my Amazon Alexa and it went smoothly. I highly recommend. The light bulbs don’t change colors but it’s still cool to control your lights through Alexa with these light bulbs.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      HI David thank you so much for sharing your experiences. We really appreciate it. We also sell bulbs that do change colors including some that are 'tunable white' that allow you to change different shades of white. If that's something that might interest you in the future. If you have any further questions don't hesitate to reach out at 844-302-2943

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Mellow yellow smarts lights

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, I dislike having to setup yet another app to link them but after that they work fine.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support